DIGITAL MASTERCLASS SERIES
Developing performance indicators to measure the impact of services on citizens

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To deliver outstanding outcomes for citizens, it is essential for government agencies to effectively measure the impact of new and existing policies and programs. To achieve this, government agencies that were once focused on measuring outputs will need to undertake a significant transformation to become outcomes focused.

This previously sold out Measuring Outcomes Based Approaches in Government Masterclass series is back in 2020, and is your opportunity to learn how to enhance outcomes for citizens by understanding what needs to be achieved, develop indicators that demonstrate progress towards outcomes, engage teams to integrate outcomes into program and policy, and produce strategies to measure progress.

Bring along your biggest challenges and roadblocks, and come prepared to develop practical performance indicators using proven methodologies that measure outcomes.

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Who should attend?


Executives, Directors, Heads, Managers, Advisors from Federal & State Departments & Agencies with responsibilities for:

  • Outcomes
  • Corporate Planning
  • Reporting
  • Programs
  • Policy & Strategy
  • Performance
  • Evaluation

Attend to learn:

  • Insights to improve operational excellence with key principles from PuMPĀ® (Performance Measurement & KPI Methodology)
  • An understanding of what is needed to measure outcomes
  • A process for designing performance measures for outcomes
  • A method for planning how to achieve desired outcomes by translating them into step by step actions