The NDIS is set to double the disability service workforce. With choice and control being in the hands of the consumer the NDIS market place is becoming increasingly competitive, making recruiting and retaining a quality workforce difficult. This conference will provide techniques to invest in your workforce to ensure future sustainability. Our speakers will provide you with strategies to find efficiencies whilst maintaining quality and excellence. The agenda will address cost and time effective methods to transition your complex workforce to an outcome driven model, uphold training methods and establish your competitive advantage.
Key areas of focus:
- Minimising risk in a casual and unskilled workforce
- Recruiting & retaining the right staff to minimise turnover of employees and clients
- Strategies to link the right employee with the right client for quality service & customer-centricity
- Driving your workforce to become more commercially minded & outcome focused
- Selecting the right IT system to enable workforce mobility & organisational efficiency
Who will attend?
Senior representatives from disability service providers, government and peak bodies with the roles of:
- Strategy & Planning
- NDIS Transition
- Consumer Services
- Quality, Risk & Compliance
- Human Resources
- Workforce Development
- Learning & Development
- People & Culture
Free pass applications
Criterion Conferences is delighted to offer a number of free passes to non-government organisations and consumers. To apply please contact firstname.lastname@example.org
Attend to learn:
Techniques to minimise risk when growing a flexible workforce
How to recruit & retain quality staff in a competitive market-place
Transforming your workforce to become outcome driven
Find the right IT system to enable organisational efficiency
OAK Possability (TAS Trial Site)
Drew is a qualified social worker with post graduate qualifications in management and governance. He has worked across a range of human service settings in Australia and the United Kingdom, including extensive experience in providing, supervising and directing services and interventions. Prior to taking on the role of Chief Executive Officer of Possability in January 2016, Drew was Chief Operating Officer for four years providing operational and strategic leadership during a time of considerable change and growth with the commencement of the NDIS trial in 2013. He became Chief Executive Officer of OAK Possability when the two organisations merged in July 2016 to become Tasmania’s largest disability services provider with a combined 90 years’ experience in the sector and over 650 employees. He is currently leading significant cultural change within the combined organisation to integrate the unique skills and capabilities of both organisations to adapt and respond to the dynamic NDIS environment.
Previously, Drew led Early Intervention Services at Relationships Australia, Tasmania with responsibility for clinical governance and supervision. Drew has also held senior roles in the area of Health and Social Public Policy, Aged Care Policy and regulation and was the State Manager for the Federal Department of Health and Ageing during a significant period of health reform. Drew has also held various board positions with community sector organisations and the Australian Institute of Public Administration, Tasmania. He is currently the public officer of a small Tasmanian Association involved in the promotion of men’s health issues and on the state committee of NDS.
Visability (WA Trial Site)
Dr Clare Allen is the CEO of VisAbility LTD – Guide Dogs WA. Clare has more than 20 years of senior management experience, developing and implementing strategies with clear direction for organisations to increase effectiveness and promote growth. Clare is an experienced practitioner of the Australian Business Excellence Framework.
Clare has a Masters of Leadership and Management and a Doctor of Business Administration and other Human Resource qualifications and is accredited in a number of psychometric testing practices.
Clare has won numerous awards, and some of these include: Winner Enterprising Woman Award –Chamber of Commerce and Industries 2009, Winner WA IBM Community and Government Telstra Business Woman of the year 2007, Winner 2007 Organisational Excellence Services Industry Award, Winner 1999 Organisational Excellence Services Industry Awards, Two Local Government awards for Innovation 2001 and 2003.
Department for Communities & Social Inclusion
Richard as Chief Executive Officer of the Intellectual Disability Services Council (IDSC) a position he held from 1984 until 2006. On retirement from IDSC, he was appointed as Professorial Fellow in the Disability and Community Inclusion Unit of Flinders University where he developed and ran the Graduate Certificate in Disability Studies (Leadership). He also undertook a number of consultancies for the Commonwealth, South Australian and Victorian Governments including a review of the implementation of the Victorian Disability Act.
In 2013, he was appointed as the Senior Practitioner in the South Australian Department of Communities and Social Inclusion. In 2015 he was appointed to the Intellectual Reference Group of the National Disability Insurance agency.
Richard was for 5 years the President of the National Association for the Prevention of Child Abuse and Neglect of SA (NAPCAN SA).
In 2007 he was elected an Honorary Fellow of the Australasian Society for the Study of Intellectual Disability.
Richard is also the Patron of “Our Voice” a self-advocacy group for people with intellectual disabilities.
Chris has a 10 year career in the NFP sector in leading enabling functions with a particular interest in People & Culture across mental health, multicultural health, aged, community and disability care. He has enjoyed success in bringing a commercially astute mindset to the people and broad enabling functions of community organisations as they adapt to new funding models and client needs. Passionate about the ‘people experience’ within organisations and its critical link to the customer experience and therefore business performance leads to the desire to deeply understand our customer and our people through insight.
easyemployer provides consultancy services and specialist cloud-based workforce management software solutions to the aged/disability/community care sector, all of which are geared towards assisting care providers to manage the complexities associated with workforce management.
We have customisable, cost-effective and feature rich solutions capable of dealing with the unique complexities that are present within the care space. easyemployer streamlines rostering, time & attendance, award interpretation, payroll, billing and more, including integration with CMS and other systems vital to managing a business in care space.
