It is no secret that the rise of technology has placed pressure on change across the Public Sector. Service management is more important than ever when supporting this change and will be vital for organisations looking to drive a customer centric strategy.
However, as the Public Sector undergoes large transformation projects such as moving to digital services, challenges arise in identifying the service model that best suits your organisation.
The 'Public Sector Service Management Improvement' conference will provide case studies that address practical solutions for challenges that arise throughout the journey.
Enhance your conference experience with:
- Panel discussions to help answer your pressing questions
- A speed networking session where you will meet new people, make connections and build your network
- Case studies presented by best practice organisations
- An interactive session guiding you through your service delivery dos and don’t
Who will attend?
- Chief Information Officers
- Heads of Service Management
- Heads of IT Service Management
- Heads of Service Delivery
- Heads of Client Service
- Heads of Service Desk/Helpdesk
Attend to learn:
Align business priorities with IT teams
Design a service model for your context
Implement evaluation for continuous improvement
Achieve organisational change management in (IT) SM
Australian Taxation Office
Australian National University
Digital Transformation Agency
Endorsers & Media Partners
Australian Govlink is Australia’s only digital magazine dedicated to promoting partnerships between government and the private sector. Following research conducted by BGP Publishing with Council CEOs, General Managers, Engineers and Purchasing /Procurement Officers, BGP found the digital publication enabled senior management to forward Australian Govlink to all departments. This information led to BGP moving from hardcopy to the new digital format from 2015 and provides advertisers with a wider reach across the Local Government network in Australia and the ability to embed video files within your advertisement to maximize engagement with the reader.
Each issue seeks to review initiatives in local, state and commonwealth government and provide commentary on a broad range of issues, topics and projects relating to government. The cutting edge editorial highlights a wide range of government and private sector activities, ranging from local projects to major government ventures.
Australian Govlink serves as a valuable reference tool to all those involved in both daily decision making and the formation of long term strategic relationships. The publication is relevant to all sectors of government and to anyone with an interest in doing business with government.
Australian Govlink works alongside the Australian Local Government Council (ALGC) as well as other leading associations, including AGIC, ASIAL and IPWEA with each edition including high quality editorial contribution from these and many other leading associations along with access to strong distribution networks.
With more and more private advertisers turning to Australian Govlink to get their products and brand message into the hands of the decision makers within Government, Australian Govlink is proving to be a continually referenced resource throughout the year and the ultimate link between the private and public sectors.