Going beyond compliance to understand & deliver quality
Conference Date
27th & 28th February 2018
Location
Sydney Boulevard Hotel
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Overview

Proactively improving quality in service delivery
Surviving and thriving in the NDIS is intrinsically linked with the ability to understand and deliver quality to the consumer. With the early 2018 establishment of the NDIS Quality and Safeguards Commission drawing attention to the policy side, successful organizations are proactively and critically looking further into their understanding, measurement and delivery of quality.

The Delivering Quality in the NDIS Conference will address the following tough questions:
  • What does quality actually look like to the consumer?
  • How do we measure the impact of what we are delivering?
  • Do we understand the true unit cost of delivering quality - are our models financially sustainable?
  • How do we develop a model to focus on our strengths?
  • Can we differentiate the quality of our services via our marketing and communications?
  • What actions can we take right now to improve the quality of our service?
Who will attend?
Senior executives & management from disability support providers with responsibility for:
  • Quality assurance/systems
  • Strategic business development
  • Risk & compliance
  • Customer experience
  • Service delivery
  • NDIS transition

Attend to learn:

  • Develop sustainable models of high quality service delivery
  • Measure & improve quality of service under financial pressure
  • Better define what quality means to the consumer
  • Unpack the implications of the Quality & Safeguarding Framework
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Key Speakers

Mark Fenton
Chief Financial Officer
Endeavour Foundation
Karen Major
National Quality & Compliance Manager
Able Australia
Torrien Lau
Chief Executive Officer
Focus ACT

Sponsors

What People Are Saying

  • “Criterion have provided a resource for information gathering, sharing and networking on the NDIS that has brought service providers from around Australia together to share the challenge of change.”

    Leanne Peipman
    Quality and Business Manager, Homelife Association Inc

Blog

  • Date: 22 Mar 2019  By: Ash Natesh

    According to the AFR, SDA is predicted to be a $5 billion industry backed by the National Disability Insurance Scheme. With the introduction of the SDA funding model, the desire to construct houses for individuals with a disability is plentiful, however, the challenges accompanied with that desire have proven to be as equally extensive. The …

  • Date: 21 Feb 2019  By: Ash Natesh

    On 8 February 2019 the Hon Paul Fletcher, Minister for Families and Social Services, announced ‘immediate reforms’ to Specialist Disability Accommodation (SDA) to improve choice and control for National Disability Insurance Scheme (NDIS) participants and boost market confidence. Original Source from Summer Foundation, download full report below: https://www.summerfoundation.org.au/resources/summary-of-changes-to-specialist-disability-accommodation-framework/ These changes are across the following SDA …

  • Date: 5 Nov 2018  By: Ash Natesh

    Disability groups are seeking clarity from the government around future funding for the NDIS schemes. National Disability Services CEO Chris Tanti said the sector needed more assurance about funding so it could plan for the growth needed for providers and participants under the scheme. “It’s not fair to people with disability, their families, carers and …

  • Date: 28 Oct 2018  By: Ash Natesh

    Since the introduction of NDIS since 2016, disability service providers struggle with cash flow & transitional business models from block-funding for standardised services to participant led-care. To survive in the NDIS space there needs to be a restructuring in strategy around the role of a CFO in the business. Current conditions in the NDIS pricing …

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