Overview
The University IT Service Strategy & Challenges Conference will unpack the challenges associated with delivering an effective IT service strategy, by showcasing universities that have transformed IT departments from a simply a function to an essential department in achieving organisational objectives.
Benefits of attending
- Understand the key to successful digital transformation
- Translate IT service management strategy into operational success
- Proactively manage information security and cyber risk
- Drive technology-led innovation
- Lead cultural change across your team and the organisation
- Develop a robust knowledge management strategy
Tertiary level institutions with the following roles and responsibilities:
- Chief Information Officer
- Chief Technology Officer
- Chief Digital Officer
- Director of ITS
- Director of Client Services
- Director of Service Delivery
Attend to learn:
- Implement effective culture & change management strategies
- Align IT service models with University strategic directions
- Drive customer service excellence for business success
Agenda Highlights
Day 1
Key Speakers
University of Newcastle
Anthony Molinia was appointed to the position of Chief Information Officer (CIO) at the University of Newcastle (UON) in October 2016, having previously served in a consultancy capacity for four years in his role as a Director and Principal of Strategic Development & Design (SDND).
Anthony brings over twenty years of global experience in Information Technology and Business Management, predominantly in the Financial Services sector, with deep practical experience in Australian, UK, Switzerland and US markets. Prior to joining the UON, Anthony held a broad range of senior leadership roles including Head of Business delivery at AMP Financial Services, Senior Program Manager at BNP Paribas Securities Services and Senior Vice President in Information Technology at Credit Suisse.
Through his expertise in leadership, execution strategies and bias to action, Anthony is accountable for driving the transformational and digital agendas across the Academic, Research and Professional functions at the University. As the leader of the Digital & IT Strategy, Anthony’s passion for collaboration, instilling a positive work culture, commercial aptitude and value-add innovation is a key enabler and contributor to the UON’s Organisational goals.
RMIT University
As a senior Information Security professional, Tony has worked extensively around the world supporting Tier 1 organisations with their strategic and tactical IT solutions.
In-depth experience across Management Consulting Practice, Financial, Higher-Education and Telecommunications industries. Accountable for 150+ resources spread across Australia, India, Singapore and HK. Including multi-million dollars operating budgets.
Tony’s international experience includes Japan, Singapore, South Korea, Hong Kong, UK, USA, India, Indonesia, Vietnam and NZ.
Australian National University
Suthagar is a highly experienced senior executive. For the past 17 years he has been committed to helping organisations deliver value and improve efficiency, as a member of the Australian Public Service and as a management consultant. Specialising in organisational strategy, design and change management Suthagar combines experience and skills in ICT investment, business process improvement, solution design, enterprise architecture, financial management and capability delivery. Suthagar’s breadth of skills and experience allow him to develop innovative and sustainable solutions to complex organisational challenges.
Monash University
Teresa Finlayson is the Deputy Chief Information Officer at Monash University, with oversight of a large division that delivers strategic projects across the institution, while embedding contemporary project and business change methodologies.
She is an experienced change management practitioner with over 14 years’ experience in advising, executing and managing the alignment of strategic goals to the culture and values of large, complex organisations. She has been named as one of the finalists at the 2019 Telstra Business Women’s Awards in Victoria for Public Sector and Academia.
Teresa’s approach to change management is by ‘working differently and working together’. She facilitates business transformation through practical application and coordinated action. Teresa empowers business leaders to translate objectives to action.
After completing her undergraduate degree in Applied Computing, Teresa moved into change management with the global professional services consulting firm, KPMG before finding her home at Monash University. As a key member of the CIO Portfolio, Teresa is responsible for driving significant strategic ICT reform agenda to deliver new ways of working across the University.
When not online, Teresa enjoys reading – for both professional development and relaxation – and spending time with her husband and two daughters.
LinkedIn: https://www.linkedin.com/in/teresafinlayson/
Twitter: @Finlayso1Teresa
Sponsors
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Alcatel LucentThe goal of every educator is to establish a strong connection with students. Engage them, and students are excited to learn; immerse them and they become passionate, active learners.
The challenge for education IT leaders is clear: balance cost, access and performance, and above all else, ensure student safety.
We make everything connect by delivering technology that works, for your school, college or university. With our global reach and local focus, we deliver purpose-built networking and communications for education environments that enable secure, reliable collaboration between your faculty and students.
Why do schools and universities choose ALE education solutions?
• Easy integration: Upgrade your network and communications capabilities from legacy infrastructure quickly and easily.
• Flexible: Deploy at your own pace and maximize budget with innovative OPEX-based deployment models.
• Secure solutions: Advanced multi-layer network security from edge to core provides comprehensive BYOD and IoT services and protects highly available real-time communications systems for confidentiality.
