Get essential updates
- Tony Wood AM delivers your essential market overview
- Sarah Proudfoot from the AER will unpack the new roles of the AER and the upgrades to Energy Made Easy
- The Australian Energy Market Commission discuss changes to the rules and how they see the ACCC recommendations overlaying the existing rules
- Expert panel explores the ACCC report and what next for the supply chain
- Hear implementation and timeline plans for the Customer Data-Right in energy
- Get across new frameworks for the integration of Distributed Energy Resources (DER) into the NEM
- Melissa Reynolds, Chief Customer Officer at AGL explore how to build a customer first culture
- Powershop’s new Chief Customer Officer will be sharing the ideas and innovations that keep customers happy and engaged with their energy
- The Department of Energy & Environment discuss how to use data to understand the changing energy customer
- AusNet Services talk about Australia's first customer centred price setting
Senior executives and managers with responsibility for strategy, customer, pricing and regulation from:
- 40% Generation & Retail
- 25% Networks
- 25% Government & Legislators
- 10% Large Users
Attend to learn:
- Reforms driving competition & affordability
- Customer Data-Right implementation
- Changes to DER integration
- Understand what energy consumers want
Australian Energy Regulator
Sarah Proudfoot has been with the Australian Energy Regulator since 2011. Sarah joined the AER from the Compliance Strategies Branch of the Australian Competition and Consumer Commission, where she managed the information and outreach program for five years. When she started at the AER, Sarah worked on the development of guidelines on retail pricing information and the retail exempt selling framework, ahead of the commencement of the National Energy Retail Law in 2012. From then, Sarah managed the AER’s Retail Markets branch, which was responsibilities for market entry, performance and compliance monitoring and reporting and enforcement. The branch also had a focus on promoting consumer confidence in retail energy markets, including operation of the Energy Made Easy price comparator website and the Retail Pricing Information Guidelines, which prescribe how energy retailers present information on energy plans to customers. Sarah, who holds Bachelor degrees in Law and Arts (Communication), is now General Manager of the AER’s Consumers and Markets Branch, which has a continued focus on consumer engagement, information and participation in the energy market.
Ausnet Services Consumer Forum
Tony is a former Victorian MP who served in various roles including Minister for Consumer Affairs, Cabinet Secretary and Chair of the Parliamentary Economic Development Committee. As Minister he played a key role in the establishment of Australian Consumer Law, product safety regime reform and the transfer of credit responsibility to the Commonwealth. After leaving Parliament he worked as the Brotherhood of St Laurence’s Senior Manager for Financial Inclusion and has been a member of the ACCC’s Consumer Consultative Committee, Yarra Valley Water’s Community Advisory Group, Insurance Australia Group’s Consumer Advisory Board and the CBA Customer Advocate Community Council. Tony is also a current board member of Financial Counselling Australia.
Brave Energy Systems
Established in 2005, Brave Energy Systems is a software solution provider specifically focussing on the Australian energy market.
Modern systems that are built around the industry itself will give Utilities the best opportunity to deal with the challenges and reap the rewards that come with improving the way in which they do business.
We have been solving data and efficiency problems for energy participants for almost 15 years and that has enabled us to set a benchmark within the industry.
Today, we are proud to say that our depth of industry knowledge, coupled with our passion for creating amazing software has led us to implement systems for some of the largest energy organisations in Australia.
Our knowledge, skill and experience make us Brave.
We aspire to create long-term partnerships with market participants, so that they can minimize the cost of operations, improve the customer experience and have a greater choice of options to grow their business.
Brave strives for service excellence when supporting our clients and we are proud to say we have never lost a client to a competitor.
What we do.
‘Accurate, automated, compliant’
There is no doubt that the Australian Utility industry is complex, and an IT system can make or break a business. Competition in the sector is increasing and we know that efficiency and automation are at the heart of retaining customers.
We deliver 6 key services to our customers:
• Business analysis
• Software development
• Product implementation
• Project management
• Production support
• Facilities management
• Business process outsourcing
In addition to standalone product solutions, we have developed an end-to-end solution for key market participants such as Retailers, Metering Services and Distributors. A combination of key modules, we call this solution the ‘Bravo’ range. Bravo revolutionises the way market participants conduct business, by bringing greater efficiency and transparency to day-to-day operations.