5th Annual
Building a seamless end-to-end positive student journey
Conference Date
10th & 11th April 2019
Victoria University City Convention Centre, Melbourne
Early Bird - Save $500
Book by 08/02/19


Deliver a seamless and personalised student experience across all touch points
With increasing student expectations and a competitive landscape, universities are proactively looking at offering a seamless, consistent student experience across the student journey.

Implementing an effective student experience strategy, building strong student communication channels and creating a culture of positivity and collaboration are high priorities.

The 5th Annual Enhancing Student Experience Conference will bring together leaders from across the region to discuss best practices on delivering a positive end to end student experience.

Gain insights & network with peers on
  • Creating an engaging student experience journey
  • Delivering a consistent superior seamless personalised student experience
  • Implementing successful health & wellbeing programs
  • Measuring the success of your SX strategy
How did our delegates benefit last year?
  • 98% would recommend this conference to their industry peers
  • 93% referred to the event as an excellent platform to address challenges & create viable strategies
  • 91% appreciated the many networking opportunities
Who will attend?
Senior leadership as well as centralised and academic staff across higher education with responsibility for student engagement and experience.

PVCs, DVCs, Directors, Head & Managers of:
  • Student Experience / Engagement / Retention / Support
  • Campus Management
  • Marketing / Customer Experience / University Experience
  • Student Life / Library Services
  • Learning & Teaching

Attend to learn:

  • Build a “culture of belonging” across the entire student journey
  • Implement a meaningful student engagement strategy
  • Embrace digital disruption & innovation
  • Measure the success of your SX Strategy
Show more details

Key Speakers

Professor Robert Allison
Vice-Chancellor & President
Loughborough University UK
Naomi Dempsey
Pro Vice-Chancellor (Students)
Victoria University
Professor Julia Coyle
Pro Vice-Chancellor (Students)
University of Wollongong
Professor Nan Bahr
Deputy Vice-Chancellor (Students)
Southern Cross University

What People Are Saying

  • “Criterion delivered a highly relevant and interesting conference engaging thought leaders and leading practitioners to share their experience. I came away impressed and would be excited to have the opportunity to attend a Criterion Conference in the future.”

    Rachel Ung
    Student Engagement Coordinator, Monash University & Enhancing Student Experience, 2018 Conference Attendee


  • Date: 7 Mar 2018  By: Drew McCoy

    In April we hosted our ‘3rd Annual Enhancing Student Experience’ conference in Melbourne. It was an engaging two days where we heard a variety of case study driven presentations from across Australian higher education, out of sector case studies and a memorable keynote from Professor Robert Allison – Vice-Chancellor of Loughborough University! Key strategies discussed …

  • Date: 4 Jul 2017  By: Mark Volchkov

    I recently read an article written by a leading professor in the education sector in Australia saying that vocational education is collapsing on itself due to Government policies, and the results are going to have a devastating impact on individuals and industries alike. This type of sentiment in my opinion is overly pessimistic, which makes …

  • Date: 28 Mar 2017  By: Teresa Finlayson

    Our CIO portfolio launched the Student First Task Force (SFTF) in 2015 with a focus on making processes and systems less confusing for students and creating efficiencies for staff. Our aim is to create a personalised way for our students to engage with the university by putting them first and making things easier, simpler and …

  • Date: 18 May 2016  By: Criterion Content Team

    The VET sector in Australia will probably spend some time reeling from the consequences of the VET FEE-HELP issues and as a nation we will be bearing the cost for years to come. In a recent report by the Parliamentary Budget Office, it is predicted that VET FEE-HELP will account for more than a third …

Endorsers & Media Partners