Driving service excellence & strategic advancement
Conference Date
24th & 25th October 2017
Location
CQ Functions, Melbourne
Early Bird - Save $300
Book by 08/09/17
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Tel: 1300 316 882
From outside Australia please call
Tel: +61 (2) 9239 5700

Overview

ITS is the backbone of every university
Where it once sat as a service to the side, universities are now repositioning IT to be an enabler for change and to drive improvements across the core functions of university business - teaching, learning, research and community engagement. However, as students and academic staff demand more and market competition increases, the challenges of linking ever-changing business strategy with technology continue to grow.

With a focus on achieving operational excellence during successive transformations, the ITS in Tertiary Education conference will showcase leading case-studies and strategies to deliver world-class university ITS in a global service environment.

This program has been developed in collaboration with our advisory panel:
  • Nicole Black, Associate Director, Service Management, Australian National University
  • Joanne Schaffoener, Associate Director, IT Services, University of Auckland
  • Rochelle Pilon, Director IT Service Delivery, Curtin University
  • Bronwyn Fletcher, Executive Director, Systems Thinking
Key focus areas:
  • Aligning IT service models with university business strategies
  • Strengthening engagement & relationship management
  • Driving innovation in teaching, learning, research & professional services
  • Optimising customer service & experience
  • Leading cultural change across your team & the organisation
  • Leveraging partnerships within & beyond the university sector
Who will attend?
DVCs, C-Level, Directors, Managers & Advisors from tertiary level institutions with responsibility for:
  • IT Service Management
  • IT Governance & Security
  • Client Services
  • Service Desk/Centre
  • IT Infrastructure
  • IT Faculties
  • Teaching & Learning Support
  • Research Support

Attend to learn:

  • Align IT service models with university business strategies
  • Strengthen engagement & relationship management
  • Drive innovation in teaching, learning, research & professional services
  • Lead cultural change across your team & the organisation
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Key Speakers

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Trevor Woods
Chief Information Officer
Monash University
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Patrick Ramsden
Chief Technology Officer
Swinburne University
Sarah Chaloner
Sarah Chaloner
Head of Information & Communication Technology
UTS:Insearch
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Richard Addiscott
Director IT Planning, Governance & Security
Curtin University

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