Delivering high quality care & responding to the Royal Commission
Conference Date
17th & 18th June 2020
Live Stream
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Prepare your organisation for a new era of quality

Over a three month period in 2019, the NDIS Quality & Safeguards Commission received over 1000 reports of abuse and neglect, with a large number of these reports being concerned with the unauthorised use of restraint.

The disability services sector remains under a great deal of scrutiny in 2020, with the ongoing Royal Commission and as the rollout of the new NDIS Quality & Safeguarding Standards continues. Even providers who have been audited against the new standards face the challenges of increased reporting requirements, increased expectations of quality service delivery and the ongoing balancing act of duty of care and dignity of risk.

Learn how to prepare to participate in the Royal Commission and drive continuous quality improvement in your organisation at the 2nd Annual Quality & Safety in the NDIS conference. Network with senior leaders from across the sector, and hear insights from industry leaders, advocates and unique case studies to better deliver high quality services.

What you’ll take away by attending
  • Insights on how to demonstrate compliance and embed processes for new reporting requirements
  • Practical advice on how to balance dignity of risk and duty of care
  • Strategies and tools to measure and evaluate quality of life for participants
  • Lessons learned from previous Royal Commissions, including case studies from The Salvation Army and Scouts NSW
  • Frameworks to engage and upskill staff to ensure they deliver high quality care
  • An understanding of how to effectively manage the ongoing risks and challenges of COVID-19 as an NDIS provider

Who will attend?
CEOs, COOs, and other Senior Executives from NDIS service providers with responsibilities for:
  • Quality
  • Assurance
  • Service
  • Compliance
  • Risk
  • Operations

Attend to learn how to

  • Embed reporting & compliance to deliver high quality care
  • Measure & improve quality of life outcomes for clients
  • Prepare responses to the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with a Disability
  • Transform organisational culture & enhance staff capabilities
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Key Speakers

Cheryl Barrett
Chief Executive Officer
Southern Cross Support Services
Peter Stewart
Chief Executive Officer
Paraquad SA
Mary Burke
Director, Governance Risk & Quality
Uniting NSW & ACT
Lorraine Salloum
People, Performance & Culture Executive (CHRO)
Achieve Australia


What People Are Saying

  • “I have always had major changes to my thought process following the attendance at Criterion Conferences. The organisers bring qualified, experienced and successful people from the industry and that helps the attendees.”

    Prithviraj Govindaraj
    MS Society of SA & NT Conference Attendee, Quality & Safety in the NDIS, 2019


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