5th Annual
Building a seamless end-to-end positive student journey
Conference Date
10th & 11th April 2019
Victoria University City Convention Centre, Melbourne
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Deliver a seamless and personalised student experience across all touch points
With increasing student expectations and a competitive landscape, universities are proactively looking at offering a seamless, consistent student experience across the student journey.

Implementing an effective student experience strategy, building strong student communication channels and creating a culture of positivity and collaboration are high priorities.

The 5th Annual Enhancing Student Experience Conference will bring together leaders from across the region to discuss best practices on delivering a positive end to end student experience.

Gain insights & network with peers on
  • Creating an engaging student experience journey
  • Delivering a consistent superior seamless personalised student experience
  • Implementing successful health & wellbeing programs
  • Measuring the success of your SX strategy
How did our delegates benefit last year?
  • 98% would recommend this conference to their industry peers
  • 93% referred to the event as an excellent platform to address challenges & create viable strategies
  • 91% appreciated the many networking opportunities
Who will attend?
Senior leadership as well as centralised and academic staff across higher education with responsibility for student engagement and experience.

PVCs, DVCs, Directors, Head & Managers of:
  • Student Experience / Engagement / Retention / Support
  • Campus Management
  • Marketing / Customer Experience / University Experience
  • Student Life / Library Services
  • Learning & Teaching

Attend to learn:

  • Build a “culture of belonging” across the entire student journey
  • Implement a meaningful student engagement strategy
  • Embrace digital disruption & innovation
  • Measure the success of your SX Strategy
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Key Speakers

Professor Robert Allison
Vice-Chancellor & President
Loughborough University UK
Naomi Dempsey
Pro Vice-Chancellor (Students)
Victoria University
Professor Julia Coyle
Pro Vice-Chancellor (Students)
University of Wollongong
Professor Nan Bahr
Deputy Vice-Chancellor (Students)
Southern Cross University

What People Are Saying

  • “Criterion delivered a highly relevant and interesting conference engaging thought leaders and leading practitioners to share their experience. I came away impressed and would be excited to have the opportunity to attend a Criterion Conference in the future.”

    Rachel Ung
    Student Engagement Coordinator, Monash University & Enhancing Student Experience, 2018 Conference Attendee


  • Date: 17 Mar 2019  By: Data Scouts

    According to Forbes*, 84% of organisations fail at digital transformation; that’s a staggering statistic considering how far we have come with technology.    Here’s the thing, these projects aren’t failing because the available technology is flawed – rather, these projects are failing because of a lack of empowerment of people and a lack of alignment …

  • Date: 18 Feb 2019  By: Ash Natesh

        The Southern Cross University ran the Enhancing the International Student Experience Project, which was funded by the Australian Government through Australian Education International (AEI), part of the Department of Industry, Innovation, Science, Research and Tertiary Education and was conducted in collaboration with Universities Australia.  Aim of the Project The aim of this project …

  • Date: 30 Jan 2019  By: Ash Natesh

    It is difficult to find a university in Australia or internationally that does not promise a unique and rewarding student experience. Yet there is growing evidence that many universities are not delivering on this intent, and the pressure to improve the student experience is steadily increasing. In addition to competition from universities and other providers, …

  • Date: 22 Jan 2019  By: Strativity

    This article was written by Strativity. All credit goes to Strativity. The search to determine what customers want and ways to deliver it in a profitable way is a top agenda item for organizations globally. Excelling in the customer experience is a strategic differentiator that delivers customer loyalty and advocacy. With the rise of social …

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