Associate Professor Luis Prado joined Epworth HealthCare in 2016 as the Group Director Medical Services. Previously he was the Director of the Medical Services at the Wesley Hospital, Brisbane since 2004, as well as the Chief Medical Officer for Uniting Care Health. For over twenty years he has held a number of senior medical administrator roles across Queensland Health and in the private healthcare sector. He has also served as a medical officer with the Australian Regular Army, including deployments to the Western Sahara and Solomon Islands and commanded the 11th Medical Company at Gallipoli Barracks, Brisbane, and is a Major in Royal Australian Army Medical Corps. As Executive Director Academic and Medical Services, Luis will be responsible for the medical education, research and medical workforce portfolios. In his role as Chief Medical Officer, he will be the professional lead for medical practitioners across Epworth and will work closely with all clinicians in strengthening the Epworth clinical governance framework to deliver safe high quality patient care. Luis is excited about the opportunities and future directions for medical services and education/research at Epworth.
Australian Commission on Safety & Quality in Health Care
Russell McGowan is a bone marrow transplant survivor who has been active in the healthcare consumer movement since the early 1990s and is now retired from the workforce on health grounds. His working life had included teaching, field work, program management and policy development, mainly involving employment, education and training programs for indigenous people. Russell lives in Canberra and participates in numerous community and consumer healthcare organisations in the ACT. He served as President of the Health Care Consumers Association of the ACT for ten years and as Deputy Chair of the ACT Health Council. As well as acting as a Consumer Lead within the ACT Health Directorate on national standards he continues to advise the Safety and Quality Commission on standards for pricing safety and quality, utilising ehealth and partnering with consumers. He is also Chair of the NSW/ACT State Advisory Committee of the Australian Council on Healthcare Standards. Nationally he serves on the Board of the Public Health Association of Australia and as Secretary of the Australian Health Care Reform Alliance.
Royal Children's Hospital Melbourne
Filomena Ciavarella is the Executive Director Strategy, Quality and Improvement at The Royal Children’s Hospital, with responsibility for strategy and improvement, risk and information management (incorporating health information services and decision support), the RCH Education Institute, Centre for Child and Community Health and Centre for Adolescent Health In this role, Filomena partners with staff on strategic planning, quality and improvement initiatives that help support the delivery of Great Care. With a clinical background in Nuclear Medicine, Filomena has more than 20 years’ experience in the public health sector, and has worked in senior quality, safety, improvement and risk management roles in both adult and specialty health services, including Peter MacCallum Cancer Centre, Monash Health, Austin Health and more recently at Mercy Health. Filomena has been a past recipient of a Premiers Healthcare Award for the work she led at Austin Health to reduce staphylococcus aureus bacteraemias.
Gosford Private Hospital
A Registered Nurse with 20 years experience in the private health sector working in a variety of roles with the last 10 years in leadership positions. Jennifer’s professional focus is promoting both patient experience and outcome measures. Jennifer values the importance of using historic data to understand trends and implement changes to clinical care that will have a positive impact on patient outcomes and experience.
Jennifer is driven by a passion for value based health care, outcome measures and patient experience. Jennifer believes staff engagement is a key mechanism for patients reporting positive experience in a healthcare facility. She believes that organisational culture and leadership teams have a crucial role to play in ensuring positive patient experience. The culmination of all these ensures that clinical practice meets professional service values and facilitates growth and sustainability.
