Ensuring patient-centered care in a time of increasing demand
Conference Date
21st & 22nd February 2017
Royal Prince Alfred Hospital, Sydney
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Last year alone there were over 7.4 million presentations to public hospital EDs (emergency departments) across Australia. With an ageing population, and a steady increase of people suffering from complex and chronic illnesses, hospitals are experiencing a surge in demand of ED services - as much as 15% in some high growth metropolitan areas.

Four years on from the implementation of the NEAT, many hospitals are now trying to refocus on ensuring high quality patient care whilst maintaining improved performance targets. With ED presentations increasing at a much higher rate than hospital resources, funding and staff, this conference will address how hospitals can do more with less whilst improving patient experience.

This conference will focus on:

  • Measuring quality and performance using appropriate indicators
  • Leveraging data to drive effective clinical decision making
  • Focusing on patient needs through increased clinician capability
  • Increasing teamwork and collaboration to drive patient-centred care
  • Improving whole-of-hospital communication to facilitate patient flow
  • Download the conference brochure
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Who will attend?

Public and private hospital representatives including:
  • Director of Emergency
  • Emergency Physician/Consultant
  • Staff Specialist Emergency
  • Nurse Unit Manager Emergency
  • Director of Nursing
  • Clinical Nurse Consultant/Specialist
  • Patient Flow Coordinator
  • Whole of Hospital Coordinator
  This conference is accredited for 20 CPD Hours from the Australasian College for Emergency Medicine ACEM_CPD_Accreditation_Logo  

Attend to learn:

  • Measure quality & performance using appropriate indicators  
  • Leverage data to drive effective clinical decision making
  • Refocus on patient needs through increased clinician capability
  • Improve whole-of-hospital communication & collaboration to facilitate patient flow
  • Engage with innovative case studies and best practice from leading ED clinicians  
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Key Speakers

Sally McCarthy
Clinical Director
Emergency Care Institute, NSW
David McCoubrie
Head of Service
Department of Emergency Medicine
Martin Connor
Executive Director Centre for Health Innovation
Gold Coast Hospital and Health Service & Griffith University, QLD


What People Are Saying

  • Excellent speakers and input from delegates

    Deb Leach, Clinical Director ED, Eastern Health

  • Very informative, immensely helpful for new FACEMS in managerial roles.

    ED Director Goulburn Base Hospital
  • “It was great to meet and hear from like-minded people from organisations facing similar issues around patient flow and safety. The conference size created an intimacy and informality where there was great open discussion and debate.”

    Jonaelle Lucas, Director Process Excellence, Mater Health Services Attendee to the Timely Access to Emergency Departments, Criterion Conferences


  • Date: 31 Oct 2018  By: Ash Natesh

    In 2014-2015, NSW Police and Ambulance transported 60% of mental health consumers who called Triple Zero in HNELHD. Of the ones who were transported, 46% of the patients were not admitted to the Psychiatric Emergency Care Centre or Emergency Department at Calvary Mater Newcastle hospital. People who are not admitted appropriately are often left to …

  • Date: 8 Jan 2017  By: Edward Pink

    QEII Jubilee Hospital is an urban district hospital on the South side of Brisbane with 181 inpatient beds. In October 2013, we opened a new, larger Emergency Department, but with no increase in inpatient beds. Over the next 3 years, attendances rose from a relatively consistent 37,000 patients per annum to 56,000, putting considerable strain …

  • Date: 5 Dec 2016  By: Lauren Perry

    The crisis known as ‘thunderstorm asthma’, which hit Melbourne’s metropolitan region on 21st November, caused the equivalent of a full day’s workload for emergency services in the space of just a few hours. Melbourne’s St Vincent’s Hospital was forced to set up a secondary emergency admissions unit in their day procedures area, and some private …

  • Date: 4 Dec 2016  By: John Burgher, Marketing Director, Criterion Conferences

    Emergency departments from across Australia are continuing to struggle to meet increased demand and alleviate hospital congestion. Hospitals must now look past NEAT and drive sustainable improvements to support quality, patient centred care. The 2016 national conference showcased how emergency departments can drive sustainable change to improve the delivery of emergency medicine within Australia’s hospitals. Did you miss out on …

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