The ACCC’s final report from the Retail Electricity Pricing Inquiry sets out recommendations that span the entire supply chain, focusing on four key areas:
- Boosting competition in generation and retail
- Lowering costs in networks, environmental schemes and retail
- Enhancing consumer experiences and outcomes
- Improving business outcomes
Day one will address key recommendations from the ACCC report as well as other key energy reforms which are driving competition.
Get essential updates
- Tony Wood AM delivers your essential market overview
- Expert panel explores the ACCC report and what next for the supply chain
- Hear implementation and timeline plans for the Customer Data-Right in energy
- Get across new frameworks for the integration of Distributed Energy Resources (DER)
Day two will be sharing practical insights on how to build a customer centric business strategy and respond to competition and regulation.
Hear from leading CCO’s and much more
- AGL explore how to build a customer first culture
- Powershop’s new CCO will be sharing the ideas and innovations that keep customers happy and engaged with their energy
- The Department of Energy & Environment discuss how to use data to understand the changing energy customer
Senior executives and managers with responsibility for strategy, customer, pricing and regulation from:
- 40% Generation & Retail
- 25% Networks
- 25% Government & Legislators
- 10% Large Users
Attend to learn:
- Reforms driving competition & affordability
- Customer Data-Right implementation
- Changes to DER integration
- Understand what energy consumers want
Tony Wood has led the Grattan Institute’s Energy Program since mid-2011. Since then he and his team have delivered sixteen major reports on energy and climate change and he has developed a strong profile with governments and industry, and is a regular contributor in major media on key energy issues. From 2009 until mid-2014, he also had a role as Program Director of Clean Energy Projects at the Clinton Foundation, advising governments in the Asia-Pacific region on effective deployment of large-scale, low-emission energy technologies such as solar and CCS.
Prior to these roles, he spent 14 years working at Origin Energy in senior executive roles covering retail and LPG line management and corporate affairs. In 2008, he was seconded to provide an industry perspective to the first Garnaut review.
In January, 2018 Tony was awarded a Member of the Order of Australia in recognition of his significant service to conservation and the environment, particularly in the areas of energy policy, climate change and sustainability.
Australian Energy Regulator
Sarah Proudfoot has been with the Australian Energy Regulator since 2011. Sarah joined the AER from the Compliance Strategies Branch of the Australian Competition and Consumer Commission, where she managed the information and outreach program for five years. When she started at the AER, Sarah worked on the development of guidelines on retail pricing information and the retail exempt selling framework, ahead of the commencement of the National Energy Retail Law in 2012. From then, Sarah managed the AER’s Retail Markets branch, which was responsibilities for market entry, performance and compliance monitoring and reporting and enforcement. The branch also had a focus on promoting consumer confidence in retail energy markets, including operation of the Energy Made Easy price comparator website and the Retail Pricing Information Guidelines, which prescribe how energy retailers present information on energy plans to customers. Sarah, who holds Bachelor degrees in Law and Arts (Communication), is now General Manager of the AER’s Consumers and Markets Branch, which has a continued focus on consumer engagement, information and participation in the energy market.
Catherine Anderson is an integrated marketing communications specialist with over a decade of experience on both client and agency side in the Asia-Pacific region. Prior to her appointment to Powershop, Catherine worked for multinational brands such as The Coca-Cola Company and Siemens.
Ranked by Greenpeace as Australia’s greenest energy company (2014, 2015 & 2017), Powershop is a 100% online energy retailer, driving a unique service that gives customers transparency like they’ve never had before over a key part of their household budget – their energy bill. Serving customers in Victoria, New South Wales, and South East Queensland, Powershop is Australia’s only electricity retailer to be certified 100% carbon neutral by the Australian Government, and now retails electricity to over 100,000 customers including homes and businesses around the country. Catherine was appointed Chief Customer Officer in July 2018, having previously been Head of Marketing since February 2016 and initially starting as Campaign Manager in 2014. In her time with Powershop Australia, the company has been recognised for its innovative approach to marketing in national media such as the Australian Financial Review, The Sydney Morning Herald and The Guardian, and was named as one of the top 10 most disruptive brands in Australia and New Zealand by Marketing Mag in 2017.
Catherine’s extensive experience in marketing alongside her consumer-led work with Powershop Australia make her an appealing speaker in both the Australian energy market and broader marketing and brand events. Her speaking expertise includes integrated marketing, corporate strategy, strategic partnerships, consumer trends, advertising and marketing innovation. Catherine has been published by CMO Magazine and is a member of Australian Energy Week’s Expert Advisory Panel.
Previous speaking engagements
2018, Mumbrella360, How to inject creativity and innovation into an established brand, Sydney
2018, Melbourne Knowledge Week, keynote speaker at Melbourne Tech Showcase, Melbourne
2018, Australian Energy Week, Digital, data and AI – how are retailers utilising tech to rethink their engagement strategy?, Melbourne
2018, Sponsorship News Conference, Sponsorship and innovation: the future for brands, Mebourne
2017, General Assembly, Brand Experience and Tech, Melbourne
2017, Millennial 2020 – Simplifying innovation to rapidly prototype and trial new products and ideas, Sydney
2017, Sustainability Victoria – Consumer insights, sustainability and renewable energy
2016, CMO Disrupt – Digital Marketing Panel
Ausnet Services Consumer Forum