Over a three month period in 2019, the NDIS Quality & Safeguards Commission received over 1000 reports of abuse and neglect, with a large number of these reports being concerned with the unauthorised use of restraint.
The disability services sector remains under a great deal of scrutiny in 2020, with the ongoing Royal Commission and as the rollout of the new NDIS Quality & Safeguarding Standards continues. Even providers who have been audited against the new standards face the challenges of increased reporting requirements, increased expectations of quality service delivery and the ongoing balancing act of duty of care and dignity of risk.
Learn how to prepare to participate in the Royal Commission and drive continuous quality improvement in your organisation at the 2nd Annual Quality & Safety in the NDIS conference. Network with senior leaders from across the sector, and hear insights from industry leaders, advocates and unique case studies to better deliver high quality services.
What you’ll take away by attending
- Insights on how to demonstrate compliance and embed processes for new reporting requirements
- Practical advice on how to balance dignity of risk and duty of care
- Strategies and tools to measure and evaluate quality of life for participants
- Lessons learned from previous Royal Commissions, including case studies from The Salvation Army and Scouts NSW
- Frameworks to engage and upskill staff to ensure they deliver high quality care
- An understanding of how to effectively manage the ongoing risks and challenges of COVID-19 as an NDIS provider
Who will attend?
CEOs, COOs, and other Senior Executives from NDIS service providers with responsibilities for:
Attend to learn how to
- Embed reporting & compliance to deliver high quality care
- Measure & improve quality of life outcomes for clients
- Prepare responses to the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with a Disability
- Transform organisational culture & enhance staff capabilities
- KEYNOTE: Transforming organisational structures in response to new sector regulations
- PANEL DISCUSSION: Ensuring dignity of risk for participants & fulfilling the responsibilities of duty of care
- INTERACTIVE ROUNDTABLE SESSION: Improving quality compliance & organisational efficiency
- CASE STUDY: Enhancing quality of care for people with intellectual disability
- ROYAL COMMISSION CASE STUDY: Preparing for a Royal Commission: The Salvation Army’s experiences & lessons learned
- ROYAL COMMISSION CASE STUDY: Navigating the challenges of participating in a Royal Commission: Scouts NSW’s experiences & lessons learned
- Preparing for a Royal Commission: A provider’s perspective
- CASE STUDY: Creating a workforce equipped to provide care to clients with complex support needs
Southern Cross Support Services
Peter is the Chief Executive Officer of Paraquad SA (PQSA), which is the peak Spinal Cord Injury community body in South Australia. Through its support services and commercial enterprise, HomeCare+, PQSA employs over 600 staff and provides well over half a million hours of support per year to approximately 1500 people living with disability.
Peter is the Chair of the South Australian Quality and Safeguarding Community of Practice and is a state committee member of National Disability Services. He has an extensive clinical (Nursing) and academic background, including coordination of quality activities for SA Health.
Uniting NSW & ACT
Mary Burke joined Uniting as Director of Governance, Risk and Quality in March 2019.
Mary was previously Chief Quality and Risk Officer at Estia Health, an ASX listed company with 68 residential aged care facilities around Australia. During Mary’s time at Estia, she was responsible for the development of the company’s risk management framework, the governance structure and a facility level clinical reporting suite to underpin continuous improvement.
Prior to joining Estia in 2016, Mary worked at Allity Aged Care and Bupa, where she managed a range of risk, compliance, and operational responsibilities, including customer experience and a number of service acquisitions. In her time with Bupa Australia and New Zealand, from 2009 to 2014, Mary held a number of roles including Head of Risk, Work Health and Safety, and Compliance – providing enterprise wide oversight of risk management across Bupa’s broad service lines of health insurance, optical, dental, health assessment and aged care portfolio.
Mary has also had experience working with the Department of Health and Ageing as an investigation manager. Mary started her career as a registered nurse, working in the acute and sub-acute health sector, and has since studied towards a law degree and is currently undertaking a post graduate degree course in risk management and corporate governance at The Governance Institute of Australia.
