Regulation driving better outcomes for energy consumers
Conference Date
13th & 14th November 2018
CQ Functions, Melbourne
Early Bird - Save $500
Book by 31/08/18


Preparing for energy transformation
Confidence in Australia’s electricity market has declined in recent years with customers frustrated by rising prices and confused by the way the energy market operates.

The ACCC’s final report from the Retail Electricity Pricing Inquiry sets out recommendations that span the entire supply chain, focusing on four key areas:

  1. Boosting competition in generation and retail
  2. Lowering costs in networks, environmental schemes and retail
  3. Enhancing consumer experiences and outcomes
  4. Improving business outcomes

  Day One - Driving Competition

Day one will address key recommendations from the ACCC report as well as other key energy reforms which are driving competition.

Get essential updates

  • Tony Wood AM delivers your essential market overview
  • Expert panel explores the ACCC report and what next for the supply chain
  • Hear implementation and timeline plans for the Customer Data-Right in energy
  • Get across new frameworks for the integration of Distributed Energy Resources (DER)

Day Two - Customer Experience

Day two will be sharing practical insights on how to build a customer centric business strategy and respond to competition and regulation.

Hear from leading CCO’s and much more

  • AGL explore how to build a customer first culture
  • Powershop’s new CCO will be sharing the ideas and innovations that keep customers happy and engaged with their energy
  • The Department of Energy & Environment discuss how to use data to understand the changing energy customer

Who will attend the Competition & Customer Experience in Energy conference?

Senior executives and managers with responsibility for strategy, customer, pricing and regulation from:
  • 40% Generation & Retail
  • 25% Networks
  • 25% Government & Legislators
  • 10% Large Users

Attend to learn:

  • Reforms driving competition & affordability
  • Customer Data-Right implementation
  • Changes to DER integration
  • Understand what energy consumers want

Key Speakers

Tony Wood
Energy Program Director
Grattan Institute
Sarah Proudfoot
General Manager, Consumers & Markets Branch
Australian Energy Regulator
Catherine Anderson
Chief Customer Officer
Powershop Australia
Tony Robinson
Ausnet Services Consumer Forum