Incidents of aggression and assault in Australia’s hospitals continue to affect healthcare workers on a daily basis, with many staff accepting that this is something that “just comes with the job.
In response, this conference will discuss the most timely and topical challenges facing hospital staff today. It will explore practical strategies for security personnel and clinicians to address workplace violence through an integrated approach whilst ensuring safe, quality care for all patients.
The agenda will focus on:
- Achieving a collaborative team approach across the whole hospital
- Building interagency partnerships with police & paramedics
- Implementing strategies to better manage complex & confrontational incidents
- The legal responsibilities of providing treatment & a safe work environment
- Improving prevention through risk identifi cation, design & technology
Who will attend?
Clinicians responsible for:
- Mental Health
- Drug & Alcohol
- Aged Care
- General Medicine
Security & patient services personnel responsible for:
- Security Services
- Patient Support Services
- Facilities Management
Attend to learn:
Achieve a collaborative, interdisciplinary approach across hospital & community
Implement strategies to better manage complex & confrontational incidents
Focus on prevention through improved planning, design & technology
- KEYNOTE: Leading a whole-of-hospital occupational violence prevention strategy
- Building interagency partnerships between healthcare & police
- Exploring the safety & effectiveness of sedatives in patients with acute behavioural disturbance
- Understanding the legal responsibilities of providing treatment & a safe work environment
- Putting best practices to work – a review of the IAHSS Security Industry & Design Guidelines
- Data drives decisions – evidence-based decision making to reduce occupational violence
- Security technology – simple solutions you’re not using & should be
- How paramedic experiences of aggression & violence impact interaction with ED staff
Peninsula Health, VIC
Sue Williams has over 25 years’ experience in the health care industry at senior management level in both the public and private sectors. She has held various roles including Director of Nursing at the Royal Melbourne Hospital, COO of 44 hospitals at Healthscope, Partner in the Health practise at KPMG and Divisional Manager of Health at the Spotless Group. She is currently the Chief Executive Officer of Peninsula Health which is undergoing a significant period of growth and expansion.
Sue has qualifications in Nursing, as well as a Bachelor in Business Management and a Master of Business Administration from Monash University. In 2009, she undertook the Advanced Management Program at Harvard University.
Sunshine Coast University Hospital, QLD
Anna Ballantyne is a Clinical Nurse Consultant – Occupational Violence Review / Clinical Coach specialising in emergency nursing. Anna works in the Sunshine Coast Hospital and Health Service that has five hospitals including rural, regional, a brand new tertiary hospital and 19 community facilities. Anna and her team have been responsible for developing an occupational violence framework that is tailored to each facility and clinical setting in their Hospital and Health Service. As frontline workers (Police and Health), we are all here to care for our community. Working together is essential for the safety of staff, patients, visitors and the community.
Tamworth Hospital, NSW
Chris is the Fire Safety & Security Coordinator at Tamworth Hospital and has 20 years’ experience in the security industry with 15 years specialising in health. He has previous experience in close personal protection & has also held senior casino positions in security operations & surveillance.
Chris has qualifications in Security & Risk Management, Security Guarding, Security Operations, Public Safety, Violence Prevention Management, Training & Assessment, Security in the Health Environment, Fire Safety Management & is a current professional member of the International Association for Healthcare Security & Safety.
Chris also participated & consulted on the first pilot program for TAFE NSW Health Security Officer course.
International Association for Healthcare Security & Safety
Kevin Tuohey, CHPA is the Executive Director for Research Compliance at Boston University & Boston Medical Center overseeing services focused on the management of a safe and legally compliant environment. Kevin is the President Elect of IAHSS, chaired the IAHSS Guidelines Council and participated in the development of the IAHSS Security Design Guidelines. Kevin has 36 years of experience in healthcare and higher education emergency management, facilities, real estate, safety and security; and has been involved in the development, planning, threat and risk assessment, design, construction and operations of facilities with security requirements ranging from those with open access to those with significant protective design.
SNP Security is the largest privately owned and operated Australian company. We have a rich history of protecting Australian businesses and, we are a fourth generation family owned business that has traded continually since our foundation in 1923.
With an unparalleled focus and dedication to providing quality customer service and excellence, SNP is more than just a security company.
We have highly trained specialist teams operating on-the-ground in every major city across the country. Our breadth of services enables us to cater to a wide range of businesses across multiple industry sectors including aviation, transport, critical infrastructure, banking, finance, government and more.
