5th Annual
Aligning systems, strategies & people
Conference Date
24th & 25th October 2018
Rydges on Swanston, Melbourne
Early Bird - Save $650
Book by 27/04/18


Towards service excellence & ITS competitive advantage
Utilising technology to achieve the strategic and operational goals of the university is both an ongoing and continually evolving process. Effectively integrating and delivering coordinated and customer centric IT services is critical to institutional competitive advantage in the long term.

The 5th Annual University IT Service Strategy & Challenges conference will address the need to bring together examples of best practice from Australasia, internationally and out of sector to share knowledge, networking and practical strategies for success.

Hear insights on key issues including: 
  • How to align service models with business strategy
  • Practical strategies to achieve service quality excellence
  • Enhancing soft skills & understanding your customer
  • Proactively managing information security & risk
Who will attend?  DVCs, C-level, Directors, Managers from tertiary education with responsibility for:
  • IT service
  • Service delivery
  • Client services/support
  • Service desk
  • Technology service performance
  • eLearning systems
  • Relationship management
  • Knowledge management

Choose your super early bird offer:
1. Buy multiple tickets: Save 50% on all additional tickets after the first


2. Buy 1 ticket: Choose to attend Workshop A or B at no additional cost*

* You must contact the customer service team at 02 9239 5701 or customercare@criterionconferences.com to secure the complimentary workshop attendance offer. Team discounts do not apply to this offer.

Attend to learn:

  • Align service models with business strategy
  • Achieve service quality excellence
  • Enhance soft skills & understanding your customer
  • Proactively manage information security & risk
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Key Speakers

Chris Bridge
Director IT Services
Queensland University of Technology
Tony Maughan
New Ways of Working Transformation Lead
ANZ Bank
Kris O’Brien
Divisional Director Academic Computing & Information Services
National Institute of Education
Jeff Murray
Chief Information Officer
University of Tasmania


What People Are Saying

  • “A rare opportunity to network with genuine peers who are willing to share their stories, warts and all!”

    Rod Walker
    Flinders University & Attendee at ITS in Higher Education Conference 2017


  • Date: 19 Apr 2018  By: Drew McCoy

    Understanding your customer is one of the key drivers at this years University IT Service Strategy & Challenges conference. Let’s unpack what that means, and how we intend to address it! Experience. Be it of the customer, user or student variety. They’re more than just buzzwords, they reflect a core focus of higher education institutions …

  • Date: 7 Feb 2018  By: Drew McCoy

    Higher education has seen success following its digital transformation, with students, staff and employees being able to access organisational services from wherever they are using browser-based tools Bring Your Own Device (BYOD) offers employees and corporations countless benefits from increased efficiency to controlled costs on provisioning a mobile workforce and student body. However the complexity …

  • Date: 7 Feb 2018  By: Lisa Nguyen

    Each year, CAUDIT members participate in an annual survey to determine the most important IT topics in higher education and research across Australia and New Zealand. Recently, CAUDIT released their 2017 report, which identifies and ranks these areas of interest according to their significance. The CAUDIT Top Ten was devised to help shape the strategies …

  • Date: 1 Feb 2018  By: Fiona Campbell

    3 trillion dollars in IT investments predicted for 2018 Global IT spending is projected to total over $3.7 trillion USD this year, an increase of 4.5% from 2017, according to a recent forecast by Gartner Inc.  New technologies are driving the increase in investment including major spending expected on artificial intelligence (AI), blockchain, Internet of …

Endorsers & Media Partners