The Quality and Safety in the NDIS Conference will give delegates the opportunity to learn from organisations who have been through other Royal Commissions, understand what changes are necessary for the NDIS audit process and how to create a customer-centric culture by engaging with staff and driving continuous quality improvement.
What will you take away from this conference?
- Insights from Graeme Head AO, Commissioner, NDIS Quality and Safeguards Commission
- Advice about the NDIS audit process from leading NDIS service providers
- Lessons learned from previous Royal Commissions from Anglicare and YMCA NSW
- Strategies to engage the workforce and drive a customer-centric culture
- Case studies on how to improve service delivery and measure quality
CEOs & Senior Executives from NDIS service providers with responsibilities for:
Attend to learn:
- Unpack quality compliance & understand the audit process
- Prepare for a Royal Commission into Violence, Abuse, Neglect & Exploitation of People with Disability
- Develop a customer-centric organisational culture
- Deliver high quality services through staff engagement & continuous quality improvement
- KEYNOTE: Quality and Safeguarding in the NDIS
- EXECUTIVE PANEL: Unpacking the biggest challenges for NDIS service providers
- Lessons learned from the Royal Commission into Institutional Responses into Child Sexual Abuse
- INTERACTIVE PANEL: Unpacking the potential impact of a Royal Commission into the NDIS
NDIS Quality & Safeguards Commission
Graeme Head was appointed in December 2017 to lead the NDIS Quality and Safeguards Commission.
Graeme has had a long and distinguished career in public administration and public policy. He has been the chief executive of three New South Wales government agencies – notably as inaugural Public Service Commissioner for 6 years – and one Commonwealth agency. He has served as a deputy secretary in both NSW and the Commonwealth and his experience spans policy, regulatory and central agencies, with a focus on social policy, environmental policy and public sector employment.
Graeme is a Fellow of the Institute of Public Administration and was made an Officer in the Order of Australia in the 2019 Australia Day Honours.
Community Services Industry Alliance
Belinda has over 20 years’ experience in the community services industry having worked across the fields of disability, homelessness, child protection and housing. During the most recent decade of her career Belinda has spent her time focused on building the Social Investment Market in Australia in her role as the CEO of Foresters Community Finance. In this role Belinda has developed skills and knowledge across a range of areas including social enterprise and social entrepreneurship, microfinance, community finance and social investment. Belinda has also developed a strong skill set in organisational management and strategic leadership. Most recently Belinda has joined the Community Services Industry Alliance as inaugural CEO of a company focused on representing the value of the community services industry to government and the business sectors. This role involves focusing on issues of organisational sustainability, government contracting, outcomes measurement, productivity and much more. In summary, Belinda has a passion for the community services industry and contributing to the task of building a strong, sustainable and contemporary sector across Australia.
Kerry Stubbs has significant leadership experience and expertise in the human capital field, including her current role as CEO of Northcott and formerly as the Executive Director of St Vincent’s Hospital. She has extensive human resources experience and expertise, having worked both as a consultant and a senior practitioner in a variety of human resources roles, culminating in her appointment as the first Corporate Human Resources Manager of Sydney Water. She has also held senior operation roles in the water industry. She also has research and teaching expertise in the areas of anti discrimination, equal employment opportunity and social justice.
She has been appointed to a number of government and not for profit Boards, including Chair of the National Accreditation Authority for Translators and Interpreters Ltd, which she held for 7 years until 2017, and Director of the CRC for Water Sensitive Cities Ltd. She has worked as an academic at both Sydney University and the University of Technology. She has recently been appointed to the College of Adjuncts at Western Sydney University, and to the Board of Trustees of Western Sydney University and was appointed Deputy Chancellor early in 2018. She has undergraduate and postgraduate honours degrees in Government and Public Administration, and has undertaken study at both Harvard and Stanford Graduate Schools of Businesses. She is particularly interested in using design thinking to foster innovation and better co-design of services and systems for the people who use them, and in particular disadvantaged and minority communities. In 2015 she was voted among the top 25 Australians in Pro Bono Australia’s Impact List. In 2007 she was chosen as the NSW Telstra Businesswoman of the year in the Community and Government sector.
Kerin’s background is in people and culture, strategy and operations with a focus on major change programs. Her 17 years’ of experience span diverse sectors including recruitment, law, technology and disability services. More recently she has worked with business owners, CEOs and Boards to realise organisational vision, in particular in businesses undergoing significant change.
At Endeavour Foundation, Kerin has led an entirely new approach to service delivery under the NDIS whilst maintaining business-as-usual operations across a diverse portfolio of services including supported accommodation, day services, supported employment and commercial business services.
Quality Innovation Performance Limited (QIP) is one of Australia’s leading not-for-profit accreditation, certification and verification providers. QIP assists more than 10,000 organisations from across Australia’s health, community and human services sectors to improve their systems and processes, culture, and service delivery to better meet the needs of their consumers. With more than 25 years’ experience in the sector, QIP has worked with organisations of varying size and scope of service.
As a Quality Auditor under the NDIS Commission, QIP is proud to be supporting disability service providers achieve verification and certification against the NDIS Practice Standards. QIP acknowledges that navigating the NDIS can be challenging. We have designed our audit systems and processes with service providers in mind and in line with the NDIS (Approved Quality Auditors Scheme) Guidelines 2018.
Our client-focused support aims to reduce for service providers the administrative burden of compliance. Allowing them to stay focused on delivering positive outcomes for their own clients – NDIS participants, their families and carers – and strive for continuous improvements in quality and safety.
What People Are Saying
“Violence, abuse, neglect and exploitation of people with disability is unacceptable and abhorrent and it’s critically important to make this a truly national inquiry.”Prime Minister of Australia, 5th April 2019
Date: 22 Mar 2019 By: Ash Natesh
According to the AFR, SDA is predicted to be a $5 billion industry backed by the National Disability Insurance Scheme. With the introduction of the SDA funding model, the desire to construct houses for individuals with a disability is plentiful, however, the challenges accompanied with that desire have proven to be as equally extensive. The …
Date: 21 Feb 2019 By: Ash Natesh
On 8 February 2019 the Hon Paul Fletcher, Minister for Families and Social Services, announced ‘immediate reforms’ to Specialist Disability Accommodation (SDA) to improve choice and control for National Disability Insurance Scheme (NDIS) participants and boost market confidence. Original Source from Summer Foundation, download full report below: https://www.summerfoundation.org.au/resources/summary-of-changes-to-specialist-disability-accommodation-framework/ These changes are across the following SDA …
Date: 5 Nov 2018 By: Ash Natesh
Disability groups are seeking clarity from the government around future funding for the NDIS schemes. National Disability Services CEO Chris Tanti said the sector needed more assurance about funding so it could plan for the growth needed for providers and participants under the scheme. “It’s not fair to people with disability, their families, carers and …
Date: 28 Oct 2018 By: Ash Natesh
Since the introduction of NDIS since 2016, disability service providers struggle with cash flow & transitional business models from block-funding for standardised services to participant led-care. To survive in the NDIS space there needs to be a restructuring in strategy around the role of a CFO in the business. Current conditions in the NDIS pricing …