Overview
The 5th Whole of Health Strategies to Improve Patient Flow conference will provide you with national and international case studies from hospitals driving better integration across all health services and creating sustainable models of care.
Attend & learn how to:
- Develop innovative strategies with whole of health
- Unpack a seamless patient journey
- Improve access and minimise delay to transfer of care
- Reduce frequent presenters to the emergency department
- Drive sustainable culture change
- Break down silos and improve multidisciplinary communications
Local health districts, public and private hospitals, and primary health networks with responsibilities for:
- Patient flow
- Emergency department
- Nursing
- Discharge planning
- Bed management
- Clinical services
- Operations
- After hours
- Integration and redesign
- Hospital avoidance
Attend to learn:
- Engage the entire community to improve patient flow
- Overcome key pain points in the patient journey
- Drive sustainable culture change
- Streamline patient flow
Agenda Highlights
Day 1
- How to promote whole of hospital to improve the patient journey
- CASE STUDY: Improving access & minimising delay to transfer of care for the community
- Are we ready today – if not, why not? Improving flow with a Daily Operating System
- PANEL DISCUSSION: How to drive sustainable change with a rotating workforce?
Day 2
- INTERNATIONAL KEYNOTE: Improving emergency department wait times and ED patient length of stay; successes & challenges
- I’m a Nurse Navigator and I’m here to help
- PANEL DISCUSSION: How to create an integrated & seamless patient journey?
- Unpacking a patient centred journey – opportunities for improved access to health care using telehealth
Key Speakers
Ajax & Pickering General Hospital Canada
Dr Gary Mann is the Program Chief in the Department of Emergency Medicine at the Rouge Valley Health System’s Ajax and Pickering Campus where he has been a full-time Emergency Medicine physician for nearly 30 years. He has been involved in Clinical Research and has served on the Rouge Valley Health System’s Ethics Board. Medical Students, nurses, paramedics and Interns and Residents have all benefited from teaching experiences that Dr Mann has provided over the years. Dr. Mann chairs the Central East LHIN Emergency Department Chiefs Group. He is also a member of the Provincial Emergency Physician LHIN Leads, chaired by Dr. Howard Ovens, and a member of the G.T.A. Emergency Department Chiefs Group.
Metro North
Dr Elizabeth Rushbrook has been a healthcare executive for 15 years in various medical administration roles in Metro North and the Royal Australian Navy. She also has gained extensive experience throughout her medical career in workforce development, clinical decision making and culture change. Liz has been appointed to the role of Metro North HHS Executive Director Medical Services and Director Patient Access and Business Continuity.
Importantly, Liz has a passion for providing and supporting clinicians to deliver high quality compassionate care.
Western Health
Russell Harrison is the CEO of Western Health and commenced his career in Britain with the National Health Service. Over a period of 16 years Russell held numerous executive roles ranging in all sectors, ie mental health, acute care, community care and as a commissioner of health services.He moved to Melbourne to join Western Health as Executive Director Operations in February 2013.Russell has overseen the commencement of construction works for the Joan Kirner Women’s and Children’s Hospital and addressed significant challenges around access and capacity in Western Health’s emergency departments, as well as creating acute services at Sunshine.He has a strong interest in working towards improvements in patient care aimed at helping the health system support the patient in the way which is best for the patient, rather than from a system perspective. Russell is also committed to use of the best possible technology to benefit patients.
Austin Health
Kim O’Sullivan is the Director of Patient Flow at Austin Health. Kim spent her early career as an ICU nurse before moving into senior management and research. Kim worked in the ARCBS (Redcross) as the Organ Donor Coordinator before returning to public Healthcare in 2003 and has enjoyed a career in health for over 20 years. As the Director of Patient flow she works across the whole health spectrum recently working on Specialist Clinics reform, bringing new innovation and IT solutions to improve timely access to care. Kim has experienced an increasing demand for international repatriation from both our local and international community, creating a higher level of complexity to the consumer experience and journey.
Sponsors
What People Are Saying
Blog
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Date: 18 Apr 2018 By: Alison Jack
In order for hospitals to fight against the daily pressures of overcrowding, bed blocks, shrinking budgets and reducing resources, hospitals need to think innovatively by leveraging technology and working collaboratively to deliver quality patient-focused care. With an increasingly ageing population and complex conditions on the rise, it can be easy for hospitals to look at …
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Date: 9 Apr 2017 By: Jessica Farrelly
Integrating a patient’s family into the hospital discharge process may lead to a 25% reduction in readmissions within 90 days, according to new research. This extends to a 24% reduction in readmission within 180 days. The study, published in the Journal of American Geriatrics Society, examined 4,361 patients who were 70 years of age, on …
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Date: 16 Mar 2017 By: Augustus Kigotho
The facts: The emergency department is the main gateway to the hospital The emergency department typically accounts for: 50% of inpatient admissions 75% of plain radiographs 50% of CT scans and ultrasounds in the entire hospital In addition, as the ‘front door’ to the hospital, the emergency department not only drives flow, but it drives …
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Date: 26 Feb 2017 By: Martin Hopkins
Scotland has long had a vision that “everyone is able to live longer healthier lives at home, or in a homely setting”. This can be achieved through better integration between both health and social care, and between the different components of the care system, including primary care and acute care. There have been structural, budgetary …
Endorsers & Media Partners
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Discharge Planning AssociationPhilosophy of the Association:
We are committed to the provision of discharge planning of the highest possible standard to ensure continuity of quality care between the hospital and the community.
Aims of the Association
- To provide a consultancy service to educate, administer and research Discharge Planning processes within the framework of Primary Health Care.
- To reduce patient hospitalisation by means of early identification and appropriate intervention for ongoing nursing and other client needs.
- To promote Continuity of Care, based on individual needs, between health care settings and the community.
- To improve service through evaluation research and professionalism and by contributing to the body of nursing knowledge pertaining to Discharge Planning
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Australian Healthcare and Hospitals Association (AHHA)ahha vision:
To provide diverse charitable and humanitarian services to relieve human suffering and improve quality of life of those in need with compassionate acts.
ahha mission:
- To provide ophthalmic, medical and dental treatment to the underprivileged with respect and dignity.
- To provide assistance with education to complete schooling to underprivileged students.
- To provide humanitarian aid for natural disasters and reduce poverty in underprivileged communities.
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HealthcareLinkHealthcareLink is the online marketplace for jobs and careers in the healthcare and medical industry.
HealthcareLink provides a unique online recruitment and hiring management platform open to medical, dental and allied health practices, hospitals, aged care facilities and healthcare businesses of all sizes so that employers can find the right healthcare professionals and jobseekers find the right job easily.
Our goal is to break through the inefficiencies inherent within the medical and healthcare sourcing and hiring process within Australia.
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Journal of Health DesignThe Journal of Health Design (JHD) is a peer-reviewed scientific publication. We aim to publish papers describing the development and evaluation of innovations to improve the patient experience of health care. Most research published tackles challenges from the perspective of the end user of health services. The JHD offers expert opinion and thought leadership and has a global outlook.