The 4th Annual Enhancing Student Experience conference will focus on how institutions can evolve to enhance the student experience across the student lifecycle. By combining the nitty gritty of lessons learned with case studies of best practice and innovation, this conference is an ideal opportunity to think outside the box, network and drive change.
Hear insight on key issues including:
- Effectively engaging with a diverse student demographic
- Embedding a student centred culture
- Measuring the impacts of experience initiatives
- Embracing digital technologies to measure & enhance student experience
- Prepare for changing expectations of the finance role
Senior leadership as well as centralised and academic staff with responsibility for student engagement and experience.
- Student Services
- Business Strategy
- IT Services
- Digital Transformation
- Learning & Teaching
- Service Delivery
- Business Strategy
- Customer Experience
- Library Services
- Student Life
Attend to learn:
- Effectively engage with a diverse student demographic
- Embed a student centred culture
- Measure the impacts of experience initiatives
Professor Zlatko Skrbiš is Senior Pro Vice-Chancellor (Academic) at Monash University. His portfolio responsibilities include overseeing Monash’s course and curriculum content, education policy, learning and teaching quality, and student academic experience. He is also responsible for the university’s digital strategy, the Professions of the Future framework, graduate research policy and administration, supervisor training, and the Monash Doctoral Program.
Professor Skrbiš holds undergraduate degrees in philosophy and sociology of culture from the University of Ljubljana and a PhD in sociology from Flinders University. His research spans the areas of migration studies, social theory and life-course studies. He is the author of numerous papers which have appeared in some of the key international journals. His books include Cosmopolitanism: Uses of the Idea (2013, with Woodward), The Sociology of Cosmopolitanism (2009, with Kendall and Woodward) and Constructing Singapore (2008, with Barr; Arabic translation in 2013). He is also an Honorary Professor at the University of Queensland and Warwick University.
University of South Australia
Laura-Anne is passionate about leading strategic initiatives that enable all students, irrespective of background, to have the best student experience, maximise their success and their commitment to lifelong learning.
In 2011 Laura-Anne moved from the UK to Australia, to take up the position of Deputy Registrar – Student Services at Australian National University, before becoming Registrar – Student Life. Prior to this, she worked as the Head of Student Experience at the University of Strathclyde in Glasgow and was an academic in the Department of Chemical and Process Engineering.
In September 2014, Laura-Anne moved to Adelaide to take up the position of Pro Vice Chancellor: Student Engagement and Equity at the University of South Australia (UniSA) where she is responsible for ensuring access, participation and success for all students irrespective of background, and for leading initiatives that ensure UniSA students are fully engaged, supported and benefit from their whole university experience.
Toi Ohomai Institute of Technology
Dr Logan Bannister is a leader who has proven ability working in complex, ever changing educational contexts, leading and managing multiple teams at a senior level. She has over 16 years working within the tertiary sector in New Zealand, 13 of those being the Senior Manager of Student Support at two large tertiary providers. Logan has an extensive knowledge within the student support arena, and her current portfolio contains a high proportion of the student experience function, that being libraries, student spaces, student support (academic and pastoral), careers and employability, health centres, information centres, and the registry function across a regional delivery methodology.
Across her portfolio, Logan chooses to work to an integrated model with relation to provision and facilities, choosing to work from a shared philosophical position to guide the work.
Logan completed her Ph.D in 2009 with Curtin University, with a focus on how to retain adult students (specifically indigenous students) within the tertiary context
Tingle Tree Group
Tingle Tree provides consulting services to education organisations across the platforms of digital transformation, service improvement, cost optimisation and customer-centric thinking. Our clients and collaboration partners span members of the Group of 8, the ATN and Regional Universities Network and include The University of Melbourne, Swinburne University, UQ and CQU to name a few. We understand education sector challenges, and the outcomes we deliver reflect that. For your organisation, we have the ideas and tools to define your digital strategy, uplift student engagement, improve sentiment, reduce call volumes, reduce wait times and reduce cost to serve. Importantly, our commitment to the sector is demonstrated through our research and teaching interests with USQ and RMIT where we collaborate on the topics of next generation customer service models and the future of work.
Strativity is a global customer strategy, experience design and cultural transformation firm that cultivates purposeful relationships between your brand and customers by unlocking your organisation’s true potential.
The people at Strativity are united by passion and guided by a proprietary human-centered methodology to unlock exceptional organisational performance that builds customer loyalty and advocacy. We have extensive experience in the Higher Education sector in both the US and Australia. Our local clients include: Western Sydney University, University of Melbourne, University of New England, Pearson, Open Universities Australia and Chartered Accountants.
