Implementing an effective student experience strategy, building strong student communication channels and creating a culture of positivity and collaboration are high priorities.
The 5th Annual Enhancing Student Experience Conference will bring together leaders from across the region to discuss best practices on delivering a positive end to end student experience.
Gain insights & network with peers on
- Creating an engaging student experience journey
- Delivering a consistent superior seamless personalised student experience
- Implementing successful health & wellbeing programs
- Measuring the success of your SX strategy
- 98% would recommend this conference to their industry peers
- 93% referred to the event as an excellent platform to address challenges & create viable strategies
- 91% appreciated the many networking opportunities
Senior leadership as well as centralised and academic staff across higher education with responsibility for student engagement and experience.
PVCs, DVCs, Directors, Head & Managers of:
- Student Experience / Engagement / Retention / Support
- Campus Management
- Marketing / Customer Experience / University Experience
- Student Life / Library Services
- Learning & Teaching
Attend to learn:
- Build a “culture of belonging” across the entire student journey
- Implement a meaningful student engagement strategy
- Embrace digital disruption & innovation
- Measure the success of your SX Strategy
- Student partnerships journey: Lessons learned & thoughts for the future
- Enhancing student experience through employability programs & services
- CASE STUDY: The edge project: Evidence of entrepreneurial capabilities through work integrated learning
- OUT OF SECTOR SPOTLIGHT: Building trust & confidence through exceptional customer experience
Loughborough University UK
In the role of PVC (Students) at Victoria University, Naomi Dempsey leads Student Services, Student Administration, the Centre for Student Success and the Library.
Naomi has oversight of all student cohorts, strategically focusing effort and attention on the future design of the student experience and reimagining this across the entire student lifecycle. This will enhance student learning and related outcomes both for higher education qualifications, and those gained through VU Polytechnic. Naomi’s philosophy that each student is an individual with personal goals underpins her work.
Naomi has over 20 years management and leadership experience in higher and vocational education and the sport/recreation industry. She brings a wealth of business development, commercial services, learning, and stakeholder relations experience to the role, gained from her success in both the public and private sectors.
As a proud member of the VU Alumni community, Naomi leads VU in building our collaborations and our commitment to enhancing student engagement, designing and implementing a contemporary and engaging student experience and ensuring high quality student learning and success across VU.
University of Wollongong
Professor Coyle, who is the Pro Vice-Chancellor (Students) at the University of Wollongong, has experience of Higher Education and health practice, research and governance across three states (Queensland, New South Wales and Victoria). Her 20 years practice experience as a physiotherapist in the UK and in regional and remote Australia is complemented by experience as an academic since 1998 that includes: leading major student service innovations and projects; successful supervision research higher degree students; leading major research projects on rural health workforce and student experience; and leading a series of Federally funded Higher Education projects.
Southern Cross University
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What People Are Saying
“Criterion delivered a highly relevant and interesting conference engaging thought leaders and leading practitioners to share their experience. I came away impressed and would be excited to have the opportunity to attend a Criterion Conference in the future.”Student Engagement Coordinator, Monash University & Enhancing Student Experience, 2018 Conference Attendee
Date: 7 Mar 2018 By: Drew McCoy
In April we hosted our ‘3rd Annual Enhancing Student Experience’ conference in Melbourne. It was an engaging two days where we heard a variety of case study driven presentations from across Australian higher education, out of sector case studies and a memorable keynote from Professor Robert Allison – Vice-Chancellor of Loughborough University! Key strategies discussed …
Date: 4 Jul 2017 By: Mark Volchkov
I recently read an article written by a leading professor in the education sector in Australia saying that vocational education is collapsing on itself due to Government policies, and the results are going to have a devastating impact on individuals and industries alike. This type of sentiment in my opinion is overly pessimistic, which makes …
Date: 28 Mar 2017 By: Teresa Finlayson
Our CIO portfolio launched the Student First Task Force (SFTF) in 2015 with a focus on making processes and systems less confusing for students and creating efficiencies for staff. Our aim is to create a personalised way for our students to engage with the university by putting them first and making things easier, simpler and …
Date: 18 May 2016 By: Criterion Content Team
The VET sector in Australia will probably spend some time reeling from the consequences of the VET FEE-HELP issues and as a nation we will be bearing the cost for years to come. In a recent report by the Parliamentary Budget Office, it is predicted that VET FEE-HELP will account for more than a third …
Endorsers & Media Partners
Edufocus is a community for teachers and educators to network, share their experiences, insights and knowledge and keep themselves informed about the changes in the education sector.
Edufocus was founded with the vision to making the school learning and teaching processes in Australia more fine tuned and agile.