MASTERCLASS SERIES
Developing performance indicators to measure the impact of services on citizens

Overview


To deliver outstanding outcomes for citizens, it is essential for government agencies to effectively measure the impact of new and existing policies and programs. To achieve this, government agencies that were once focused on measuring outputs will need to undertake a significant transformation to become outcomes focused.

The Measuring Outcomes Based Approaches in Government Masterclass is an opportunity to learn how to enhance outcomes for citizens by understanding what needs to be achieved, develop indicators that demonstrate progress towards outcomes, engage teams to integrate outcomes into program and policy and develop strategies to measure progress.

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Who should attend?
Executives, Directors, Heads, Managers, Advisors from Federal and State Departments and Agencies with responsibilities for:
  • Outcomes
  • Corporate Planning
  • Reporting
  • Programs
  • Policy & Strategy
  • Performance
  • Evaluation

Attend to learn:

  • Insights to improve operational excellence with key principles from PuMP® (Performance Measurement & KPI Methodology)
  • An understanding of what is needed to measure outcomes
  • A process for designing performance measures for outcomes
  • A method for planning how to achieve desired outcomes by translating them into step by step actions
  • Strategies to develop and establish meaningful indicators of success
  • Practical advice to better integrate these measures into existing programs and policy
  • Methods to demonstrate measurable progress towards outcomes
  • Tools and strategies to measure performance and set meaningful performance expectations
  • Practical tips to overcome common challenges when moving from measuring outputs to measuring outcomes
#GovOutcomes19  

Key Speakers

Mark Hocknell
Performance Management Specialist

Sponsors

Blog

  • Date: 26 Jun 2019  By: Criterion Content Team

    Effective compliance within a well-established framework of rules and regulations is pivotal to ensuring a well-functioning society. Compliance holds direct correlation with citizen trust in government, while inefficient regulation can impede productivity, investment and innovation.  Effective regulation is critical from social perspectives, including safeguarding health and safety and protecting the environment, it is also the …

  • Date: 16 Apr 2019  By: Ash Natesh

    The Department of Finance, Services and Innovation (DFSI) have announced that it is working together with the NSW government to transform how they operate and support people with the services that they need. The effective use of data across departments will be at the core of this transformation process. The DFSI have towards the end …

  • Date: 27 Mar 2019  By: Ash Natesh

    All levels of Government in Australia are looking to improve outcomes for their customers by improving service design and delivery and increase user centricity. A critical component to increasing customer centricity for improved outcomes is to integrate services. Integration helps deliver more streamlined and efficient services, improving overall customer satisfaction and restoring public trust in …

  • Date: 27 Feb 2019  By: Ash Natesh

    Marie Boland, the former Executive Director of SafeWork South Australia this week released a review of national workplace, health and safety laws. Ms Boland has recommended there should be a separate industrial manslaughter offence for workplace deaths, where there has been a gross deviation from a reasonable standard of care. Ms Boland says that the …