Strategies to empower & engage energy consumers
Conference Date
13th & 14th November 2018
CQ Functions, Melbourne
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Preparing for energy transformation
Confidence in Australia’s electricity market has declined with customers frustrated by rising prices and confused by the way the energy market operates.

With pricing and anti-competitive behaviour issues at an all-time high Government intervention is imminent. Amoungst pricing uncertainty and talks of a default price being introduced competition mounts.

What does the future of competition and customer experience look like in the energy sector?

Day one will address key recommendations from the ACCC report as well as other key energy reforms which are shifting competition and improving consumer outcomes.

Get essential updates 
  • Tony Wood AM delivers your essential market overview
  • Sarah Proudfoot from the AER will unpack the new roles of the AER and the upgrades to Energy Made Easy
  • The Australian Energy Market Commission discuss changes to the rules and how they see the ACCC recommendations overlaying the existing rules
  • Expert panel explores the ACCC report and what next for the supply chain
  • Hear implementation and timeline plans for the Customer Data-Right in energy
  • Get across new frameworks for the integration of Distributed Energy Resources (DER) into the NEM
Day two will be sharing practical insights from leading retailers and networks on customer centric business strategies that tackle competition and changing regulation.

  • Melissa Reynolds, Chief Customer Officer at AGL explore how to build a customer first culture
  • Powershop’s new Chief Customer Officer will be sharing the ideas and innovations that keep customers happy and engaged with their energy
  • The Department of Energy & Environment discuss how to use data to understand the changing energy customer
  • AusNet Services talk about Australia's first customer centred price setting
Who will attend the Competition & Customer Experience in Energy conference?

Senior executives and managers with responsibility for strategy, customer, pricing and regulation from:
  • 40% Generation & Retail
  • 25% Networks
  • 25% Government & Legislators
  • 10% Large Users

Attend to learn:

  • Reforms driving competition & affordability
  • Customer Data-Right implementation
  • Changes to DER integration
  • Understand what energy consumers want

Key Speakers

Sarah Proudfoot
General Manager, Consumers & Markets Branch
Australian Energy Regulator
Tony Robinson
Ausnet Services Consumer Forum