5th Annual
Aligning systems, strategies & people
Conference Date
24th & 25th October 2018
Rydges on Swanston, Melbourne
Early Bird - Save $150
Book by 28/09/18


Towards service excellence & ITS competitive advantage
Utilising technology to achieve the strategic and operational goals of the university is both an ongoing and continually evolving process. Effectively integrating and delivering coordinated and customer centric IT services is critical to institutional competitive advantage in the long term.

The 5th Annual University IT Service Strategy & Challenges conference will address the need to bring together examples of best practice from Australasia, internationally and out of sector to share knowledge, networking and practical strategies for success.

Hear insights on key issues including: 
  • How to align service models with business strategy
  • Practical strategies to achieve service quality excellence
  • Enhancing soft skills & understanding your customer
  • Proactively managing information security & risk
Who will attend? 
DVCs, C-level, Directors, Managers from tertiary education with responsibility for:
  • IT service
  • Service delivery
  • Client services/support
  • Service desk
  • Technology service performance
  • eLearning systems
  • Relationship management
  • Knowledge management

Attend to learn:

  • Align service models with business strategy
  • Achieve service quality excellence
  • Enhance soft skills & understanding your customer
  • Proactively manage information security & risk
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Key Speakers

Tony Maughan
New Ways of Working Transformation Lead
ANZ Bank
Jeff Murray
Chief Information Officer
University of Tasmania
Brian Roberson
Director, Infrastructure & Client Services
Charles Sturt University
Hayley Grey
Customer Experience Manager
Deakin University


What People Are Saying

  • “A rare opportunity to network with genuine peers who are willing to share their stories, warts and all!”

    Rod Walker
    Flinders University & Attendee at ITS in Higher Education Conference 2017


  • Date: 14 Jun 2018  By: Criterion Content Team

    Improving the service quality across IT in universities is both a massive priority and infinitely easier said than done. There is no doubt that the industry features some truly brilliant people, working on some exceedingly clever and innovative projects. At the same time, however, the Michelin Man would be sweating in his sleep at the …

  • Date: 14 Jun 2018  By: Criterion Content Team

    One leg of our service desk triumvirate is Luke Shaw – Team Leader of the Information Technology Service Desk at the University of Newcastle. Aside from being a really nice guy, we’ve invited Luke along to discuss some of the initiatives that Newcastle have in place and how they’ve overcome specific challenges around the training …

  • Date: 6 Jun 2018  By: Criterion Content Team

    Every university has the occasional campfire worthy horror tale of service requests gone wrong. One of the delegates of our previous ITS in Tertiary Education conference shared the story the other day of a frustrating issue that had come to a head the previous week.“An academic service request came through with a relatively complicated software …

  • Date: 6 Jun 2018  By: Criterion Content Team

    At the 2017 ITS in Tertiary Education conference – Russell Murphy Transformation and Deployment Manager from ServiceNSW came along and shared with the delegates the ups downs and sideways of the transition toward an omnichannel contact centre at Service NSW. Some of the key points included: Prioritising the right channels for your organisation and your customer …

Endorsers & Media Partners