Creating a seamless customer experience
Conference Date
15th & 16th February 2017
L'Aqua Sydney
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An evolution is happening in retail. Customer demands and expectations are changing the game. The modern day retailer must truly understand their customer, and be ready to provide a seamless customer experience across all channels.

Culture, technology and process are all pivotal. For bricks and mortar retailers who are expanding their eCommerce offerings, the omni channel journey is a long and evolving journey. Getting the right change management strategy in place will be pivotal for future success.

Welcome to the ‘Omni Channel Retail Summit’. Bringing together a selection of leading retailers, this is a fantastic networking opportunity to get all of your core questions answered.

Enhance your conference experience with:

  • International and domestic leading speakers: hear best of breed case studies
  • Speed networking session: get ready to meet new people, make connections & build your network
  • Interactive roundtable discussions to get all of your pressing questions answered
  • Networking drinks to continue those valuable introductions and discussions

Who will be attending?

Heads of, Directors, General Managers & Senior Managers responsible for;

    • Digital
    • Omni channel
    • Multi channel
    • Online
    • E-commerce
    • Operations
    • Logistics
    • Supply chain
To find out more information regarding group bookings and discounts, please call Customer Care on 1300 316 882.

Attend to learn:

  • Understand changing customer expectations

  • Create a customer centric digital strategy
  • Evolve your culture for an omni channel environment
  • Undergo a successful change management strategy
  • Manage the added supply chain & logistical complexities
#leftBottom  #leftTop  #rightBottom  #rightMiddle  #rightTop  

Key Speakers

Elissa Margolis
SVP & General Manager
The Disney Store, USA
David Pisker
National Customer Experience & eCommerce Manager
Charles Weiser
Head of Customer Experience CX Innovation Lab
Sean McKee
Head of Ecommerce & Customer Services
Schuh, UK



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