Towards service excellence & ITS competitive advantage
Conference Date
18th & 19th September 2019
Sofitel Melbourne on Collins
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Aligning systems, strategies & people
University IT departments are no longer expected to be purely a support function that are reactive to problems. To remain competitive in a global marketplace, universities are looking to maximise the skills of their IT teams to deliver better IT services, whilst also repositioning IT as a driver of change across all functions of the university.

The University IT Service Strategy & Challenges Conference will unpack the challenges associated with delivering an effective IT service strategy, by showcasing universities that have transformed IT departments from a simply a function to an essential department in achieving organisational objectives.

Benefits of attending

  • Understand the key to successful digital transformation
  • Translate IT service management strategy into operational success
  • Proactively manage information security and cyber risk
  • Drive technology-led innovation
  • Lead cultural change across your team and the organisation
  • Develop a robust knowledge management strategy
Who will attend?

Tertiary level institutions with the following roles and responsibilities:

  • Chief Information Officer
  • Chief Technology Officer
  • Chief Digital Officer
  • Director of ITS
  • Director of Client Services
  • Director of Service Delivery

Attend to learn:

  • Implement effective culture & change management strategies
  • Align IT service models with University strategic directions
  • Drive customer service excellence for business success
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Key Speakers

Anthony Molinia
Chief Information Officer
University of Newcastle
Tony Aramze
Chief Information Security Officer
RMIT University
Suthagar Seevaratnam
Chief Information Security Officer
Australian National University
Teresa Finlayson
Interim Chief Information Officer
Monash University


What People Are Saying

  • The Conference provided me with great opportunities to network with my colleagues from other universities and to gain insights into some new technologies that we could consider in the future

    Brian Roberson
    Director, Infrastructure and Client Services, Charles Sturt University
  • Very professional and smooth flowing. Diverse with round table discussions, presentations, topic based breakout talks and meet and greet segments.

    Brett Shackleton
    Senior Technology Support Officer CQ University Rockhampton North
  • This conference was a great opportunity to network and to get to know people from the industry, apart from getting a good perspective on the challenges faced in transforming the face of IT in the higher education sector. An eye opener into how IT is an enabler, and needs to have a seat on the table.

    Sandeep Sekhar
    Business Partner, Information and Digital Services, Flinders University


  • Date: 9 Nov 2018  By: Ash Natesh

    Criterion Conference’s 5th University IT Service Strategy & Challenges conference ran in Melbourne over the 24th & 25th October. Five years into the series, the 2018 event brought together some familiar faces –  and welcomed some fresh ones too. One of the most consistent themes throughout the course of the 2 days was the importance …

  • Date: 1 Aug 2018  By: Patricia McMillan

    If you’re leading a digital transformation program or any kind of change, you know that one of the first things you need to do is gain support for the idea. You need to get a critical mass of key people to recognise that there’s a need to do things differently.  John Kotter, author of Leading Change, …

  • Date: 14 Jun 2018  By: Criterion Content Team

    Improving the service quality across IT in universities is both a massive priority and infinitely easier said than done. There is no doubt that the industry features some truly brilliant people, working on some exceedingly clever and innovative projects. At the same time, however, the Michelin Man would be sweating in his sleep at the …

  • Date: 14 Jun 2018  By: Criterion Content Team

    One leg of our service desk triumvirate is Luke Shaw – Team Leader of the Information Technology Service Desk at the University of Newcastle. Aside from being a really nice guy, we’ve invited Luke along to discuss some of the initiatives that Newcastle have in place and how they’ve overcome specific challenges around the training …

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