• Future-ready: Deliver integrated, connected experiences today while preparing a pathway for tomorrow’s learning environments – experiential, the hybrid classroom, flipped and distance learning.
• Safe Campus: Awareness, response coordination and campus notification, integrating with infrastructure and building control systems to configure and trigger lockdown. -
Ruckus -
Cherwell -
Sophos -
Ex LibrisExLibris is a leading educational technology provider, supplying more than 7,000 institutions globally with tools to enhance the end-user experience. Our products include the campusM student engagement platform, which provides students personalised access to a range of academic and social information – thereby increasing engagement with the institution. The platform, which provides native mobile apps and a web portal, is easily extendable and simple to manage, with built-in analytics to provide insight into how your students are interacting with services.
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Big Switch NetworksBig Switch Networks is the Cloud-First Networking company, bringing public cloud-style networking and hybrid cloud consistency to organizations around the world. The company provides data center switching, monitoring, visibility and security solutions for on-premises enterprise clouds, public clouds and multi-cloud environments enabling companies to increase operational efficiency and business agility, while reducing costs. Big Switch has open networking go-to-market partnerships with Dell EMC and Edgecore, and strategic technology partnerships with Nutanix, VMware and Red Hat.
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TOPdeskAre you ready to take your service management to the next level? With over 700 employees spread across 10 countries, TOPdesk is one of the fastest-growing service management providers worldwide. Our mission? Helping your organisation achieve excellent service delivery. TOPdesk employees get the trust and the freedom to create innovative solutions for all your service management needs. So, what are you waiting for? Let us be your guides to service excellence.
Here’s what we can help you with:
- Enterprise Service Management software
- ITSM
- CAFM & Facilities Management
- eHRM & HR Management
- Consultancy, best practices and related service management frameworks
- Self-service & knowledge centred support
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Simplus -
TesserentAt Tesserent we are passionate about cybersecurity! Tesserent is an Australian listed company providing enterprise-grade, tailored, end-to-end managed cybersecurity and networking solutions across all industries, including the education sector, in Australia and the Asia Pacific. Robust security requires smart solutions at each layer of your network. Tesserent offers world-class managed security at your network perimeter, internal behavioural monitoring and end-point device protection. Our clients have peace of mind knowing that the Tesserent 24/7 Security-as-a-Service offerings are protecting their networks and critical data.
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equigroup -
DatacomWe help organisations and communities connect people through technology. We design, build and run IT systems and process for business.
At Datacom, we know that cleverly applied information technology makes a demonstrable difference to our clients’ businesses. Private and public sector clients across New Zealand and Australia and from the USA to Asia choose to partner with us because our service breadth and depth is world-class, our rock-solid infrastructure, and our local knowledge truly insightful. Our expertise comes from more than 6,000 staff, working in 30 different offices in New Zealand, Australia, Malaysia, The Philippines, Vietnam the US and the UK.
We offer a broad portfolio of solutions to meet the wide demands of our customers and we provide integration of our different services so our customers don’t have to. Our services include: IT management, Cloud services, Data centres, Custom software development, Business process operations and Payroll solutions. We both support existing IT systems and processes and we custom-design brand new ones but why we do this is where it gets interesting.
The why for us is to apply our deep technological know-how in order to deliver a commercial return for our customers. A customer-centric focus is at the heart of who we are. We focus on business needs, ensuring we spend the right amount of time understanding specific business objectives before considering technology and we pride ourselves on being professional, flexible and easy to work with.
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LogRhythm
What People Are Saying
Blog
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Date: 9 Nov 2018 By: Ash Natesh
Criterion Conference’s 5th University IT Service Strategy & Challenges conference ran in Melbourne over the 24th & 25th October. Five years into the series, the 2018 event brought together some familiar faces – and welcomed some fresh ones too. One of the most consistent themes throughout the course of the 2 days was the importance …
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Date: 1 Aug 2018 By: Patricia McMillan
If you’re leading a digital transformation program or any kind of change, you know that one of the first things you need to do is gain support for the idea. You need to get a critical mass of key people to recognise that there’s a need to do things differently. John Kotter, author of Leading Change, …
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Date: 14 Jun 2018 By: Criterion Content Team
Improving the service quality across IT in universities is both a massive priority and infinitely easier said than done. There is no doubt that the industry features some truly brilliant people, working on some exceedingly clever and innovative projects. At the same time, however, the Michelin Man would be sweating in his sleep at the …
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Date: 14 Jun 2018 By: Criterion Content Team
One leg of our service desk triumvirate is Luke Shaw – Team Leader of the Information Technology Service Desk at the University of Newcastle. Aside from being a really nice guy, we’ve invited Luke along to discuss some of the initiatives that Newcastle have in place and how they’ve overcome specific challenges around the training …
Endorsers & Media Partners
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Campus Review -
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