Bring along your biggest challenges and roadblocks, and come prepared to develop practical performance indicators using proven methodologies that measure outcomes.
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Who should attend?
Executives, Directors, Heads, Managers, Advisors from Federal & State Departments & Agencies with responsibilities for:
- Corporate Planning
- Policy & Strategy
What you will take away?
- Insights to improve operational excellence with key principles from PuMP® (Performance Measurement & KPI Methodology)
- An understanding of what is needed to measure outcomes
- A process for designing performance measures for outcomes
- A method for planning how to achieve desired outcomes by translating them into step by step actions
- Strategies to develop and establish meaningful indicators of success
- Practical advice to better integrate these measures into existing programs and policy
- Methods to demonstrate measurable progress towards outcomes
- Tools and strategies to measure performance and set meaningful performance expectations
- Practical tips to overcome common challenges when moving from measuring outputs to measuring outcomes
Mark has over 25 years of experience in corporate management, consulting and academia. Mark completed an MBA with the Queensland University of Technology and was then asked by the Graduate School of Business to develop two courses, which he delivered for eight years. At the same time, Mark continued a career in consulting, delivering more than 200 client engagements with 79 organisations. Mark has three years of sessional experience with Griffith University School of Business, where he is currently a member of the Industry Advisory Board.
Mark is accredited in the PuMP® (Performance Measurement Process Methodology) and has worked with more than 40 organisations to develop and implement performance measurement and management practices to develop a continuous improvement culture. Mark is also competent in using the Balanced Scorecard, and in designing and delivering business diagnostics to understand current performance and how to move to an improved state.
Mark has used an extensive set of planning methodologies (including, Argenti, the Cynefin Framework, Strategy and Results Mapping) to facilitate the development of organisational strategies and turn them into action through the creation of meaningful business plans. Mark’s experience covers planning work at the Board, Executive Management or operational management levels. These skills are backed up by a practical working knowledge of improvement methodologies including LEAN, Six Sigma, WorkOut™, and Mark is an Accredited Cognitive Edge Practitioner. Mark is certified in the Prosci Change Management Methodology and in Net Promoter Score. Mark’s pragmatic experience is backed up with studies into evidence-based leadership. Mark is the PuMP® Partner for Australasia.
What People Are Saying
“Measuring outcomes based approaches using the PuMP methodology was a ‘lightbulb’ moment for me – it is what my organisation is missing and it inspired me to work to make the changes necessary.”Australian Health Practitioner Regulation Agency, Attendee, Measuring Outcomes Based Approaches Masterclass 2019
“Mark and this topic go hand in hand. His experience in this field, both presenting and working as a consultant, reflect in the exceptional high quality of the engagement he initiates in the room as well as the learning outcomes we achieve. I can highly recommend this course to anyone from those starting out in their understanding of how to perform evaluations and their purpose, right up to experienced individuals grappling with how to get their points across and what a systemised consistent approach can look like.”Australian Taxation Office, Attendee, Measuring Outcomes Based Approaches Masterclass 2019
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The Department of Finance, Services and Innovation (DFSI) have announced that it is working together with the NSW government to transform how they operate and support people with the services that they need. The effective use of data across departments will be at the core of this transformation process. The DFSI have towards the end …
Date: 27 Mar 2019 By: Ash Natesh
All levels of Government in Australia are looking to improve outcomes for their customers by improving service design and delivery and increase user centricity. A critical component to increasing customer centricity for improved outcomes is to integrate services. Integration helps deliver more streamlined and efficient services, improving overall customer satisfaction and restoring public trust in …
Date: 27 Feb 2019 By: Ash Natesh
Marie Boland, the former Executive Director of SafeWork South Australia this week released a review of national workplace, health and safety laws. Ms Boland has recommended there should be a separate industrial manslaughter offence for workplace deaths, where there has been a gross deviation from a reasonable standard of care. Ms Boland says that the …
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