- 15 fantastic speakers delivering lessons learnt from their digital journey
- Speed networking session: get ready to meet new people, make connections & build your network
- International, Federal & State speakers: hear best of breed case studies
- Interactive Open Discussions to get all of your pressing questions answered
- Service delivery
- Service design
- Policy design
- Workforce planning
Attend to learn:
- Link customer needs to policy & service design
- Embed a customer centric culture
- Improve collaboration across silos
- Overcome legacy systems to drive agility
- Upskill your staff to ensure continuous improvement
Department of the Premier & Cabinet, SA
Sinéad was educated in Ireland and England and qualified as a Registered General Nurse in 1993 and holds a Masters in business and law. She brings a wealth of experience across the health, prison and local government sectors in the United Kingdom.
In April 2009 Sinead moved to South Australia to support SA Health in the reform of health care services and was the early architect of Transforming Health, the largest health care reform in the history of SA Health. In her position as Executive Director Office for Customer, ICT & Digital Transformation, Sinead is leading this transformation across government in SA to support a more modern flexible, innovative and responsive Government.
Digital Transformation Agency
Nerida O’Loughlin was appointed as Interim Chief Executive Officer of the new Digital Transformation Agency on 22 October 2016. Nerida has been a Deputy Secretary in the Department of Communications and the Arts since 2011. She led the Digital Television Switchover Program which was successfully concluded in 2013 and most recently was responsible for the Content, Arts and Strategy Divisions covering a diverse range of policy, program and project areas. Nerida joined the Department from the Australian Communications and Media Authority. Prior to that she had held senior positions in the Victorian and Commonwealth Governments working on policy and programs, predominantly across the technology and cultural sectors.
Department of Internal Affairs NZ
Having spent much of his early career as a professional outdoor instructor and guide, Darryl applied the many lessons he learnt to his work providing strategic business advice in leadership, strategy and transformational change to the private sector, government and community organisations.
Eventually becoming the CEO of the NZ Mountain Safety Council, Darryl led that national organisation on a seven year transformation journey delivering outdoor safety programmes and services (many on behalf of government) that continue today.
Darryl now leads the NZ Better Public Services Result 10 programme transforming citizens interaction with government. While positive progress is being made, the challenge of integrating services based around citizen life events has only just begun – and so the next adventure begins.
Thick is a strategic design agency. We work with business, organisations and government to create better societal, economic and environmental outcomes for people and the communities we live in. Thick is proud to have earned the right to contribute to some of our most challenging policy and social challenges in Australia, such as family violence reform, gender equity, same-sex adoption, financial resilience, end of life policy and government services reform. It is poised to extend its work into many more areas where people need better services, systems and connections to have a good life.
Pragmateam provides Agile transformation, training, coaching and delivery services, assisting both private and public organisations to work in a more efficient way, ultimately providing better outcomes for end users.
We have led transformation initiatives in government agencies and are passionate about supporting leadership to achieve their strategic goals, whilst working closely with the teams on the ground to increase their capability through delivery.
Pragmateam applies a practical approach to transformation, learnt through years of hands-on experience from our multi-skilled team of practitioners.
Fragile to Agile
We are an Australian owned Architecture (Enterprise, Business and Solution) service provider with a unique approach, specifically designed to resonate with business executives and drive digital transformation and adopted by organisations in Australia, Europe and the US. Our independence from product providers and Systems Implementers ensures there is no conflict of interest and enables us to focus entirely on delivering the optimal architecture and maximum value to our clients.
Our engagements start with business stakeholder consultation to understand your strategy and short to medium term desired outcomes. The value proposition of Enterprise Architecture (EA) generally is enable your business strategy whilst minimising total cost of ownership and risk and maximising future agility. Our specific value proposition to you is encompassed in our name: through EA to materially uplift your agility and adaptability. We contend a modern technology environment, correctly architected for your organisation, will deliver a step change in efficiency, time-to-market, cost-to-income ratio, customer service/insight and ability to adopt new technologies rapidly. There are no technology blockers to achieving this; it is now a matter of appropriately governed execution. Why Fragile? If you aren’t making this change, one or more of your competitors likely is and that makes you vulnerable.
RandstadRandstad Technologies creates the talent-driven strategies that help our clients to stay competitive in the marketplace. We understand that every business has a unique set of challenges and opportunities. By leveraging our industry insights and expertise, honed through decades of experience in the technology sector, we deliver the talent and solutions necessary to achieve each client’s specific goals.
KPMG – Transformational Program Management
By definition, transformations are journeys that are often complex, challenging and consuming. There is a need for change and a real opportunity has been created to transform the organisation, backed by increasing expectations and yet constrained budgets.
We know that transformations can be daunting.
KPMG’s involvement in some of Australia’s largest and most complex reform programs reveals that transformation programs can indeed be successful.
Research shows that transformation projects and programs are very challenging and can often stray off course.
- On average, large projects run 45 percent over budget and 70 percent over time, while delivering 56 percent less value than
- Over 50 percent of respondents stated that they
do not consistently achieve what they set out to do.
- Only 33 percent of companies always prepare a business case for all
KPMG has a unique team that combines experience with a real passion for partnering with clients and focussing on their business outcomes.
We understand that getting it right is critical for you, your customers and your organisation.
KPMG provides end-to-end transformation support. Our capabilities include:
- Digital and technology delivery
- Packed PMO services
- Program and project management
- Data migration
- Change management
- Organisation design
- Culture change
- Business case development
- Program validation and acceptance
- Program assurance
- Process design and improvement
- Cost optimisation
- Business and operations strategy
The Architecture Practice
The Architecture Practice (TAP) was formed in 2014 to bridge the gap between Business and ICT.
The founders had been working in Government and Private Sector and found that most consulting firms or vendors were not supporting the clients from a strategic aspect.
