Delivering therapeutic, collaborative & evidence-based models of care
Conference Date
25th & 26th February 2020
CQ Functions Melbourne
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Improving access | Delivering timely and effective care

“…our health system is failing to meet the needs of a large number of people who seek help from EDs for serious mental and behavioural conditions.” ACEM Report: The Long Wait (2018)

Across Australia, patients with acute mental and behavioural conditions continue to experience disproportionately high wait times in hospital emergency departments. Systemic failures, including a lack of funding for community mental health, have meant that EDs continue to be the front door for consumers to access mental health services. This is putting increased pressure on hospitals to meet the needs of patients in times of crisis.

The Mental Health Access & Quality in Emergency Departments conference will bring together key stakeholders from emergency, mental health, community health and consumers to share approaches to support patient access to care at the right place and at the right time. Discuss, learn and workshop strategies to enhance timely access for mental health consumers and appropriate pathways to care.

Speakers will discuss & unpack

  • Effective hospital avoidance models and services
  • Innovations in child and adolescent mental health services
  • Suicide, risk assessment and management best practice
  • Managing AOD and behavioural presentations in the ED
  • Collaborative models of care between ED and Mental Health
  • How to develop and integrate a peer workforce

Who will attend?

Hospital and Local Health District representatives with job titles of:

  • Director of Emergency
  • Director of Nursing
  • Emergency Physician/Consultant/ Staff Specialist
  • Emergency Psychiatry /Mental Health
  • Nurse Unit Manager
  • Clinical Nurse Consultant/Specialist
  • Patient Flow & Nurse Navigator
  • Mental Health liaison

Primary Health Networks with responsibilities for:

  • Mental Health
  • Commissioning/ Service Design


Attend to learn:

  • Learn from 6 effective models of care, including new pilot & trial programs
  • Improve access to timely & quality care for acute mental health & behavioural presentations
  • Hear updates on the rollout of the Crisis Hubs & Royal Commission into Victoria’s Mental Health System interim report
  • Gain insights into solutions to improve the interface between ED & mental health