Going beyond the NSQHS Standards for improved patient outcomes
Conference Date
18th & 19th March 2020
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The format of this conference has changed, from an in-person event to an online conference. The full program will be delivered, with all speakers, panels and case studies included.

Building capacity to lead through audits and gain enhanced patient outcomes
Since January 2019, hospitals and health services have started to work towards compliance against the 2nd edition of the NSQHS Standards. However, the challenges lay in the application stage, including how to translate strategies into actions, taking the next steps to apply standards at an organisational level, and ensuring quality is embedded into daily operations while engaging clinic staff to deliver patient centred care.

Criterion’s Measuring Performance against the 2nd Edition NSQHS Standards conference offers you the opportunity to meet and learn from leading hospitals and health services. Over this two day conference, strategies and actionable plans will be discussed to accelerate your own practice towards accreditation against the 2nd Edition. It is a unique opportunity for you to network and share challenges with your peers and learn from each others’ lessons.

How did attendees benefit at our previous NSQHS conferences?
  • 90% would recommend this conference to their industry peers
  • 85% referred to the event as an excellent platform to address challenges & create viable strategies
  • 89% appreciated the many networking opportunities
Who will attend?
Chief Medical Officers, Executive Leaders, Directors and Managers from Public and Private Hospitals, LHDs/LHNs, and other Health Services with responsibilities for:
  • Quality
  • Clinical Governance
  • Nursing
  • Compliance
  • Clinical Risk
  • Patient Safety

Attend to learn:

  • Embed quality & NSQHS Standards
  • Implement strategies for patient-centred care
  • Collaborate & engage clinicians for better outcomes
  • Leverage BI & data analytics to improve patient outcomes
  • Go beyond compliance for sustainable service quality
  • Address lessons learned from auditing

Key Speakers

Dr Paul Eleftheriou
Chief Medical Officer
Western Health
Dr Abby Harwood
Former Chief Medical Officer
Royal Flying Doctor Service QLD
Dr Cate Kelly
Chief Medical Officer, Executive Director, Clinical Governance & Medical Services
Melbourne Health
Dr Lee Hamley
Executive Director, Medical Services & Chief Medical Officer
Alfred Health


What People Are Saying

  • “It was a great two days to network with other healthcare professionals in the same/similar field and to also gain invaluable insight into the 2nd edition of the NSQHS National Standards now that it is being put into practice.”

    Melissa Clune
    Quality Manager and National Coordinator - Comprehensive Care Team, John Fawkner Private Hospital - Healthscope, attendee 2019
  • “The topics covered within the 2 days were well considered and topical to all members of the audience as we approach accreditation against the second edition standards. Thank you.”

    Susie Le Brasse
    Quality & Risk Manager, Mater Misericordiae Hospital Rockhampton


  • Date: 3 Feb 2020  By: Criterion Content Team

    Australia has been moving towards a nationally consistent approach to the safety and quality of health care since 2006 with the establishment of the Quality and Safety Commission. The 2nd Edition of the National Safety and Quality Health Standards, brought into effect in January 2019, addresses gaps identified in the first edition, including mental health …

  • Date: 16 Sep 2019  By: Quality Innovation Performance Limited

    With the second edition of the National Safety and Quality Health Service (NSQHS) Standards now in full swing, the Australian Commission on Safety and Quality in Health Care (the Commission) is primarily focused on protecting the public from harm and improving the quality of health service provision. One of the biggest changes from the first …

  • Date: 5 Apr 2019  By: Ash Natesh

    The National Safety and Quality Health Service (NSQHS) Standards 2nd Edition commenced from January 2019. As part of the 2nd Edition health service organisations can elect to undertake either the announced assessment program or short notice assessment program. The short notice assessment consists of one or two on site assessments each year. The health service …

  • Date: 5 Oct 2018  By: Ash Natesh

    What our delegates gained from attending the conference? • Ideas to strengthen clinical governance and quality assurance structures• Strategies on how to build a culture of continuous quality improvement across yourhealth organisation• Case studies from leading hospitals on partnering with consumers• In-depth look at how to tackle comprehensive care• Advice from expert auditors on how …

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