The result being that Business was forced to use not fit-for-purpose technology or the technology was not being used to its best purpose and design.
In response TAP paved a way forward, building excellence in Enterprise Architecture in both advice and delivery across Government and the Private Sector.
TAP believes that the right Architect applies impartial creative thinking to projects large and small within the context of the business. They provide innovative solutions to issues from specific business problems to transformational exercises.
The Architects at TAP produce practical architecture, and are happy to work with any technologies our clients already own or methodologies they want to use, to make it easier to realize their business strategy.
When you use TAP you don’t just get one Enterprise Architect, you get access to a whole team of Enterprise, Solutions, Business, Information and Integration Architects that are there to help produce the right outcome for your organisation.
Clayton Utz is Australia’s leading commercial and pro bono law firm, with a uniquely independent and diverse culture and service offering.
The firm has 175 partners and over 1,200 employees working seamlessly across offices in Sydney, Melbourne, Brisbane, Canberra, Perth and Darwin, and international capability through relationships with best-in-market firms around the world.
At the heart of our success is our focus on our clients.
Clients value the way we understand their unique business needs, and our ability to bring together teams of lawyers with the right mix of legal and commercial skills to meet those needs. Clients also value the our ability to connect them with the very best law firms around the world, ensuring they have access to the best possible legal advice, wherever and whenever they need it.
It is this commitment to client service and our reputation for confident, innovative and incisive legal advice that has seen Clayton Utz continue to be engaged by an impressive and diverse public and private sector client base.
Strategic Reform is a management consulting company that specialises in designing, planning, implementing and driving transformational change.
Our engagements involve assisting clients with achieving fundamental changes to their business models and service delivery.
Strategic Reform understand first-hand the challenges of achieving digital transformation. Through our work in assisting government agencies transition to Cloud computing, outsourced service providers, shared service models and new technologies and systems, we have witnessed and had to overcome the gap between what industry has to offer and the risk and change appetites of government.
In our experience, doing so requires a shift in mindset – from one where government’s primary function is to stabilise, assure and control, to one where government must disrupt, question and empower.
We’ve assisted our clients on this journey – providing strategic leadership, and talking frankly about risk, security and quality. We know that achieving transformational change requires more than a desire to work differently – it requires a clear and persuasive future state, a well-considered strategy, an easily actionable implementation roadmap, and the various skills, capabilities and confidence needed to make it a reality.
Strategic Reform can provide our clients with this. Our experienced and passionate consultants can provide enterprise, business and systems analysis, change and communication management, programme and project management, and risk and security advisory services.
We can work with you from the strategy and business case development stages, right through the procurement, workforce change and implementation stages, and commit to staying with you until you’ve realised the benefits.
Stellar provides our clients with outsourced customer engagement solutions that transform their customer journey.
We have been in business since 1998, starting with just one call centre in Australia. As technology grew, so did we; and today we are experts on the end-to-end customer journey — from traditional phone and email through to back-office activities and cutting-edge social and digital services – delivered through our centres in Australia, Asia, USA and Europe.
We’ll tailor a unique solution based on your business goals. Do you want to build multi-channel operations? Create future-proof strategies? Lower costs through offshoring? You can trust your brand and your customers with us; Frost & Sullivan’s Contact Centre Outsourcing Service Provider of the Year — an award we’ve clinched for the last five years running.
Our foundation of Open Book Management ensures your brand’s success is tied to ours. Every staff member is empowered to know how their role impacts your business, earning financial rewards for exceeding performance goals. The tenure of our team is unmatched in the outsourcing industry, with rich talent, passion and knowledge across the business. We will become your trusted partner, keeping you ahead of your competitors, delivering stand-out customer experience in every interaction.
Stellar is passionate about creating better customer relationships. Reach out today to start the conversation.
Carter Digital. Australia’s most influential user and experience agency.
We exist to create meaningful digital experiences, transforming Social & Culture, Environmental, Health and Educational communities.
Carter is recognised as a global award winning agency collecting numerous accolades on behalf of our clients, even winning the prestigious award; Australia’s Most Innovative Digital Agency in 2016. Carter has also represented Australia on the Digital Innovations jury at Cannes Lions.
We are an inclusive agency that, while all based in Australia, speak 19 different languages and are from 11 different countries. Through creative thinking and an innovative approach, our team solve complex problems by providing simple solutions.
Humanity. Creativity. Purpose.
Collaboration with extraordinary people.
As a digital transformation specialist, MXA provides expertise ensuring that information and technology is used in a way that maximises business benefits. Our focus is on understanding the needs and preferences of users, and providing plans that ensure information and technology solutions address those needs directly and effectively.
MXA staff have many years of experience in government strategy and planning, information and knowledge management, and strategy execution. We have specific expertise in local, state/territory and federal government service delivery reform and digital transformation.
We specialise in strategy, planning, user research, digital service design and architecture – most of our competitors are large consulting firms who provide a broader, more generic range of services, or one-person consulting firms that provide a narrow range of experience, based on a single person.
We apply innovative visualisation techniques to all our work as we find busy executives find them a brilliant point of reference.
We are based in Canberra, with a deep knowledge of federal, state and local governments, but we also bring international best practice to the Australian market.
Endorsers & Media Partners
Australian Govlink is Australia’s only digital magazine dedicated to promoting partnerships between government and the private sector. Following research conducted by BGP Publishing with Council CEOs, General Managers, Engineers and Purchasing /Procurement Officers, BGP found the digital publication enabled senior management to forward Australian Govlink to all departments. This information led to BGP moving from hardcopy to the new digital format from 2015 and provides advertisers with a wider reach across the Local Government network in Australia and the ability to embed video files within your advertisement to maximize engagement with the reader.