Towards service excellence & ITS competitive advantage
Conference Date
18th & 19th September 2019
Sofitel Melbourne on Collins
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Aligning systems, strategies & people

University IT departments are no longer expected to be purely a support function that are reactive to problems. To remain competitive in a global marketplace, universities are looking to maximise the skills of their IT teams to deliver better IT services, whilst also repositioning IT as a driver of change across all functions of the university.

The University IT Service Strategy & Challenges Conference will unpack the challenges associated with delivering an effective IT service strategy, by showcasing universities that have transformed IT departments from a simply a function to an essential department in achieving organisational objectives.

Benefits of attending

  • Understand the key to successful digital transformation
  • Translate IT service management strategy into operational success
  • Proactively manage information security and cyber risk
  • Drive technology-led innovation
  • Lead cultural change across your team and the organisation
  • Develop a robust knowledge management strategy

Who will attend?

Tertiary level institutions with the following roles and responsibilities:

  • Chief Information Officer
  • Chief Technology Officer
  • Chief Digital Officer
  • Director of ITS
  • Director of Client Services
  • Director of Service Delivery

Attend to learn:

  • Implement effective culture & change management strategies
  • Align IT service models with University strategic directions
  • Drive customer service excellence for business success