Overview
The 7th University IT Service Strategy & Challenges conference is here to help you excel in this rapidly changing IT service delivery and support world, by enabling you to uncover the future challenges and opportunities facing your organisation. Disrupt how you think about ITSM, make change BAU and position IT as a driver of change to deliver service quality excellence.
Benefits of attending
- Understand disruptive technologies & the impact to ITSM
- Embed continual service improvement as the day to day to prevent change fatigue
- Learn how to develop & maintain effective partnerships to deliver exceptional support services
- Re-think your ITSM model to improve the quality of service IT provides
- Upskill, develop & grow your team to prepare them for how roles are changing
- Improve your customers’ relationship with the service desk
Tertiary Education providers with the following roles & responsibilities:
- Chief Information Officer
- Chief Technology Officer
- Chief Digital Officer
- Information Technology Heads
- Director of ITS
- Director of Client Services
- Director of Service Delivery
Benefits of attending
- Learn how to harness evolving technology & keep pace with business change
- Re-think your ITSM model to improve service quality
- Build the skills & capability of your ITS team
- Ensure your strategy is client centred & fit for purpose
Agenda Highlights
Day 1
Key Speakers
Flinders University
Massey University, NZ
Dr Valentine has held several roles in the New Zealand education sector, including in tertiary education and corporate learning and development, ranging from chief executive officer of two industry training organisations to provision of consultancy and advice to the public and private sectors, as well as company directorships.
Most recently, Dr Valentine has consulted in the area of digital transformation in education for the Ministry of Education and for tertiary education providers. These assignments have all covered the strategy, engagement, business and change capability-building impacts of digital transformation.
She holds a Doctor of Information Technology (Queensland University of Technology, Australia), a Master of Business Administration (Henley Business School, England), and a Diploma of Business Studies (Training and Development) from Massey University.
Monash University
Sponsors
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ICT Networks -
Palisade Compliance -
Freshworks -
Simplus -
TOPdesk -
Cherwell -
Maser -
LenovoLenovo is a Fortune Global 500 company, with 57,000 employees and operating in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that create a more inclusive, trustworthy and sustainable digital society. By designing, engineering and building the world’s most complete portfolio of smart devices and infrastructure, we are also leading an Intelligent Transformation – to create better experiences and opportunities for millions of customers around the world. For more information, visit thinkfwd.com.au.
Lenovo is a Fortune Global 500 company, with 57,000 employees and operating in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that create a more inclusive, trustworthy and sustainable digital society. By designing, engineering and building the world’s most complete portfolio of smart devices and infrastructure, we are also leading an Intelligent Transformation – to create better experiences and opportunities for millions of customers around the world. For more information, visit thinkfwd.com.au.
What People Are Saying
Blog
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Date: 18 Jul 2019 By: Criterion Content Team
Universities are facing increasing pressure with growing student numbers, undertaking digital transformation and protecting sensitive information. An attack on a major Australian university last month compromised the details of approximately 200,000 people. The unauthorised access dates back 19 years but was only detected in June this year. The Vice-Chancellor said there was unauthorised access to significant …
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Date: 9 Nov 2018 By: Ash Natesh
Criterion Conference’s 5th University IT Service Strategy & Challenges conference ran in Melbourne over the 24th & 25th October. Five years into the series, the 2018 event brought together some familiar faces – and welcomed some fresh ones too. One of the most consistent themes throughout the course of the 2 days was the importance …
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Date: 1 Aug 2018 By: Patricia McMillan
If you’re leading a digital transformation program or any kind of change, you know that one of the first things you need to do is gain support for the idea. You need to get a critical mass of key people to recognise that there’s a need to do things differently. John Kotter, author of Leading Change, …
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Date: 14 Jun 2018 By: Criterion Content Team
Improving the service quality across IT in universities is both a massive priority and infinitely easier said than done. There is no doubt that the industry features some truly brilliant people, working on some exceedingly clever and innovative projects. At the same time, however, the Michelin Man would be sweating in his sleep at the …
Endorsers & Media Partners
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Regional Universities NetworkThe Regional Universities Network (RUN) is a network of seven universities with headquarters in regional Australia and a shared commitment to playing a transformative role in their regions.
Through their educational and research contributions to regional economic, social, cultural and environmental development, the RUN member universities play an important and distinctive role in advancing Australia’s national prosperity, productivity and identity.
The Network was established in October 2011. The foundation members are CQUniversity, Southern Cross University, Federation University Australia, University of New England, University of Southern Queensland and University of the Sunshine Coast. Charles Sturt University joined the Network on 29 May 2019.