We are expert analysts, insightful strategists, and action-oriented consultants, all committed to creating new value through purposeful relationships and experiences that achieve your customer experience goals and desired outcomes.
- 16 years of Customer Experience transformations
- 200+ projects for leading global brands
- 600M enhanced customer relationships
- 1M empowered employees around the world
VMware, a global leader in cloud infrastructure and business mobility, accelerates 5G from core to edge. With solutions in the carrier network; for end-to-end IoT infrastructure management; and for integrating access control, application management and multi-platform endpoint management, our software helps you deliver anytime, anywhere access to data and experiences across telco, public, and private clouds. Based in Palo Alto, CA, VMware, a member of the Dell Technologies family of businesses, has over 500,000 customers and 75,000 partners worldwide.
Sagacity Consulting has expertise in Customer and Student Experience Management, in terms of both best practice design and implementation support. Working extensively across Australia, in the Higher Education and VET sectors, we bring both strategic and operational experience, robust methodologies, key insights and a performance improvement track record with our Education clients. We support Universities and TAFE’s to optimise their student experience, drive improved performance across their people, process and systems agendas, and importantly, deliver positive outcomes, in line with the needs of all key stakeholders and the objectives of the institution. Uniquely, Sagacity Consulting has both consulting capability and the operational experience to implement transformational solutions.
Our projects within the Education sector have focused on:
- Student experience transformation and implementation
- Student acquisition and retention strategy
- Performance optimisation across People, Process & Systems
- Employability models and services
- Talent assessment and capability development
- International education strategy and student management
- Award portfolio optimisation
What People Are Saying
“Enhancing Student Experience provided an excellent array of speakers on a wide range of topical issues relevant to improving student experience in higher education. It was very well run and well worth my time to attend.”Associate Dean Student Experience, RMIT & Past Attendee of the Enhancing Student Experience Conference, 2017
Date: 7 Mar 2018 By: Drew McCoy
In April we hosted our ‘3rd Annual Enhancing Student Experience’ conference in Melbourne. It was an engaging two days where we heard a variety of case study driven presentations from across Australian higher education, out of sector case studies and a memorable keynote from Professor Robert Allison – Vice-Chancellor of Loughborough University! Key strategies discussed …
Date: 4 Jul 2017 By: Mark Volchkov
I recently read an article written by a leading professor in the education sector in Australia saying that vocational education is collapsing on itself due to Government policies, and the results are going to have a devastating impact on individuals and industries alike. This type of sentiment in my opinion is overly pessimistic, which makes …
Date: 28 Mar 2017 By: Teresa Finlayson
Our CIO portfolio launched the Student First Task Force (SFTF) in 2015 with a focus on making processes and systems less confusing for students and creating efficiencies for staff. Our aim is to create a personalised way for our students to engage with the university by putting them first and making things easier, simpler and …
Date: 18 May 2016 By: Criterion Content Team
The VET sector in Australia will probably spend some time reeling from the consequences of the VET FEE-HELP issues and as a nation we will be bearing the cost for years to come. In a recent report by the Parliamentary Budget Office, it is predicted that VET FEE-HELP will account for more than a third …
Endorsers & Media Partners
Regional Universities Network
The members of the Regional Universities Network deliver educational programs across regional Australia, the nation and internationally to over 110,000 students each year, including over 45,000 students studying externally.
Our members all have their headquarters in regional cities or towns and play a vital role in the development of their regional economies and communities.
We unlock the creativity, talent and potential of regional communities by making higher education fully accessible and achievable, enrolling higher concentrations of low socio-economic and Indigenous students than metropolitan universities.
We produce, retain and attract a broad range of qualified professionals needed for regional development and economic diversification and growth. We ensure a steady supply of teachers, nurses, allied health professionals, social workers and environmental scientists to underpin essential services in our regions.
We are actively building partnerships with TAFE and other training providers to enhance educational access and develop innovative models for meeting regional skill needs.
We train over 2,600 higher degree by research candidates each year and conduct world standard research that matters to regional communities, across a range of fields including: education; rural and remote health; sustainable business development; regional development; climate change adaptation; environment, plant and water sciences; agricultural and resource economics; geoscience; genetics and animal science.
We are leading the creation of regional knowledge hubs and technology parks, providing local access to infrastructure, technologies, research, knowledge and skills and stimulating start-up and growth of new businesses.
We play a lead role in enriching the social, cultural and environmental quality of life in regional Australia.
By strengthening regional Australia, our member universities help drive national success.