The Delivering Quality in the NDIS Conference will address the following tough questions:
- What does quality actually look like to the consumer?
- How do we measure the impact of what we are delivering?
- Do we understand the true unit cost of delivering quality - are our models financially sustainable?
- How do we develop a model to focus on our strengths?
- Can we differentiate the quality of our services via our marketing and communications?
- What actions can we take right now to improve the quality of our service?
Senior executives & management from disability support providers with responsibility for:
- Quality assurance/systems
- Strategic business development
- Risk & compliance
- Customer experience
- Service delivery
- NDIS transition
Attend to learn:
- Develop sustainable models of high quality service delivery
- Measure & improve quality of service under financial pressure
- Better define what quality means to the consumer
- Unpack the implications of the Quality & Safeguarding Framework
Mark is the Chief Financial Officer for Endeavour Foundation and has over 22 years of experience as a finance executive. He also has more than 14 years of experience as a company director and has served on the Boards of Queensland Ballet Company and John Paul College Limited. He chaired the Arts Investment Advisory Board that provided strategic and funding advice to the Queensland government. He is a director for the University of Queensland International House Foundation Limited and is director of Common Ground Queensland Ltd. Mark is a fellow with CPA Australia and a graduate member of the Australian Institute of Company Directors. He has worked for businesses in the professional services, manufacturing, retirement living, retail, and membership services sectors.
Karen is the National Quality and Compliance Manager at Able Australia. Karen has qualifications in Disability, Business Management, Training and Assessment, Project Management and is a certified Lead Auditor.
Karen started her journey of supporting people with disabilities to have person centred lives in Canada. She maintains her passion by connecting with national and international experts to stay abreast of best practices. Karen believes that quality systems and processes and person centred models of support work in harmony for the same purpose ‘to achieve quality service outcomes for the customer’. This was achieved through a collaborative project supported by the Office of Professional Practice which successfully eliminated mechanical restraint from the life of a person with complex disabilities.
Torrien is currently the CEO of a mid-size not for profit organisation that delivers support to people with disability. With post graduate qualifications in business, a graduate of the Australian Institute of Company Directors, accredited mediator, trainer and business owner, Torrien has extensive experience as a business consultant and leader of people.
Over the last four years Torrien has transformed Focus ACT in to one of the most successful and creative disability organisations in the country.
Starting at a place where like many operations, fears of sustainability, a less than impressive balance sheet and an uncertain future were at the forefront of strategic thinking. Three years later, Focus is in the top 1-2% of financial performing organisations in the country, customer satisfaction is 96% and staff engagement is 92%.
With such a talent shortage in so many industries right now, effective recruitment has never been more of a challenge. At MARS Recruitment we run a MARS Healthcare specialist division built up of industry professionals and experienced recruitment specialists who recruit for Allied Health, Social Care and Nursing. We are Recruitment Consultants and with that we provide a consultative approach when assisting organisations around Australia, big and small, no matter what the location. Our mission is simple – to find the best solution for our client’s needs, each and every time. Our track record spanning almost 10 years backs this up.
What’s more, we can empathise. With the recruitment industry in Australia being so candidate short and the NDIS coming into full effect we know how to thrive in such market conditions; attracting, recruiting and retaining some of the best of the best in the industry. We know what is required for the best outcomes for our clients.
Explore what MARS Recruitment can do for you. Engage with us and we will gain an understanding of your business and help hiring managers through the potentially arduous process, freeing up time to concentrate on their main focus areas. When it comes to educating and supporting organisations we are able to save our clients time, money and the disappointment that the wrong recruitment solutions can bring.
What People Are Saying
“Criterion have provided a resource for information gathering, sharing and networking on the NDIS that has brought service providers from around Australia together to share the challenge of change.”Quality and Business Manager, Homelife Association Inc
Date: 8 Dec 2017 By: Drew McCoy
The realities of the free market under the NDIS will compel organisations to critically reflect on their understanding and delivery of quality services. Positive intentions and skewed personal bias frequently result in the majority of service providers as rating themselves more favourably than their competition. It’s vital that organisations crystalise their approach to continuous quality …
Date: 29 Mar 2017 By: Kate Rush
Are we ready for the National Disability Insurance Scheme (NDIS)? A question continually asked of the increasing number of disability providers and thousands of disability service customers, many of whom are already waist deep in the NDIS. But the success of the NDIS is dependent on this question consciously extending to the minds and pockets …
Date: 12 Jan 2017 By: Mark Jessop
Tasmania began its NDIS journey on 1 July 2013 when young people aged 15 to 24 entered the NDIS. This gave Nexus exposure to the NDIS from day 1. So what happened? The world did not end but it certainly has changed. So what have been the big staffing lessons for Nexus? 1. The world …
Date: 15 Dec 2016 By: Chris Dougherty
We believe delivering a great people experience will lead to our best results as an organisation. I hear some of you say, “but surely it’s about your customers, if they are happy they will buy more”. True, but who makes your customers happy? Customers (at least on their own) don’t imagine new services, improve service delivery …
Endorsers & Media Partners
As the premier online gateway to Australia’s social economy, philanthropic and Not for Profit sector, Pro Bono Australia understands the resource requirements for our sector are large and complex. This is why we have established a number of resources designed to assist the sector in improving best practice, education, benchmarking, supplier options and information around how our sector can continually improve and remain competitive.