Pene Dobell-Brown is a registered nurse with over 35 years’ experience working within the public, private and community health sectors. Pene started her auditing and training career with Lloyds Register Quality Assurance (LRQA) back in 1997. From there she moved into the Aged Care industry and was the first senior assessor appointed in NSW for the Aged Care Standards and Accreditation Agency. She joined International Standards Certifications as their Manager of Health Sector programs in 2005 and was incremental in building up the Health portfolio for the company. When the company was purchased by the internationally renowned DNV-GL in Feb 2015 she stayed on as the Healthcare Certification – Key Client Manager. She currently manages the certification programs for approximately 25 Health Service Organisations. As well as her auditing work, in 2012 Pene was appointed the Project Manager for a Government initiative looking at integrating healthcare systems for patients with complex care needs across the public, private, aged care and community health sectors. Pene has conducted hundreds of certification audits against the ISO9001 quality management system standard and the National Safety and Quality Health Service Standards. She was a member of the working party involved in developing the original NSQHSS back in 2012 and has more recently been involved in the pilot program for version 2 of the NSQHSS. This involved conducting a full audit for a large Sydney based hospital against the draft new standards and discussion with the commission about issues identified.
Melissa has worked in the health services industry for 20 years in a range of Management and leadership roles, working for the past five years as Quality Manager and is also currently the Coordinator of the Healthscope Comprehensive Care Cluster.
Throughout her career Melissa has mainly worked in Acute Medical Nursing prior to being appointed as Quality Manager where she has been involved in four successful accreditation surveys and in 2017 commenced coordination of Quality programs across two health care facilities.
Melissa has been involved in the establishment of the Consumer Consultant Model integrating quality systems, staff and consumer consultant participation as key success factors. This Model has shown success through qualitative and quantative data analysis as well as being successfully implemented in other Healthscope facilities. The Consumer Consultant model was recognized through receiving two Healthscope Service Excellence awards as well as being recognized through the participation in the ACHS Exemplar Award Pilot ‘Interdisciplinary approach to successfully embedding a sustainable Consumer Consultant Program in a Health Care Setting’.
Melissa has also coordinated the NOUS survey at site level when The Australian Commission on Safety and Quality in Health Care engaged the Nous Group – an independent management consulting firm – to conduct a review on the key attributes of high performing person-centred health care organisations.
Melissa’s focus is on a multidisciplinary team approach to assist with quality initiatives in improving quality of patient care and safety.
Jigi is the Director of Clinical Governance, Quality and Safety at Eastern Health. Jigi has over 14 years of experience as a Quality and Safety Professional and has significant experience in developing and implementing clinical governance framework and systems and enterprise risk management. Her key areas of interest are clinician engagement in designing systems for safety, building organisational capability for quality and safety, in particular, safety culture and clinical leadership.
Sue McLellan is a manager in the Patient Safety and Quality Improvement Service for Queensland Health. The Department of Health role includes oversight of compliance, assurance and improvement strategies including clinical incident management, coronial recommendations, quality assurance committees and accreditation across Queensland public health services. The Patient Safety Quality Improvement Service partners with other Departmental Branches, Clinical Networks, Consumers forums and Hospital Health Services to focus on achievement of preventative and quality improvement strategies to meet safety and quality national standards. Sue brings a background as a nursing clinician, risk and quality professional and associate director across large health and consulting organisations including Deloitte Touche Tohmatsu. Sue has a Bachelor of Business Health Administration, an Master Business Administration (MBA) and is currently studying a Master in Laws. Sue’s health care auditor/surveyor roles over the past 15 years reflect her focus on patient safety and improvement: Sue and her team now partner directly with health services to support the achievement of accreditation actions and statewide improvements in Queensland Health.
Royal Melbourne Hospital
Professor George Braitberg AM MBBS FACEM FACMT FRACMA MBioethics MHlthServMt Dip Epi Biostats Professor Braitberg has been a practicing emergency physician and toxicologist for 35 years. He is the Executive Director of Strategy, Quality and Improvement at Melbourne Health and the Head of the Emergency Medicine Stream for the Centre for Critical Care Medicine at the University of Melbourne. He is a Fellow of the American College of Medical Toxicology, the Australasian College for Emergency
Medicine and the Royal Australasian College of Medical Administrators. He holds Masters in Bioethics and Health Services Management. He is a member of the Victorian Clinical Council, a board member of St Johns Ambulance (Victoria) and medical advisor to Ambulance Victoria. His research interests include toxicology, pre-hospital care, clinical governance and health system redesign and the management of acute behavioural emergencies. He has published over 50 peer reviewed papers and authoured 20 book chapters. He was awarded an Order of Australia (AM) in 2018
The Royal Women’s Hospital Melbourne
Cairns & Hinterland Hospital & Health Service
Ewa is currently employed as a Quality Systems Coordinator at Mercy Health. Over the last 18 months she has been responsible for delivering a new National Standards Audit framework, including the transition of the audit system to an online platform. With a clinical background as a physiotherapist, she is currently completing a Masters in Health Administration and holds a Graduate Certificate in Business. She is passionate about creating quality systems to improve patient outcomes.
