Journey to achieving a holistic student experience
Conference Date
5th & 6th April 2017
Victoria University City Convention Centre
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Gain a competitive advantage by achieving a student first approach
Digital disruption, government policy and globalisation are forcing the Higher Education sector to evolve. Institutions are under pressure to meet student expectations and cater to their requirements to secure a competitive advantage in the market. The 2nd Annual Enhancing Student Experience Conference returns with a greater focus on customer experience. The event will go through the key procedures to provide students with a holistic journey from admissions through to graduation.

Improve your student experience & explore:
  • Case studies from international and national leading institutions
  • A panel discussion from students sharing challenges throughout their experience
  • Strategies applied by key players in the private sector
  • Lessons learned from case studies presented at the 1st Annual conference
  • A site tour and practical workshop offering an insight to achieve a customer centric model and space

  • Who will attend?

    Deputy Vice Chancellor & Head of:

  • Student Services
  • Academic Services
  • Learning and Teaching
  • Information Services
  • Learning Environments
  • Marketing and Student Engagement
  • Attend to learn:

    • Strategically plan a personalised student experience
    • Design tools to measure impact
    • Link student requirements to the learning environment
    • Embed a customer centric culture
    Show more details

    Key Speakers

    Robert GS Criterion
    Professor Robert Allison
    Vice-Chancellor & President
    Loughborough University
    John GS Criterion
    John Griffiths
    Chief Executive Officer
    Queensland Tertiary Admissions Centre
    Teresa GS Criterion
    Teresa Finlayson
    Director Strategic Enablement
    Monash University
    Associate Professor Linda Crane
    Deputy Dean
    Bond University


    What People Are Saying

    • “This conference provided a unique insight into the key
      challenges facing Australian Universities. With presenters
      taking attendees through their successes along with the
      challenges and the reality of what didn’t work. Everyone took
      something away from this”

      Angeline Medland, Coordinator - USC Gympie, University of the Sunshine Coast, Enhancing Student Experience, 2016 Conference


    • shutterstock_450689707
      Date: 28 Mar 2017  By: Teresa Finlayson
      Our CIO portfolio launched the Student First Task Force (SFTF) in 2015 with a focus on making processes and systems less confusing for students and creating efficiencies for staff. Our aim is to create a personalised way for our students to engage with the university by putting them first and making things easier, simpler and …

    • Students
      Date: 18 May 2016  By: Patricia Rocha and Pippa Morris
      The VET sector in Australia will probably spend some time reeling from the consequences of the VET FEE-HELP issues and as a nation we will be bearing the cost for years to come. In a recent report by the Parliamentary Budget Office, it is predicted that VET FEE-HELP will account for more than a third …

    • Liz Smith
      Date: 5 Apr 2016  By: Liz Smith
      Australian universities are experiencing unprecedented growth in distance education. By the end of 2013, more than 200,000 students were studying in external mode, representing more than 14% of higher education enrolments. Given the large numbers of students choosing to study via distance, or online, what are – or should – universities be doing differently to …

    • Barbara Miller
      Date: 24 Mar 2016  By: Barbara Miller
      There is a long standing disagreement between some staff within our University as to whether students should be considered customers. Technically they pay for a product (course/program) and have certain expectations regarding delivery/performance of that product including the “after sales service”. At the same time, they aren’t guaranteed a result for that product unless they …

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