University IT Service Strategy & Challenges

Overview

Aligning systems, strategies & people

University IT departments are no longer expected to be purely a support function that are reactive to problems. To remain competitive in a global marketplace, universities are looking to maximise the skills of their IT teams to deliver better IT services, whilst also repositioning IT as a driver of change across all functions of the university.

The University IT Service Strategy & Challenges Conference will unpack the challenges associated with delivering an effective IT service strategy, by showcasing universities that have transformed IT departments from a simply a function to an essential department in achieving organisational objectives.

Benefits of attending

Understand the key to successful digital transformation
Translate IT service management strategy into operational success
Proactively manage information security and cyber risk
Drive technology-led innovation
Lead cultural change across your team and the organisation
Develop a robust knowledge management strategy

Who will attend?

Tertiary level institutions with the following roles and responsibilities:

Chief Information Officer
Chief Technology Officer
Chief Digital Officer
Director of ITS
Director of Client Services
Director of Service Delivery

Attend to learn:

Implement effective culture & change management strategies
Align IT service models with University strategic directions
Drive customer service excellence for business success

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Workshop A

Thursday 19th September 2019 4:45pm - 7:45pm

How to restructure your ITSM model to improve service delivery

* PLEASE NOTE: Workshop Venue will be at Quest Docklands 750 Bourke Street, Docklands. Just a few hundred meters walk from the conference venue. The workshop Flinders University has recently undergone significant organisational change with restructures affecting both Colleges and the Professional Services. In a…

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Workshop Leaders

Feisar Joya

Associate Director, Client Services

Flinders University

Feisar is a Senior Executive with a Master of Business Administration MBA, Certified ITIL Expert (Information Technology Infrastructure Library) and with 20 years’ track record of leading teams to deliver on contractual requirements, exceeding customer expectations and ensuring the on-time…

Adam Dray

Change Management Lead

Flinders University

Adam is a senior Change Management professional with experience of managing organisational business change and digital transformation in a variety of sectors. He specialises in supporting people through service oriented organisational change and complex technology enabled business changes. As Change…

Book early for the best rates & take advantage of group discounts

To register a group, please call 1300 316 882 and we'll coordinate your registration

Agenda Highlights

Day 1

Day 2

Full Agenda

Key Speakers

Anthony Molinia

Chief Information Officer

University of Newcastle

Tony Aramze

Chief Information Security Officer

RMIT University

David Reeve

Chief Information Officer

Macquarie University

Teresa Finalyson

Deputy Chief Information Officer

Monash University

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What People Are Saying

The Conference provided me with great opportunities to network with my colleagues from other universities and to gain insights into some new technologies that we could consider in the future

Brian Roberson

Director, Infrastructure and Client Services, Charles Sturt University
Very professional and smooth flowing. Diverse with round table discussions, presentations, topic based breakout talks and meet and greet segments.

Brett Shackleton

Senior Technology Support Officer CQ University Rockhampton North
This conference was a great opportunity to network and to get to know people from the industry, apart from getting a good perspective on the challenges faced in transforming the face of IT in the higher education sector. An eye opener into how IT is an enabler, and needs to have a seat on the table.

Sandeep Sekhar

Business Partner, Information and Digital Services, Flinders University

Blog

ITS in Tertiary Education 2018 Takeaways

Date: 9 Nov 2018 By: Ash Natesh

Criterion Conference’s 5th University IT Service Strategy & Challenges conference ran in Melbourne over the 24th & 25th October. Five years into the series, the 2018 event brought together some familiar faces – and welcomed some fresh ones too. One of the most consistent themes throughout the course of the 2 days was the importance …

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What’s your call to adventure?

Date: 1 Aug 2018 By: Patricia McMillan

If you’re leading a digital transformation program or any kind of change, you know that one of the first things you need to do is gain support for the idea. You need to get a critical mass of key people to recognise that there’s a need to do things differently. John Kotter, author of Leading Change, …

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Looking outside the sector to improve service quality across IT in universities

Date: 14 Jun 2018 By: Criterion Content Team

Improving the service quality across IT in universities is both a massive priority and infinitely easier said than done. There is no doubt that the industry features some truly brilliant people, working on some exceedingly clever and innovative projects. At the same time, however, the Michelin Man would be sweating in his sleep at the …

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Introducing Luke Shaw, Team Leader of Information Technology Service Desk, University of Newcastle

Date: 14 Jun 2018 By: Criterion Content Team

One leg of our service desk triumvirate is Luke Shaw – Team Leader of the Information Technology Service Desk at the University of Newcastle. Aside from being a really nice guy, we’ve invited Luke along to discuss some of the initiatives that Newcastle have in place and how they’ve overcome specific challenges around the training …

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