Going beyond compliance to understand & deliver quality
Conference Date
27th & 28th February 2018
Sydney Boulevard Hotel
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Proactively improving quality in service delivery
Surviving and thriving in the NDIS is intrinsically linked with the ability to understand and deliver quality to the consumer. With the early 2018 establishment of the NDIS Quality and Safeguards Commission drawing attention to the policy side, successful organizations are proactively and critically looking further into their understanding, measurement and delivery of quality.

The Delivering Quality in the NDIS Conference will address the following tough questions:
  • What does quality actually look like to the consumer?
  • How do we measure the impact of what we are delivering?
  • Do we understand the true unit cost of delivering quality - are our models financially sustainable?
  • How do we develop a model to focus on our strengths?
  • Can we differentiate the quality of our services via our marketing and communications?
  • What actions can we take right now to improve the quality of our service?
Who will attend?
Senior executives & management from disability support providers with responsibility for:
  • Quality assurance/systems
  • Strategic business development
  • Risk & compliance
  • Customer experience
  • Service delivery
  • NDIS transition

Attend to learn:

  • Develop sustainable models of high quality service delivery
  • Measure & improve quality of service under financial pressure
  • Better define what quality means to the consumer
  • Unpack the implications of the Quality & Safeguarding Framework
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Key Speakers

Mark Fenton
Chief Financial Officer
Endeavour Foundation
Karen Major
National Quality & Compliance Manager
Able Australia
Torrien Lau
Chief Executive Officer
Focus ACT


What People Are Saying

  • “Criterion have provided a resource for information gathering, sharing and networking on the NDIS that has brought service providers from around Australia together to share the challenge of change.”

    Leanne Peipman
    Quality and Business Manager, Homelife Association Inc


  • Date: 8 Dec 2017  By: Drew McCoy

    The realities of the free market under the NDIS will compel organisations to critically reflect on their understanding and delivery of quality services. Positive intentions and skewed personal bias frequently result in the majority of service providers as rating themselves more favourably than their competition. It’s vital that organisations crystalise their approach to continuous quality …

  • Date: 29 Mar 2017  By: Kate Rush

    Are we ready for the National Disability Insurance Scheme (NDIS)? A question continually asked of the increasing number of disability providers and thousands of disability service customers, many of whom are already waist deep in the NDIS. But the success of the NDIS is dependent on this question consciously extending to the minds and pockets …

  • Date: 12 Jan 2017  By: Mark Jessop

    Tasmania began its NDIS journey on 1 July 2013 when young people aged 15 to 24 entered the NDIS. This gave Nexus exposure to the NDIS from day 1. So what happened? The world did not end but it certainly has changed. So what have been the big staffing lessons for Nexus? 1. The world …

  • Date: 15 Dec 2016  By: Chris Dougherty

    We believe delivering a great people experience will lead to our best results as an organisation. I hear some of you say, “but surely it’s about your customers, if they are happy they will buy more”. True, but who makes your customers happy? Customers (at least on their own) don’t imagine new services, improve service delivery …

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