SNP offers cost effective security solutions to hospitals, aged care facilities and clinics along with many other medical institutions. Our tailored security solutions are designed to help provide the highest level of care and support for your patients with a comprehensive approach to physical and emotional wellbeing.
Over our 93 year history, we have developed best-practice in security, an unparalleled record for reliability and always strive for excellence, embedding that ambition in our culture through a system of continuous improvement. SNP’s manpower solution is highly respected in the market. We are renowned for our long term partnerships, based on our delivery of exceptional services to a broad range of customers nationally. Our unique culture enables us to respond locally and rapidly to market needs, without requiring an offshore board.
Sensitive and Secure
As a specialist security provider to some of Australia’s largest health networks, MSS Security knows that sensitivity and compassion are essential qualities for security officers in the healthcare environment.
To ensure the safety of patients, staff and visitors, all MSS Security officers are trained in customer service, mental health awareness and cultural diversity before they begin work on-site, including:
- identifying aggressive body language
- dealing with unpredictable behaviour
- open and inclusive communication.
More than 20 years’ experience securing health facilities around Australia, means MSS Security is skilled at designing an integrated approach for this specialist sector, including these services:
- general security
- patient minding
- concierge services
- code responses
- customer service
- asset protection
- access control.
MSS Security is a specialist security supplier for clients across Australia, from major national accounts to smaller, local contracts. Whatever their size or market sector, our clients receive a tailored service, with measured results, delivered by carefully selected, fully trained security officers, who are directly employed wherever possible.
Our 5,500+ frontline staff are backed by specialist account management and support in every state and territory, 24 hours a day.
For more information, contact: Veronica Mihovilovic, National Business Development Manager, MSS Security, 0417 765 192 or Veronica.Mihovilovic@msssecurity.com.au
Axon Public Safety Australia
Axon Public Safety Australia, a TASER International company, makes communities safer with innovative public safety technologies. Founded in 1993, TASER first transformed law enforcement with its electrical devices. Axon continues to define smarter policing which includes a growing suite of connected products and services from body cameras and digital evidence management tools to mobile apps. More than 168,000 lives have been saved from death or serious injury with TASER’s products and services. Learn more at axon.io or taser.com
What People Are Saying
“Criterion organised and delivered a great conference. It was very professional, well planned and had a wide range of expert presenters who kept the attendees engaged for the entire conference. Highly recommended.”Senior Manager Protective Security & Agency Security Advisor, ACT Health
“One of the best conferences I have attended. The conference brought together clinical and security personnel to better understand and work together to help reduce injuries to workers and provide a higher level of appropriate care to patients.”OHS Officer, St John of God Healthcare. Past attendee of Improving Hospital Security conference
Endorsers & Media Partners
Australian Healthcare and Hospitals Association
The Australian Healthcare and Hospitals Association has been the national voice for public healthcare for 70 years, maintaining its vision for an effective, innovative and sustainable health system where all Australians have equitable access to healthcare of the highest standard when and where they need it. The AHHA’s priority is to inform and influence health debate and policy development that leads to the development of a healthy Australia, supported by an effective, equitable and sustainable healthcare system which is an integrated component of the wider social context. The AHHA has always been a strong advocate a high-performing health system, undertaking research into new methods of funding, new approaches to patient care, and ensuring a focus on innovation, safety and quality. Members not only have access to a wide range of training, services and research, but the chance to inform AHHA’s advocacy for public healthcare.
The International Association for Healthcare Security and Safety (IAHSS)
The International Association for Healthcare Security and Safety (IAHSS) is the only organization solely dedicated to professionals involved in managing and directing security and safety programs in healthcare facilities. IAHSS is a professional association with more than 2,000 members who are healthcare security, law enforcement, safety and emergency management leaders. For nearly fifty years, IAHSS has educated and served members and the profession by offering exclusive resources and benefits including industry and design guidelines, local and international educational and networking opportunities, and the celebrated bi-annual Journal of Healthcare Protection Management. IAHSS has certified tens of thousands of dedicated professionals who keep healthcare facilities, patients, staff and visitors safe. IAHSS offers the Basic, Advanced and Supervisor certifications, a Safety Certificate Program, and maintains the prestigious Certified Healthcare Protection Administrator (CHPA) certification, the standard for the healthcare security leader dedicated to the professionv
Hospital + Health Suppliers Guide
The Hospital + Health Suppliers Guide is Australia’s leading niche market directory and website, matching suppliers with industry purchasers throughout Australia for the past 39 years.
Published annually since 1976, the Hospital + Health Suppliers Guide showcases over 2000 of Australia’s top health suppliers and is complimented by our e-Book and this enhanced website.