Creating a seamless customer experience
Conference Date
15th & 16th February 2017
Location
L'Aqua Sydney
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Overview

An evolution is happening in retail. Customer demands and expectations are changing the game. The modern day retailer must truly understand their customer, and be ready to provide a seamless customer experience across all channels.

Culture, technology and process are all pivotal. For bricks and mortar retailers who are expanding their eCommerce offerings, the omni channel journey is a long and evolving journey. Getting the right change management strategy in place will be pivotal for future success.

Welcome to the ‘Omni Channel Retail Summit’. Bringing together a selection of leading retailers, this is a fantastic networking opportunity to get all of your core questions answered.

Enhance your conference experience with:

  • International and domestic leading speakers: hear best of breed case studies
  • Speed networking session: get ready to meet new people, make connections & build your network
  • Interactive roundtable discussions to get all of your pressing questions answered
  • Networking drinks to continue those valuable introductions and discussions
 

Who will be attending?

Heads of, Directors, General Managers & Senior Managers responsible for;

    • Digital
    • Omni channel
    • Multi channel
    • Online
    • E-commerce
    • Operations
    • Logistics
    • Supply chain
To find out more information regarding group bookings and discounts, please call Customer Care on 1300 316 882.

Attend to learn:

  • Understand changing customer expectations

  • Create a customer centric digital strategy
  • Evolve your culture for an omni channel environment
  • Undergo a successful change management strategy
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Key Speakers

Elissa Margolis
Elissa Margolis
SVP & General Manager
The Disney Store, USA
David Pisker
David Pisker
National Customer Experience & eCommerce Manager
Officeworks
Charles Weiser
Charles Weiser
Head of Customer Experience CX Innovation Lab
Optus
Sean McKee
Sean McKee
Head of Ecommerce & Customer Services
Schuh, UK

Sponsors

Blog

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    Date: 10 Jan 2017  By: Angus McDonald
    Thanks to the rapid evolution of a digitally empowered consumer, our customers are no longer so easily surprised and delighted. Customers expect to get what they want – when, where and how they want it. Adapting to this new normal presents significant challenges for all retailers if we are to continue to compete successfully in …

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    Date: 17 Nov 2016  By: Jessica Farrelly
    Local retailers should brace themselves for Amazon’s Australian rollout in 2017 according to Jeff Braitling, chief investment officer at Watermark Funds Management. Earlier this month, he told the Australian Financial Review: “We spoke to the guy rolling out Amazon’s business here in Australia and in his words: ‘we are going to destroy the retail environment …

  • shutterstock_365771174 (1)
    Date: 26 Oct 2016  By: Jessica Farrelly
    71% of Australians now use their smartphones for online shopping, but just under half of online businesses are optimised for mobile payments according to a new report from PayPal Australia. A third of survey respondents said they make mobile payments at least once a week, increasing to 47% of those aged under 35. $330 is …

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