Implementing an effective student experience strategy, building strong student communication channels and creating a culture of positivity and collaboration are high priorities.
The 5th Annual Enhancing Student Experience Conference will bring together leaders from across the region to discuss best practices on delivering a positive end to end student experience.
Gain insights & network with peers on
- Creating an engaging student experience journey
- Delivering a consistent superior seamless personalised student experience
- Implementing successful health & wellbeing programs
- Measuring the success of your SX strategy
- 98% would recommend this conference to their industry peers
- 93% referred to the event as an excellent platform to address challenges & create viable strategies
- 91% appreciated the many networking opportunities
Senior leadership as well as centralised and academic staff across higher education with responsibility for student engagement and experience.
PVCs, DVCs, Directors, Head & Managers of:
- Student Experience / Engagement / Retention / Support
- Campus Management
- Marketing / Customer Experience / University Experience
- Student Life / Library Services
- Learning & Teaching
Attend to learn:
- Build a “culture of belonging” across the entire student journey
- Implement a meaningful student engagement strategy
- Embrace digital disruption & innovation
- Measure the success of your SX Strategy
- Student partnerships journey: Lessons learned & thoughts for the future
- Enhancing student experience through employability programs & services
- CASE STUDY: The edge project: Evidence of entrepreneurial capabilities through work integrated learning
- OUT OF SECTOR SPOTLIGHT: Building trust & confidence through exceptional customer experience
Loughborough University UK
In the role of PVC (Students) at Victoria University, Naomi Dempsey leads Student Services, Student Administration, the Centre for Student Success and the Library.
Naomi has oversight of all student cohorts, strategically focusing effort and attention on the future design of the student experience and reimagining this across the entire student lifecycle. This will enhance student learning and related outcomes both for higher education qualifications, and those gained through VU Polytechnic. Naomi’s philosophy that each student is an individual with personal goals underpins her work.
Naomi has over 20 years management and leadership experience in higher and vocational education and the sport/recreation industry. She brings a wealth of business development, commercial services, learning, and stakeholder relations experience to the role, gained from her success in both the public and private sectors.
As a proud member of the VU Alumni community, Naomi leads VU in building our collaborations and our commitment to enhancing student engagement, designing and implementing a contemporary and engaging student experience and ensuring high quality student learning and success across VU.
University of Wollongong
Professor Coyle, who is the Pro Vice-Chancellor (Students) at the University of Wollongong, has experience of Higher Education and health practice, research and governance across three states (Queensland, New South Wales and Victoria). Her 20 years practice experience as a physiotherapist in the UK and in regional and remote Australia is complemented by experience as an academic since 1998 that includes: leading major student service innovations and projects; successful supervision research higher degree students; leading major research projects on rural health workforce and student experience; and leading a series of Federally funded Higher Education projects.
Southern Cross University
Avanade is the leading provider of innovative digital and cloud services, business solutions and design-led experiences delivered through the power of people and the Microsoft ecosystem. Our professionals bring bold, fresh thinking combined with technology, business and industry expertise to help fuel transformation and growth for our clients and their customers. Avanade has 35,000 digitally connected people across 24 countries, bringing clients the best thinking through a collaborative culture that honours diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporate. Learn more at www.avanade.com
We could write a whole boring blurb here but we think this video sums up who we are:
#weareavanade (click play): https://www.avanade.com/en/about-avanade#
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Social Garden is a multi-award-winning customer acquisition agency that is redefining the student recruitment experience. Our role is to enable innovative marketers and recruitment teams to bridge the gap between their business units to improve recruitment visibility, marketing efficiency and revenue creation. Working in collaboration with our University partners we connect, engage and convert students through digital marketing and cloud-based automation technology solutions.
Data Scouts is a specialist provider of student experience training for universities globally.
Australian university customers include: Edith Cowan University, Deakin University, University of Melbourne, Charles Sturt University, University of Wollongong, University of New South Wales, Melbourne Business School, Curtin University, Curtin University, CQ University and Oxford University.
Training courses are held nationally to help universities understand:
- How to build a student experience vision and align it to university objectives
- How to build a business case for investing in student experience training
- How to map and prioritise current and future state student lifecycle journeys
- How to build agile operational teams (tribes and squads) and culture to execute student centric journeys
- How to build a technology roadmap for marketing automation & CRM
The team at Data Scouts are globally recognised industry practitioners and thought leaders and are in high demand from universities across Australia and New Zealand. The company was co-founded in 2014 by Will Scully-Power and Marcus Zeltzer.
What People Are Saying
“Criterion delivered a highly relevant and interesting conference engaging thought leaders and leading practitioners to share their experience. I came away impressed and would be excited to have the opportunity to attend a Criterion Conference in the future.”Student Engagement Coordinator, Monash University & Enhancing Student Experience, 2018 Conference Attendee
Date: 17 Mar 2019 By: Data Scouts
According to Forbes*, 84% of organisations fail at digital transformation; that’s a staggering statistic considering how far we have come with technology. Here’s the thing, these projects aren’t failing because the available technology is flawed – rather, these projects are failing because of a lack of empowerment of people and a lack of alignment …
Date: 18 Feb 2019 By: Ash Natesh
The Southern Cross University ran the Enhancing the International Student Experience Project, which was funded by the Australian Government through Australian Education International (AEI), part of the Department of Industry, Innovation, Science, Research and Tertiary Education and was conducted in collaboration with Universities Australia. Aim of the Project The aim of this project …
Date: 30 Jan 2019 By: Ash Natesh
It is difficult to find a university in Australia or internationally that does not promise a unique and rewarding student experience. Yet there is growing evidence that many universities are not delivering on this intent, and the pressure to improve the student experience is steadily increasing. In addition to competition from universities and other providers, …
Date: 22 Jan 2019 By: Strativity
This article was written by Strativity. All credit goes to Strativity. The search to determine what customers want and ways to deliver it in a profitable way is a top agenda item for organizations globally. Excelling in the customer experience is a strategic differentiator that delivers customer loyalty and advocacy. With the rise of social …
Endorsers & Media Partners
Edufocus is a community for teachers and educators to network, share their experiences, insights and knowledge and keep themselves informed about the changes in the education sector.
Edufocus was founded with the vision to making the school learning and teaching processes in Australia more fine tuned and agile.