Ensuring patient-centered care in a time of increasing demand
Conference Date
21st & 22nd February 2017
Royal Prince Alfred Hospital, Sydney
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Tel: 1300 316 882
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Last year alone there were over 7.4 million presentations to public hospital EDs (emergency departments) across Australia. With an ageing population, and a steady increase of people suffering from complex and chronic illnesses, hospitals are experiencing a surge in demand of ED services - as much as 15% in some high growth metropolitan areas.

Four years on from the implementation of the NEAT, many hospitals are now trying to refocus on ensuring high quality patient care whilst maintaining improved performance targets. With ED presentations increasing at a much higher rate than hospital resources, funding and staff, this conference will address how hospitals can do more with less whilst improving patient experience.

This conference will focus on:

  • Measuring quality and performance using appropriate indicators
  • Leveraging data to drive effective clinical decision making
  • Focusing on patient needs through increased clinician capability
  • Increasing teamwork and collaboration to drive patient-centred care
  • Improving whole-of-hospital communication to facilitate patient flow
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Who will attend?

Public and private hospital representatives including:
  • Director of Emergency
  • Emergency Physician/Consultant
  • Staff Specialist Emergency
  • Nurse Unit Manager Emergency
  • Director of Nursing
  • Clinical Nurse Consultant/Specialist
  • Patient Flow Coordinator
  • Whole of Hospital Coordinator
  This conference is accredited for 20 CPD Hours from the Australasian College for Emergency Medicine ACEM_CPD_Accreditation_Logo  

Attend to learn:

  • Measure quality & performance using appropriate indicators  
  • Leverage data to drive effective clinical decision making
  • Refocus on patient needs through increased clinician capability
  • Improve whole-of-hospital communication & collaboration to facilitate patient flow
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Key Speakers

Sally McCarthy
Clinical Director
Emergency Care Institute, NSW
David McCoubrie
Head of Service
Department of Emergency Medicine
Martin Connor
Executive Director Centre for Health Innovation
Gold Coast Hospital and Health Service & Griffith University, QLD


What People Are Saying

  • Excellent speakers and input from delegates

    Deb Leach, Clinical Director ED, Eastern Health

  • Very informative, immensely helpful for new FACEMS in managerial roles.

    ED Director Goulburn Base Hospital
  • “It was great to meet and hear from like-minded people from organisations facing similar issues around patient flow and safety. The conference size created an intimacy and informality where there was great open discussion and debate.”

    Jonaelle Lucas, Director Process Excellence, Mater Health Services Attendee to the Timely Access to Emergency Departments, Criterion Conferences


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