MASTERCLASS SERIES
Developing performance indicators to measure the impact of services on citizens
Conference Date
9th 11th & 12th June 2020
Location
Live Stream
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Overview

To deliver outstanding outcomes for citizens, it is essential for government agencies to effectively measure the impact of new and existing policies and programs. To achieve this, government agencies that were once focused on measuring outputs will need to undertake a significant transformation to become outcomes focused.
This previously sold out Measuring Outcomes Based Approaches in Government Masterclass series is back in 2020, and is your opportunity to learn how to enhance outcomes for citizens by understanding what needs to be achieved, develop indicators that demonstrate progress towards outcomes, engage teams to integrate outcomes into program and policy, and produce strategies to measure progress.

Bring along your biggest challenges and roadblocks, and come prepared to develop practical performance indicators using proven methodologies that measure outcomes.

Who should attend?
Executives, Directors, Heads, Managers, Advisors from Federal & State Departments & Agencies with responsibilities for:
  • Outcomes
  • Corporate Planning
  • Reporting
  • Programs
  • Policy & Strategy
  • Performance
  • Evaluation

What you will take away?

  • Insights to improve operational excellence with key principles from PuMP® (Performance Measurement & KPI Methodology)
  • An understanding of what is needed to measure outcomes
  • A process for designing performance measures for outcomes
  • A method for planning how to achieve desired outcomes by translating them into step by step actions
  • Strategies to develop and establish meaningful indicators of success
  • Practical advice to better integrate these measures into existing programs and policy
  • Methods to demonstrate measurable progress towards outcomes
  • Tools and strategies to measure performance and set meaningful performance expectations
  • Practical tips to overcome common challenges when moving from measuring outputs to measuring outcomes
#GovOutcomes20  

Key Speakers

Mark Hocknell
Performance Management Specialist

Sponsors

What People Are Saying

  • “Measuring outcomes based approaches using the PuMP methodology was a ‘lightbulb’ moment for me – it is what my organisation is missing and it inspired me to work to make the changes necessary.”

    Alyssa King
    Australian Health Practitioner Regulation Agency, Attendee, Measuring Outcomes Based Approaches Masterclass 2019
  • “Mark and this topic go hand in hand. His experience in this field, both presenting and working as a consultant, reflect in the exceptional high quality of the engagement he initiates in the room as well as the learning outcomes we achieve. I can highly recommend this course to anyone from those starting out in their understanding of how to perform evaluations and their purpose, right up to experienced individuals grappling with how to get their points across and what a systemised consistent approach can look like.”

    Ross Stevens
    Australian Taxation Office, Attendee, Measuring Outcomes Based Approaches Masterclass 2019

Blog

  • Date: 26 Jun 2019  By: Criterion Content Team

    Effective compliance within a well-established framework of rules and regulations is pivotal to ensuring a well-functioning society. Compliance holds direct correlation with citizen trust in government, while inefficient regulation can impede productivity, investment and innovation.  Effective regulation is critical from social perspectives, including safeguarding health and safety and protecting the environment, it is also the …

  • Date: 16 Apr 2019  By: Ash Natesh

    The Department of Finance, Services and Innovation (DFSI) have announced that it is working together with the NSW government to transform how they operate and support people with the services that they need. The effective use of data across departments will be at the core of this transformation process. The DFSI have towards the end …

  • Date: 27 Mar 2019  By: Ash Natesh

    All levels of Government in Australia are looking to improve outcomes for their customers by improving service design and delivery and increase user centricity. A critical component to increasing customer centricity for improved outcomes is to integrate services. Integration helps deliver more streamlined and efficient services, improving overall customer satisfaction and restoring public trust in …

  • Date: 27 Feb 2019  By: Ash Natesh

    Marie Boland, the former Executive Director of SafeWork South Australia this week released a review of national workplace, health and safety laws. Ms Boland has recommended there should be a separate industrial manslaughter offence for workplace deaths, where there has been a gross deviation from a reasonable standard of care. Ms Boland says that the …

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