Strategies to engage & retain high quality staff
Conference Date
30th - 31st October 2019
Location
SMC Conference & Function Centre Sydney
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Agenda

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Day 1 - Wednesday 30th October, 2019

8:00
Registration, coffee & networking
8:30
Opening remarks from the Chair
Kate Rush
Head of Disability & Mental Health
Anglicare SA
Learn effective recruitment practices to find the right people
8:40
KEYNOTE: Finding the right people through values based assessment
  • Evidence-based approaches to value-driven recruitment
  • Harnessing training to assess and reinforce staff values during recruitment
  • Promoting active support and positive behaviour through values
Drew Beswick
Chief Executive Officer
OAK Possability
9:20
Adapting recruitment with strategies to improve diversity & inclusivity
  • The need to support staff with diverse backgrounds in complex roles
  • Challenges and solutions to recruiting from disadvantaged backgrounds
  • Facilitating a workforce with unique needs and competing priorities
Amanda Patterson
Manager of Workforce & Culture
Lighthouse Disability
10:00
PANEL DISCUSSION: Overcoming the challenges of recruitment
  • Attracting high quality candidates beyond the casual workforce
  • Defining your organisational values and branding as an employer of choice
  • Best practice strategies for recruitment in a competitive market
Tim Boyd
Executive General Manager, People & Culture
GenU
Annette Clarke
Head of Client Services
Guide Dogs NSW/ACT
Jaci Norris
Workforce Development & Business Support Manager
Breakthru
10:40
Morning tea & networking
11:10
CASE STUDY: Lessons learnt on recruiting through the NDIS transition
  • Adapting to choice and control from Hunter Trial Site and beyond
  • Investing in quality recruitment across NDIS transformation
  • Building networks to promote sustainable recruitment
Jaci Norris
Workforce Development & Business Support Manager
Breakthru
Maintaining an engaged workforce during a period change
11:50
Effective change management to enhance staff engagement
  • Engaging with workforce through proactive communication
  • Assisting staff to cope with loss associated with organisational change
  • Incorporating voice of staff and consumers during change management
Kate Rush
Head of Disability & Mental Health
Anglicare SA
12:30
Networking lunch
1:30
Effectively managing quality staff during mergers & acquisitions
  • Recruiting the right staff during times of change
  • Coping with workforce changes during mergers and acquisitions
  • Rebranding to promote quality workforce growth
Tim Boyd
Executive General Manager, People & Culture
GenU
2:10
ROUNDTABLE DISCUSSIONS
  • Reducing recruitment risk with tech – Facilitated by Xref
  • How do we improve employee experience in NDIS?
  • How can technology streamline recruitment and on-boarding?
  • How do NDIS organisations better brand themselves as employers of choice?
3:10
Afternoon tea & networking
Hear featured case studies on how to prepare staff for a Royal Commission
3:40
Supporting the workforce during the Royal Commission
  • Building staff skills to face the Royal Commission with confidence
  • Implementing new communication strategies during the Royal Commission
  • Harnessing values to ensure quality support services
Simone Blumberg
General Manager, People & Culture
Sunnyfield
4:20
OUT OF SECTOR CASE STUDY: Growing a quality workforce during the Royal Commission into Aged Care
  • Harnessing technology to support an engaged workforce during times of change
  • Customising learning and development to improve retention during the Royal Commission
  • Mastering the behavioural model to improve staff recruitment and retention
Julie Shearman
Director
NexusHR
5:00
Closing remarks from the Chair & close of Day One
5:15
Mid Conference Workshop C commences

How to engage your NDIS staff during a time of change

Day 2 - Thursday 31st October, 2019

8:00
Welcome, coffee & networking
8:30
Opening remarks from the Chair
Denise Heath
Chief Executive Officer
NADO
Enhance customer-centricity & align customer needs with staff capability
8:40
KEYNOTE: Supporting customers in time of competition & change
  • Striving for excellence by putting consumers at the centre of your business
  • Minimising risk through ongoing customer satisfaction
  • Quashing discrimination, misconduct and abuse through effective processes
Leah Van Poppel
Chief Executive Officer
Women with Disability, Victoria
9:20
Working with your customers for greater satisfaction
  • Understanding your customers to build their skills and success
  • Celebrating the customer journey through creativity
  • Using reward and recognition to enhance customer and staff experiences
Paula Holden
Executive General Manager, People & Culture
Endeavour Foundation
10:00
Morning tea & networking
10:30
CONSUMER PANEL DISCUSSION: Connecting customer experience with staff engagement
  • Building positive staff-consumer interactions through transparency
  • Monitoring customer satisfaction and being responsive to feedback
  • Optimising customer and staff satisfaction together
Leah Van Poppel
Chief Executive Officer
Women with Disability, Victoria
June Riemer
Deputy Chief Executive Officer
First People’s Disability Network
Susan Laguna
Executive Director
Multicultural Disability Advocacy Association
Tony Jones
Policy & Advocacy Manager
Spinal Cord Injuries Australia
11:10
Balancing positive outcomes in workforce & customer experiences
  • Enabling customer independence for staff and client success
  • Effectively measuring workforce and customer feedback
  • Investing in the customer and workforce experience
11:50
Addressing client individual needs by matching staff capability
  • Ensuring flexibility to meet staff and client needs
  • Not all clients are the same, so not all staff should be either
  • Tracking qualifications and record keeping to comply with Quality and Safeguards Commission
Mark Jessop
Chief Executive Officer
Nexus
12:30
Networking lunch
Promote retention through staff engagement & positive workforce culture
1:30
Promoting a culture which meets staff needs for improved retention
  • Ensuring culture sets staff and the organisation up for long term success
  • Improving organisational and employee outcomes to drive positive customer experience
  • Managing workforce tensions through effective leadership and change management
Cameron Newton
Head of QUT School of Management
Queensland University of Technology
2:10
Optimising culture for workforce retention in your organisation
  • Promoting staff buy-in through a culture-shift in leadership
  • Maximising the effect of incentives in your organisation
  • Providing support for the workforce engaged in high-pressure roles
Margaret Vermeij
Service Manager
Homelife Association
2:50
Afternoon tea & networking
3:20
Building a positive culture through staff buy-in
  • Transforming workforce engagement through an inclusive culture
  • Harnessing values to create a positive workplace culture
  • Using the voice of the client to inform decision-making
Annette Clarke
Head of Client Services
Guide Dogs NSW/ACT
4:00
CASE STUDY: Developing a core training schedule for a quality workforce
  • Effective training processes during induction
  • Identifying risk to provide effective training
  • Ensuring training supports positive customer service
Julia Tierney
Human Resource Manager
NADO
Denise Heath
Chief Executive Officer
NADO
4:40
Closing remarks from the Chair & close of Conference
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Key Speakers

Drew Beswick
Chief Executive Officer
OAK Possability
Simone Blumberg
General Manager, People & Culture
Sunnyfield
Leah Van Poppel
Chief Executive Officer
Women with Disability, Victoria
Paula Holden
Executive General Manager, People & Culture
Endeavour Foundation