Criterion Conferences
University IT Service Strategy & Challenges
Towards service excellence & ITS competitive advantage
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Conference Date
18th & 19th September 2019
Location
Sofitel Melbourne on Collins
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Overview

Aligning systems, strategies & people
University IT departments are no longer expected to be purely a support function that are reactive to problems. To remain competitive in a global marketplace, universities are looking to maximise the skills of their IT teams to deliver better IT services, whilst also repositioning IT as a driver of change across all functions of the university.

The University IT Service Strategy & Challenges Conference will unpack the challenges associated with delivering an effective IT service strategy, by showcasing universities that have transformed IT departments from a simply a function to an essential department in achieving organisational objectives.

Benefits of attending

  • Understand the key to successful digital transformation
  • Translate IT service management strategy into operational success
  • Proactively manage information security and cyber risk
  • Drive technology-led innovation
  • Lead cultural change across your team and the organisation
  • Develop a robust knowledge management strategy
Who will attend?

Tertiary level institutions with the following roles and responsibilities:

  • Chief Information Officer
  • Chief Technology Officer
  • Chief Digital Officer
  • Director of ITS
  • Director of Client Services
  • Director of Service Delivery

Attend to learn:

  • Implement effective culture & change management strategies
  • Align IT service models with University strategic directions
  • Drive customer service excellence for business success
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Agenda Highlights

Day 1

Day 2

Full Agenda

Key Speakers

Anthony Molinia
Chief Information Officer
University of Newcastle
Anthony Molinia
Chief Information Officer,
University of Newcastle

Anthony Molinia was appointed to the position of Chief Information Officer (CIO) at the University of Newcastle (UON) in October 2016, having previously served in a consultancy capacity for four years in his role as a Director and Principal of Strategic Development & Design (SDND).

Anthony brings over twenty years of global experience in Information Technology and Business Management, predominantly in the Financial Services sector, with deep practical experience in Australian, UK, Switzerland and US markets. Prior to joining the UON, Anthony held a broad range of senior leadership roles including Head of Business delivery at AMP Financial Services, Senior Program Manager at BNP Paribas Securities Services and Senior Vice President in Information Technology at Credit Suisse.

Through his expertise in leadership, execution strategies and bias to action, Anthony is accountable for driving the transformational and digital agendas across the Academic, Research and Professional functions at the University. As the leader of the Digital & IT Strategy, Anthony’s passion for collaboration, instilling a positive work culture, commercial aptitude and value-add innovation is a key enabler and contributor to the UON’s Organisational goals.

Tony Aramze
Chief Information Security Officer
RMIT University
Tony Aramze
Chief Information Security Officer,
RMIT University

As a senior Information Security professional, Tony has worked extensively around the world supporting Tier 1 organisations with their strategic and tactical IT solutions.

In-depth experience across Management Consulting Practice, Financial, Higher-Education and Telecommunications industries. Accountable for 150+ resources spread across Australia, India, Singapore and HK. Including multi-million dollars operating budgets.

Tony’s international experience includes Japan, Singapore, South Korea, Hong Kong, UK, USA, India, Indonesia, Vietnam and NZ.

Suthagar Seevaratnam
Chief Information Security Officer
Australian National University
Suthagar Seevaratnam
Chief Information Security Officer,
Australian National University

Suthagar Seevaratnam is the inaugural Chief Information Security Officer for the Australian National University. He was appointed to this role, upon the recommendation of the Australian Cybersecurity Centre, in October 2018 following the first breach of the University’s network. Since that time he has been accountable for developing the ANU’s information security strategy and led the team which detected and disclosed the second breach reported in June 2019. Suthagar is also the strategic security advisor to the ANU Cyber Institute – a new initiative designed to build a world class cyber masters program and research hub. Prior to joining ANU, Suthagar was the General Manager of IT Operations and Chief Information Security Officer for the Australian Bureau of Meteorology. His appointment to the Bureau came at a time of extensive cybersecurity uplift in the wake of the organisation’s breach in 2016. In this role he was responsible for the development and guidance of the Bureau’s strategic cybersecurity direction. Suthagar was also the Head of Cryptology for the Australian Signals Directorate where he was responsible for Australia’s intelligence and cybersecurity cryptologic mission. During this time he initiated the ASD joint facility on ANU’s campus – the first such open academic facility in the history of the ASD and is a key investment in helping to greater Australian STEM capability. Suthagar holds a Bachelor of Economics and Master of Commerce both from the University of Sydney. He is married with one child.

