4th Annual
Personalising the student experience journey
Conference Date
17th & 18th April 2018
Victoria University City Convention Centre, Melbourne
Early Bird - Save $200
Book by 23/03/18


Strategies to proactively boost and measure student centricity
Though crucial to long term competitive advantage, transitioning to a truly student centric institution is a formidable undertaking. Collaborating and learning from the success and failures of others across the sector is key to continuous improvement.

The 4th Annual Enhancing Student Experience conference will focus on how institutions can evolve to enhance the student experience across the student lifecycle. By combining the nitty gritty of lessons learned with case studies of best practice and innovation, this conference is an ideal opportunity to think outside the box, network and drive change.

Hear insight on key issues including:
  • Effectively engaging with a diverse student demographic
  • Embedding a student centred culture
  • Measuring the impacts of experience initiatives
  • Embracing digital technologies to measure & enhance student experience
  • Prepare for changing expectations of the finance role
Who will attend?
Senior leadership as well as centralised and academic staff with responsibility for student engagement and experience.

Responsible for:
  • Student Services
  • Marketing
  • Business Strategy
  • IT Services
  • Digital Transformation
  • Learning & Teaching
  • Service Delivery
  • Business Strategy
  • Customer Experience
  • Library Services
  • Student Life

Attend to learn:

  • Effectively engage with a diverse student demographic
  • Embed a student centred culture
  • Measure the impacts of experience initiatives
Show more details

Key Speakers

Professor Susan Elliott
Deputy Vice-Chancellor (Academic)
Monash University
Michael Burgess
Chief Student Experience Officer
Western Sydney University
Dr Laura-Anne Bull
Pro Vice-Chancellor Student Engagement
University of South Australia
Dr Logan Bannister
Head of Student Support
Toi Ohomai Institute of Technology


What People Are Saying

  • “Enhancing Student Experience provided an excellent array of speakers on a wide range of topical issues relevant to improving student experience in higher education. It was very well run and well worth my time to attend.”

    Margaret Jollands
    Associate Dean Student Experience, RMIT & Past Attendee of the Enhancing Student Experience Conference, 2017


  • Date: 4 Jul 2017  By: Mark Volchkov

    I recently read an article written by a leading professor in the education sector in Australia saying that vocational education is collapsing on itself due to Government policies, and the results are going to have a devastating impact on individuals and industries alike. This type of sentiment in my opinion is overly pessimistic, which makes …

  • Date: 28 Mar 2017  By: Teresa Finlayson

    Our CIO portfolio launched the Student First Task Force (SFTF) in 2015 with a focus on making processes and systems less confusing for students and creating efficiencies for staff. Our aim is to create a personalised way for our students to engage with the university by putting them first and making things easier, simpler and …

  • Date: 18 May 2016  By: Criterion Content Team

    The VET sector in Australia will probably spend some time reeling from the consequences of the VET FEE-HELP issues and as a nation we will be bearing the cost for years to come. In a recent report by the Parliamentary Budget Office, it is predicted that VET FEE-HELP will account for more than a third …

  • Date: 5 Apr 2016  By: Liz Smith

    Australian universities are experiencing unprecedented growth in distance education. By the end of 2013, more than 200,000 students were studying in external mode, representing more than 14% of higher education enrolments. Given the large numbers of students choosing to study via distance, or online, what are – or should – universities be doing differently to …

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