Delivering high quality care & responding to the Royal Commission
Conference Date
17th & 18th June 2020
Location
Live Stream
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Overview

Prepare your organisation for a new era of quality



Over a three month period in 2019, the NDIS Quality & Safeguards Commission received over 1000 reports of abuse and neglect, with a large number of these reports being concerned with the unauthorised use of restraint.

The disability services sector remains under a great deal of scrutiny in 2020, with the ongoing Royal Commission and as the rollout of the new NDIS Quality & Safeguarding Standards continues. Even providers who have been audited against the new standards face the challenges of increased reporting requirements, increased expectations of quality service delivery and the ongoing balancing act of duty of care and dignity of risk.

Learn how to prepare to participate in the Royal Commission and drive continuous quality improvement in your organisation at the 2nd Annual Quality & Safety in the NDIS conference. Network with senior leaders from across the sector, and hear insights from industry leaders, advocates and unique case studies to better deliver high quality services.

What you’ll take away by attending
  • Insights on how to demonstrate compliance and embed processes for new reporting requirements
  • Practical advice on how to balance dignity of risk and duty of care
  • Strategies and tools to measure and evaluate quality of life for participants
  • Lessons learned from previous Royal Commissions, including case studies from The Salvation Army and Scouts NSW
  • Frameworks to engage and upskill staff to ensure they deliver high quality care
  • An understanding of how to effectively manage the ongoing risks and challenges of COVID-19 as an NDIS provider

Who will attend?
CEOs, COOs, and other Senior Executives from NDIS service providers with responsibilities for:
  • Quality
  • Assurance
  • Service
  • Compliance
  • Risk
  • Operations


Attend to learn how to

  • Embed reporting & compliance to deliver high quality care
  • Measure & improve quality of life outcomes for clients
  • Prepare responses to the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with a Disability
  • Transform organisational culture & enhance staff capabilities
#QualityNDIS20  
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Key Speakers

Cheryl Barrett
Chief Executive Officer
Southern Cross Support Services
Peter Stewart
Chief Executive Officer
Paraquad SA
Mary Burke
Director, Governance Risk & Quality
Uniting NSW & ACT
Lorraine Salloum
People, Performance & Culture Executive (CHRO)
Achieve Australia

Sponsors

What People Are Saying

  • “I have always had major changes to my thought process following the attendance at Criterion Conferences. The organisers bring qualified, experienced and successful people from the industry and that helps the attendees.”

    Prithviraj Govindaraj
    MS Society of SA & NT Conference Attendee, Quality & Safety in the NDIS, 2019

Blog

  • Date: 24 Sep 2019  By: Criterion Content Team

    Disability service providers face a unique set of challenges in engaging and retaining a quality workforce. While the sector struggles to keep pace with a rapidly growing market and competes with the aged care sector for talent, providers need to be particularly conscious of both acquiring the right talent and engaging their existing workforce. Here …

  • Date: 22 Mar 2019  By: Ash Natesh

    According to the AFR, SDA is predicted to be a $5 billion industry backed by the National Disability Insurance Scheme. With the introduction of the SDA funding model, the desire to construct houses for individuals with a disability is plentiful, however, the challenges accompanied with that desire have proven to be as equally extensive. The …

  • Date: 21 Feb 2019  By: Ash Natesh

    On 8 February 2019 the Hon Paul Fletcher, Minister for Families and Social Services, announced ‘immediate reforms’ to Specialist Disability Accommodation (SDA) to improve choice and control for National Disability Insurance Scheme (NDIS) participants and boost market confidence. Original Source from Summer Foundation, download full report below: https://www.summerfoundation.org.au/resources/summary-of-changes-to-specialist-disability-accommodation-framework/ These changes are across the following SDA …

  • Date: 5 Nov 2018  By: Ash Natesh

    Disability groups are seeking clarity from the government around future funding for the NDIS schemes. National Disability Services CEO Chris Tanti said the sector needed more assurance about funding so it could plan for the growth needed for providers and participants under the scheme. “It’s not fair to people with disability, their families, carers and …

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