Royal Brisbane Women’s Hospital
Hurstville Private Hospital
Accomplished operational management, executive and quality systems leadership experience extending over 30 years across public, private and not-for-profit heath care sectors with a strong background in clinical governance, quality improvement and risk management.
Successfully implemented quality improvement and risk management programs resulting in successful accreditation against NSQHSS and certification outcomes with ISO 9001.
A proven record of achieving operational efficiency and regulatory compliance irrespective of positions held, reliably exceeding expectations by transforming operational strategies into workable solutions driving clinical excellence through the cultivation and engagement of inspiring team performance achieving a consistently strong organisational, patient and family care centred approach and outcomes.
John Fawkner Private Hospital and Dorset Rehabilitation Centre
Anne has worked in the health services industry for 25 years in a range of roles in nursing and public health. Most recently, Anne is working as Quality Support Coordinator and After Hours Hospital Coordinator.
Throughout her career, Anne has worked in acute medical/surgical nursing, statewide health promotion policy and planning and epidemiological research in dermatology. Anne is currently involved in Quality support activities, including medication safety and communicating for safety, across two health care facilities.
Anne’s key aims are to assist with activities to ensure high quality patient care and safety.
Royal Children’s Hospital
Dianne is the Director Quality and Improvement at the Royal Children’s Hospital Melbourne. Originally trained as a Medical Scientist, Di has been working in Quality Management since 2000 and experience in implementing and maintaining quality systems. Her experience covers a broad range of standards implementation including National Standards for Safety and Quality in Healthcare Standards, Dept Human Services Standards, NATA Accreditation for Laboratories, Foundation for Accreditation of Cellular Therapies (FACT Accreditation) and Good Manufacturing Practice (GMP). In her current role Di is responsible for management of the RCH quality system, consumer partnerships, improvement science and primary care liaison.
Torres and Cape York Hospital and Health Service
Isobel Moase is the Quality Coordinator at Torres & Cape Hospital and Health Service which provides acute and primary health care to residents across Cape York and up to the most Northerly Islands of the Torres Strait on the Papua New Guinea border. Ensuring the NSQHS Standards second edition are engrained across this network of services and helping staff prepare for accreditation is a significant part of her role.
Staff strive to provide safe, quality care every day and for them this is considered ‘business as usual’.
Isobel’s job is to help her staff ‘connect the dots’ from the Standards to what they do, using accreditation as a ‘mirror’ for them to reflect, identify improvement opportunities and to ensure that they are going above and beyond the NSQHS Standards requirements.
Stacy Kambouris is an experienced QIP Assessor and registered nurse who has more than 25 years health sector experience including positions in health care management and policy development in addition to hands-on clinical work. He has worked with organisations across the entire Australian healthcare continuum including Hospitals, Day Surgeries, Aboriginal Medical Services, General Practices and many more.
Stacy has a vast knowledge of the application of the NSQHS Standards second edition, allowing him to assist healthcare providers to improve patient safety and quality of care while achieving and maintaining accreditation through regular auditing and quality improvement
Bang the Table
Joe Waller has been involved in the design, implementation, and evaluation of engagement and behavior change programs across Australia and New Zealand. With a specific interest in Standard 2, partnering with consumers Joe is here to share insights from their research, public participation expertise and work with hospitals, local health districts and Primary Health Networks.