Strategies to foster student success & completion
Conference Date
22nd & 23rd April 2020
Novotel Sydney Central
Early Bird - Save $500
Book by 14/02/20


Transforming an end-to-end student experience in higher education
With students having more options than ever before and the Federal Government implementing a performance-based funding scheme, the higher education industry is under pressure to demonstrate value and develop the best strategies and plans to recruit, engage and retain students while delivering an exceptional student experience.

Criterion Conferences brings you the 6th Enhancing Student Experience conference to explore innovative strategies to engage and support students across their life cycle from awareness through to graduation and alumni. You will take away innovative ideas to enhance communications, technologies to reduce student effort and action plans to stay competitive.

How did attendees benefit from attending our previous Enhancing Student Experience conferences?
  • 90% would recommend this conference to their industry peers
  • 85% referred to the event as an excellent platform to address challenges & create viable strategies
  • 89% appreciated the many networking opportunities
Who will attend?
Senior leadership, centralised & academic staff across higher education with responsibility for student engagement & experience.
PVCs, DVCs, Directors, Head & Managers of:
  • Student Experience / Engagement / Retention / Support
  • Campus Management
  • Customer Experience
  • Student Life / Library Services
  • Learning & Teaching
  • Marketing
  • Communications
  • Digital
  • Student Administration / Offices

Attend to learn how to

  • Elevate student experience & satisfaction
  • Drive student retention & success
  • Effectively improve student communication & engagement
  • Utilise data insights to drive student experience & services
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Key Speakers

Bernie Savarese
Assistant Vice President for Student Success and the Student Experience
New York University
Emma Moore
Director of Careers & Employability
University of Liverpool
Professor Denise Wood
Pro Vice-Chancellor (Students)
University of the Sunshine Coast
Jenny Roberts
Deputy Vice-Chancellor (Students)
Charles Sturt University


What People Are Saying

  • “This conference surprised me (in a good way!) by how relevant and unique most sessions were, it was also well organised and enjoyable.”

    Kristy Ryan
    Student Lifecycle Officer, UNSW & Enhancing Student Experience Attendee 2019
  • “The Enhancing Student Experience conference was a great opportunity for me to network with more experienced individuals and learn more about the breadth of my role.”

    Brad Woolstencroft
    Senior Student Engagement & Employability Coordinator, Monash University & Enhancing Student Experience Attendee 2019


  • Date: 20 Jan 2020  By: Criterion Content Team

    With 43 universities in Australia alone, higher education institutions are in constant competition for student acquisition and retention. The student experience is paramount to success in both. This short video highlights the three key trends driving student engagement and redefining the student experience: Are you seeking more ways to enhance your student experience? The 6th …

  • Date: 17 Mar 2019  By: Data Scouts

    According to Forbes*, 84% of organisations fail at digital transformation; that’s a staggering statistic considering how far we have come with technology.    Here’s the thing, these projects aren’t failing because the available technology is flawed – rather, these projects are failing because of a lack of empowerment of people and a lack of alignment …

  • Date: 18 Feb 2019  By: Ash Natesh

        The Southern Cross University ran the Enhancing the International Student Experience Project, which was funded by the Australian Government through Australian Education International (AEI), part of the Department of Industry, Innovation, Science, Research and Tertiary Education and was conducted in collaboration with Universities Australia.  Aim of the Project The aim of this project …

  • Date: 30 Jan 2019  By: Ash Natesh

    It is difficult to find a university in Australia or internationally that does not promise a unique and rewarding student experience. Yet there is growing evidence that many universities are not delivering on this intent, and the pressure to improve the student experience is steadily increasing. In addition to competition from universities and other providers, …

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