Developing performance indicators to measure the impact of services on citizens

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To deliver outstanding outcomes for citizens, it is essential for government agencies to effectively measure the impact of new and existing policies and programs. To achieve this, government agencies that were once focused on measuring outputs will need to undertake a significant transformation to become outcomes focused.

The Measuring Outcomes Based Approaches in Government Masterclass is an opportunity to learn how to enhance outcomes for citizens by understanding what needs to be achieved, develop indicators that demonstrate progress towards outcomes, engage teams to integrate outcomes into program and policy and develop strategies to measure progress.

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Who should attend?

Executives, Directors, Heads, Managers, Advisors from Federal and State Departments and Agencies with responsibilities for:

  • Outcomes
  • Corporate Planning
  • Reporting
  • Programs
  • Policy & Strategy
  • Performance
  • Evaluation

Attend to learn:

  • Insights to improve operational excellence with key principles from PuMPĀ® (Performance Measurement & KPI Methodology)
  • An understanding of what is needed to measure outcomes
  • A process for designing performance measures for outcomes
  • A method for planning how to achieve desired outcomes by translating them into step by step actions