Teresa Finlayson
Interim Chief Information Officer
Monash University
Teresa Finlayson
Interim Chief Information Officer,
Monash University

Teresa Finlayson is the Deputy Chief Information Officer at Monash University, with oversight of a large division that delivers strategic projects across the institution, while embedding contemporary project and business change methodologies.

She is an experienced change management practitioner with over 14 years’ experience in advising, executing and managing the alignment of strategic goals to the culture and values of large, complex organisations. She has been named as one of the finalists at the 2019 Telstra Business Women’s Awards in Victoria for Public Sector and Academia.

Teresa’s approach to change management is by ‘working differently and working together’. She facilitates business transformation through practical application and coordinated action. Teresa empowers business leaders to translate objectives to action.

After completing her undergraduate degree in Applied Computing, Teresa moved into change management with the global professional services consulting firm, KPMG before finding her home at Monash University. As a key member of the CIO Portfolio, Teresa is responsible for driving significant strategic ICT reform agenda to deliver new ways of working across the University.

When not online, Teresa enjoys reading – for both professional development and relaxation – and spending time with her husband and two daughters.

LinkedIn: https://www.linkedin.com/in/teresafinlayson/
Twitter: @FinlaysonTeresa

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What People Are Saying

  • The Conference provided me with great opportunities to network with my colleagues from other universities and to gain insights into some new technologies that we could consider in the future

    Brian Roberson
    Director, Infrastructure and Client Services, Charles Sturt University

  • Very professional and smooth flowing. Diverse with round table discussions, presentations, topic based breakout talks and meet and greet segments.

    Brett Shackleton
    Senior Technology Support Officer CQ University Rockhampton North

  • This conference was a great opportunity to network and to get to know people from the industry, apart from getting a good perspective on the challenges faced in transforming the face of IT in the higher education sector. An eye opener into how IT is an enabler, and needs to have a seat on the table.

    Sandeep Sekhar
    Business Partner, Information and Digital Services, Flinders University

Blog

  • ITS in Tertiary Education 2018 Takeaways
    Date: 9 Nov 2018  By: Ash Natesh

    Criterion Conference’s 5th University IT Service Strategy & Challenges conference ran in Melbourne over the 24th & 25th October. Five years into the series, the 2018 event brought together some familiar faces –  and welcomed some fresh ones too. One of the most consistent themes throughout the course of the 2 days was the importance …

    Read more
  • What’s your call to adventure?
    Date: 1 Aug 2018  By: Patricia McMillan

    If you’re leading a digital transformation program or any kind of change, you know that one of the first things you need to do is gain support for the idea. You need to get a critical mass of key people to recognise that there’s a need to do things differently.  John Kotter, author of Leading Change, …

    Read more
  • Looking outside the sector to improve service quality across IT in universities
    Date: 14 Jun 2018  By: Criterion Content Team

    Improving the service quality across IT in universities is both a massive priority and infinitely easier said than done. There is no doubt that the industry features some truly brilliant people, working on some exceedingly clever and innovative projects. At the same time, however, the Michelin Man would be sweating in his sleep at the …

    Read more
  • Introducing Luke Shaw, Team Leader of Information Technology Service Desk, University of Newcastle
    Date: 14 Jun 2018  By: Criterion Content Team

    One leg of our service desk triumvirate is Luke Shaw – Team Leader of the Information Technology Service Desk at the University of Newcastle. Aside from being a really nice guy, we’ve invited Luke along to discuss some of the initiatives that Newcastle have in place and how they’ve overcome specific challenges around the training …

    Read more
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