Going beyond compliance to understand & deliver quality
Conference Date
27th & 28th February 2018
Location
Sydney Boulevard Hotel
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Overview

Proactively improving quality in service delivery
Surviving and thriving in the NDIS is intrinsically linked with the ability to understand and deliver quality to the consumer. With the early 2018 establishment of the NDIS Quality and Safeguards Commission drawing attention to the policy side, successful organizations are proactively and critically looking further into their understanding, measurement and delivery of quality.

The Delivering Quality in the NDIS Conference will address the following tough questions:
  • What does quality actually look like to the consumer?
  • How do we measure the impact of what we are delivering?
  • Do we understand the true unit cost of delivering quality - are our models financially sustainable?
  • How do we develop a model to focus on our strengths?
  • Can we differentiate the quality of our services via our marketing and communications?
  • What actions can we take right now to improve the quality of our service?
Who will attend?
Senior executives & management from disability support providers with responsibility for:
  • Quality assurance/systems
  • Strategic business development
  • Risk & compliance
  • Customer experience
  • Service delivery
  • NDIS transition

Attend to learn:

  • Develop sustainable models of high quality service delivery
  • Measure & improve quality of service under financial pressure
  • Better define what quality means to the consumer
  • Unpack the implications of the Quality & Safeguarding Framework
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Key Speakers

Mark Fenton
Chief Financial Officer
Endeavour Foundation
Karen Major
National Quality & Compliance Manager
Able Australia
Torrien Lau
Chief Executive Officer
Focus ACT

Sponsors

What People Are Saying

  • “Criterion have provided a resource for information gathering, sharing and networking on the NDIS that has brought service providers from around Australia together to share the challenge of change.”

    Leanne Peipman
    Quality and Business Manager, Homelife Association Inc

Blog

  • Date: 5 Nov 2018  By: Ash Natesh

    Disability groups are seeking clarity from the government around future funding for the NDIS schemes. National Disability Services CEO Chris Tanti said the sector needed more assurance about funding so it could plan for the growth needed for providers and participants under the scheme. “It’s not fair to people with disability, their families, carers and …

  • Date: 28 Oct 2018  By: Ash Natesh

    Since the introduction of NDIS since 2016, disability service providers struggle with cash flow & transitional business models from block-funding for standardised services to participant led-care. To survive in the NDIS space there needs to be a restructuring in strategy around the role of a CFO in the business. Current conditions in the NDIS pricing …

  • Date: 15 May 2018  By: Chris Dougherty

    We believe delivering a great people experience will lead to our best results as an organisation. I hear some of you say, “but surely it’s about your customers, if they are happy they will buy more”. True, but who makes your customers happy? Customers (at least on their own) don’t imagine new services, improve service delivery …

  • Date: 27 Apr 2018  By: Drew McCoy

    This National Disability Insurance Agency’s decision to outsource its contact call centres on a two year contract to international sensitive-service provider Serco has been met with widespread scepticism in the disability community. The decision has fuelled the flames again on the debate around the role, scope and limitations of private sector involvement in the NDIS. …

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