Utilising, costing, and tracking a workforce effectively is crucial to business viability in the care space. A rapidly changing landscape, increased competitiveness and recently introduced NDIS requirements means care providers need to work smarter to achieve maximum efficiency whilst consistently providing a high quality of service. Through automation, real-time budgeting, powerful reporting and integrations easyemployer enables care organisations to provide a premium service offering whilst achieving business growth and optimal financial viability.
easyemployer is working with hundreds of businesses across Australia and internationally, achieving savings of up to 90% of the time associated with managing staff, and up to 15% of labour costs, whilst also providing control, visibility, accuracy and peace of mind. See how we are helping to simplify the complexity of workforce management on our website.
SkeduloSkedulo builds scheduling applications that help growing businesses improve the way they manage and deploy their mobile workforces. Our software allows companies to deliver first-class customer experiences by removing employee scheduling and daily workflow limitations. From service request to job completion, Skedulo’s platform increases output, data accuracy, and business insight.Founded in 2013, and with offices in Australia, North America and Asia, Skedulo has enabled companies to seamlessly schedule and service more than 2.5 million appointments all around the globe. For more information, please visit www.skedulo.com.
Enrite CareEnrite Solutions a Salesforce.com Implementation Partner since 2009, has successfully implemented over 100 projects with a satisfaction rating of 9.45/10. Enrite Solutions provides the following ICT skills:
Enrite Solutions is your implementation partner and will manage and support the implementation through a tailored approach to meet you needs covering the following:
- Strategic and Change Management
- Project Management & Consulting
- Business Analysts & Training
- Salesforce/Software Development
- Website and Portal Development
- System Integration
- Graphics Design
- QA and System Testers
Disabilty & Aged Care Experience and journeySince 2009 we have been partners with the Disability & Aged Care units in the South Australia Government. Developing over 20 applications on the Salesforce.com platform, some of these include:
- Requirements analysis
- Design & Prototype
- Customisation & Development
- System & Administrator Training
- User Acceptance Testing Support
- Integration to legacy or third party applications
- Data Migration Support
- Go Live Support & Dedicated Support Officers
Key MilestonesIn 2012 we developed a Client/Case Management System with NDIS capture & claiming solution for SA Govt.In 2013 we established foundation partners in the sector to further develop and enhance the application into a core product offeringSince officially offering it as a product in the market place in 2015, we have had 16 organisations join our Salesforce.com community using the Enrite Care and Skedulo applications2016 saw us complete 10 new implementations for the Disability sector and develop key industry alliances & partners such as Connecting Up and the NDIA2017 we already have scheduled 6 new implementations to commence and are preparing to undertake an additional 20 new projects
- Aged Care Call Centre, Assessment & Referral
- Contract & Reconciliation Management solution for Disability services
- Data Collection Portal for Federal Reports such as NMDS and HACC
- My Support Advisor – Provider and participant online portal website
Integrated client management.
Improved care provision.
Procura is part of Complia Health’s product portfolio, providing clinical, operational, and financial solutions for aged care services, home care and disability, independent living and residential aged care organisations.
By design, development and support of a full end-to-end software solution, with a single client record, across all points of care in the Aged, Community, and Disability Sectors, the Procura solution is focused on enhancing back office efficiency, scheduling, and coordinating clinical care delivery for its customers’ field and clinical workers. Procura is a fully integrated, back office residential services, clinical, community, disability and mobility solution that decreases costs, and enables providers to improve the quality of client care.
What People Are Saying
“Another valuable conference. As a vendor exhibitor we were very pleased with the attendance, the format and the support we received from Criterion staff throughout the event”Visicase
“This was a very well structured and delivered conference with excellent speakers and highly relevant content.”Chief Executive Officer, Multiple Sclerosis Society of Western Australia
“I was pleasantly surprised at how practical the information was. I picked up lots of collective wisdom on practicalities of NDIS sustainability.”General Manager, Community Engagement, Link Health
“You’ve done it again! Excellent presenters, lovely venue and SO much thought provoking information. Thank you :)”Manager Disability Services, Southern Cross Care
“A conference that assembled knowledgeable guest speakers delivering topics that were both interesting and thought provoking.”
Date: 27 Apr 2018 By: Drew McCoy
This National Disability Insurance Agency’s decision to outsource its contact call centres on a two year contract to international sensitive-service provider Serco has been met with widespread scepticism in the disability community. The decision has fuelled the flames again on the debate around the role, scope and limitations of private sector involvement in the NDIS. …
Date: 5 Apr 2018 By: Drew McCoy
A look at some of the key issues surrounding Specialist Disability Accommodation, ahead of the upcoming Shaping the Future of Disability Housing national conference. For those involved in the disability sector from both a private or professional perspective, the principles underpinning Specialist Disability Accommodation offer a potential light in the dark. Indeed there is the …
Date: 8 Dec 2017 By: Drew McCoy
The realities of the free market under the NDIS will compel organisations to critically reflect on their understanding and delivery of quality services. Positive intentions and skewed personal bias frequently result in the majority of service providers as rating themselves more favourably than their competition. It’s vital that organisations crystalise their approach to continuous quality …
Date: 29 Mar 2017 By: Kate Rush
Are we ready for the National Disability Insurance Scheme (NDIS)? A question continually asked of the increasing number of disability providers and thousands of disability service customers, many of whom are already waist deep in the NDIS. But the success of the NDIS is dependent on this question consciously extending to the minds and pockets …
Endorsers & Media Partners
Pro Bono Australia
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