Recognised as an EX Hero by the World Employee Experience Institute in the UK, Lorraine Salloum is a passionate outcomes focused Senior Executive who thrives on leading organisational change, securing results through innovative people strategies and initiatives, and leading organisations through reform and transition.
Lorraine joined the c-suite of a not-for-profit disability services organisation, Achieve Australia, in September 2018. As People, Performance and Culture Executive and Chief HR officer she partners with the executive team to drive workforce performance, focusing on a culture of quality care and client outcomes. She leads workforce strategy, organisational design and culture programs, as well as the full gamut of People, Culture, Safeguarding & Quality operations including Clinical and Practice Leadership, Workforce Planning, Employee Relations, Remuneration and Benefits, Talent, Learning and Recruitment aimed at enabling a client-centric workforce and culture.
Lorraine has had an extensive career spanning operations, organisational strategy and performance, human resources and change management across the public and private sector. Prior to joining Achieve Australia, Lorraine was a Senior Executive in the NSW Public Sector including HR Director for NSW Treasury and Director at the NSW Department of Family and Community Services leading Organisational Development, Learning, Talent, Business Partnering and Operating Model Change projects in a large diverse organisation with an employee base of over 22,000 employees during a time of unprecedented change and reform.
Lorraine’s passion is to bring together integrated people, process and technology improvements for positive employee experiences, greater customer-centricity and better organisational performance.
What People Are Saying
“I have always had major changes to my thought process following the attendance at Criterion Conferences. The organisers bring qualified, experienced and successful people from the industry and that helps the attendees.”MS Society of SA & NT Conference Attendee, Quality & Safety in the NDIS, 2019
Date: 24 Sep 2019 By: Criterion Content Team
Disability service providers face a unique set of challenges in engaging and retaining a quality workforce. While the sector struggles to keep pace with a rapidly growing market and competes with the aged care sector for talent, providers need to be particularly conscious of both acquiring the right talent and engaging their existing workforce. Here …
Date: 22 Mar 2019 By: Ash Natesh
According to the AFR, SDA is predicted to be a $5 billion industry backed by the National Disability Insurance Scheme. With the introduction of the SDA funding model, the desire to construct houses for individuals with a disability is plentiful, however, the challenges accompanied with that desire have proven to be as equally extensive. The …
Date: 21 Feb 2019 By: Ash Natesh
On 8 February 2019 the Hon Paul Fletcher, Minister for Families and Social Services, announced ‘immediate reforms’ to Specialist Disability Accommodation (SDA) to improve choice and control for National Disability Insurance Scheme (NDIS) participants and boost market confidence. Original Source from Summer Foundation, download full report below: https://www.summerfoundation.org.au/resources/summary-of-changes-to-specialist-disability-accommodation-framework/ These changes are across the following SDA …
Date: 5 Nov 2018 By: Ash Natesh
Disability groups are seeking clarity from the government around future funding for the NDIS schemes. National Disability Services CEO Chris Tanti said the sector needed more assurance about funding so it could plan for the growth needed for providers and participants under the scheme. “It’s not fair to people with disability, their families, carers and …
Endorsers & Media Partners
Link Disability Magazine
Link Disability Magazine is Australia’s leading national cross-disability magazine
Featuring opinions and perspectives directly from people with a disability, Link covers a diverse range of topics including news, issues, art, sport, breakthroughs, travel, health, advocacy, products and people in the disability sector. Link started out in 1980 as a small state-based newspaper and has since evolved into a national, professionally designed, glossy, colour magazine.
Community Care ReviewTo assist community care organisations and their staff to understand and navigate sector changes taking place in aged care and disability services Community Care Review is a
magazine and news website dedicated exclusively to community care.Published quarterly, Community Care Review magazine provides news and analysis on the key challenges and opportunities facing the sector, as well as opinion from informed commentators and sector leaders. Leading experts provide analysis and advice on key areas impacting community care organisations – from finance and budgeting to workforce issues, technology and legal issues. There is also a detailed section showcasing useful resources for frontline staff and management – including conference, education and training listings.Complementing the magazine, Community Care Review online, www.communitycarereview.com.au, and its weekly newsletter provides news updates, as well as coverage of resources, education and events in the sector.