4th Annual
Balancing the delivery of a seamless patient experience & driving financial performance
Conference Date
22nd & 23rd October 2019
Novotel Sydney Central
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Driving operational efficiency to deliver better financial outcomes
Hospitals and LHDs are struggling to meet increasing demand and maintain high standards of care with fluctuating and limited income. Now, more than ever, they are looking for alternative revenue streams, efficient business processes and new technologies to deliver a superior patient journey while also increasing margins.

The 4th Annual Financial & Operational Improvement in Hospitals conference will bring together the key stakeholders from a wide range of hospitals and healthcare providers to share their success stories, challenges and learnings in improving financial outcomes whilst delivering a seamless patient experience.

Overcome your hurdles, hear insights & network with peers on
  • Exploring a value-based healthcare journey
  • Identifying opportunities for waste reduction
  • Driving and maximising activity-based funding
  • Data analytics for enhanced decision making
  • Identifying and driving alternate revenue streams
  • Strategies to engage clinicians to improve cost efficiency performance
  • Leveraging technology to drive better collaboration & enhance patient flow
How did our attendees benefit last year?
  • 91% would recommend this conference to their industry peers
  • 89% referred to the event as excellent learning and networking platform
  • 90% appreciated the insightful presentations and workshop
Who will attend?
Hospital and Health representatives with roles and responsibilities including:
  • Finance Directors
  • Management Accountants & Financial Analysts
  • Business Improvement Managers
  • Directors of Nursing, Surgery, Emergency & Medical Services
  • Operations Directors

Attend to learn:

  • Improving health outcomes & efficiencies through implementing a value-based healthcare journey
  • Maximising activity-based funding to balance downward revenue pressures & upward labour costs
  • How to ease financial pressure by identifying & driving alternate revenue streams
  • Leveraging technology to drive better collaboration & improve operational efficiency

Key Speakers

Dr Stephen Duckett
Health Program Director
Grattan Institute
David Plunkett
Chief Executive Officer
Eastern Health
Dr Deborah Cole
Chief Executive Officer
Dental Health Services Victoria
James Downie
Chief Executive Officer
Independent Hospital Pricing Authority


What People Are Saying

  • “I took away some great ideas and inspiration to make operational changes that will make a difference.”

    Deborah Macdonald
    Director of Finance, Liverpool Hospital, South Western Sydney LHD
  • “Financial and Operational Improvement in Healthcare conference was a great event that has left me with many ideas to consider and implement at the hospital I work at.”

    Lisa Norman
    Chief Executive Officer, St John of God Hospital
  • “The Criterion Conference team provides the complete package – attention to detail from online registration, through to seamless conference proceedings, all tailored to customer requests and hot topics. Highly Recommended!”

    Kaylene Tansley
    Performance Reporting Coordinator, Central Queensland Hospital & Health Service


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    A value-based healthcare model promises to deliver the most value for money and simultaneously the highest quality care for patients, industry research has revealed.  According to the Grattan Institute, “complications cost the Australian hospital system more than $5 billion a year; hospital-acquired infections alone cost about $1 billion of that. Not all complications can be …

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    The opportunities for Big Data are great and wide ranging in the healthcare sector, the challenges especially in Australia are also as such. Big Data Techniques require data to be captured, stored, analysed and linked. But the current Australian healthcare policies faces challenges in enabling big data to realise its potential benefits according to the …

  • Date: 14 Sep 2018  By: Ash Natesh

    Clinical Procedures likely to have little to no benefit are still being performed in Australian hospitals. Not only wasting resources like bed days that could be freed up for more needy patients; But also taxpayers dollars in the million. A landmark study led by professor Adam Elshaug of the Menzies Centre for Health Policy at …

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    The Hospital Safety and Security Conference focused on Collaborating and communicating across departments to transform ethos & safety culture, Smashing the stigma to promote staff well-being & post-incident support, Encouraging staff reporting of incidents to drive data & inform funding and Breaking out of silos to encourage interdisciplinary & inter agency partnerships. Dr Michael Tervit, …

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