Conference Date
18th & 19th September 2019
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We are delighted to announce that we will be bringing our 6th Annual University IT Service Strategy & Challenges conference back for 2019!
With teaching, learning, research and student experience offering the core opportunities for leadership and innovation, attention has turned to the role ITS will play in supporting future strategies on Universities across Australia. Effectively integrating and delivering coordinated and customer-centric IT services are critical to institutional competitive advantage in the long term.

The 6th Annual University IT Service Strategy & Challenges conference taking place on 18th & 19th of September 2019 will once again bring together thought leaders and practitioners to share knowledge and actions, to manage and succeed in this pressured environment.

Keep an eye on the website as we will be announcing our 2019 keynote speakers soon!

Agenda Highlights

Day 1

Day 2



  • Date: 14 Jun 2018  By: Criterion Content Team

    Improving the service quality across IT in universities is both a massive priority and infinitely easier said than done. There is no doubt that the industry features some truly brilliant people, working on some exceedingly clever and innovative projects. At the same time, however, the Michelin Man would be sweating in his sleep at the …

  • Date: 14 Jun 2018  By: Criterion Content Team

    One leg of our service desk triumvirate is Luke Shaw – Team Leader of the Information Technology Service Desk at the University of Newcastle. Aside from being a really nice guy, we’ve invited Luke along to discuss some of the initiatives that Newcastle have in place and how they’ve overcome specific challenges around the training …

  • Date: 6 Jun 2018  By: Criterion Content Team

    Every university has the occasional campfire worthy horror tale of service requests gone wrong. One of the delegates of our previous ITS in Tertiary Education conference shared the story the other day of a frustrating issue that had come to a head the previous week.“An academic service request came through with a relatively complicated software …

  • Date: 6 Jun 2018  By: Criterion Content Team

    At the 2017 ITS in Tertiary Education conference – Russell Murphy Transformation and Deployment Manager from ServiceNSW came along and shared with the delegates the ups downs and sideways of the transition toward an omnichannel contact centre at Service NSW. Some of the key points included: Prioritising the right channels for your organisation and your customer …