Using design to achieve better outcomes
Conference Date
19th & 20th June 2018
Sydney Boulevard Hotel
Early Bird - Save $700
Book by 06/04/18


Using design to improve services & policies
Design thinking, user-centred design, human-centred design, participatory design, co-design...

Whatever the approach, it's fair to say that more and more government agencies are using design to improve services and policies.

The Design for Improved Policy & Service Delivery conference will provide people working in these fields with a deeper understanding of design and how to apply it most effectively.

Presentations will cover
  • Defining design - what it is, how it works & what it can be used for
  • Setting up for success - governance, funding, project scope, timing
  • Using to design improve services - case studies spanning Human Services,Immigration, Aboriginal Affairs and Transport
  • Using design to improve policy - where it’s happening & how we can accelerate
Who will attend?
Commonwealth, State & Local Government representatives with responsibility for:
  • Policy Development
  • Service Delivery
  • Design
  • Innovation
  • Co-Design
  • Participatory Design
  • User-Centred Design
  • Human-Centred Design
  • Consultation
  • Engagement
  • User Experience / UX
  • Customer Experience
  • Citizen Experience

Attend to learn:

  • Increase your understanding of design
  • Learn how to set up for success
  • Hear how other organisations are using design to improve service delivery
  • Learn how to use design to enhance policy
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Key Speakers

Mukul Agrawal
Chief Citizen Experience Officer
Department of Human Services
Sam Hannah-Rankin
Director, Public Sector Innovation
Department of Premier & Cabinet, VIC
Lisa Charet
Executive District Director - Western Sydney & Nepean Blue Mountains Districts
Department of Family & Community Services, NSW
Chris Vanstone
Chief Innovation Officer
The Australian Centre for Social Innovation (TACSI)


What People Are Saying

  • ‘In much the same way that companies like LEGO get consumers to help design their products, governments can enlist citizens to improve the design of their programs to achieve effective, sustainable and citizen-focused results.’

    Chris Eccles
    Secretary Department of Premier and Cabinet Victoria, 2016
  • ‘Design thinking is the future of policy and service design’

    Renee Leon
    Secretary Department of Human Services, 2017

Endorsers & Media Partners