Driving technologies and empowered teams
Conference Date
12th & 13th February 2019
The Grace Hotel, Sydney
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Driving your transformation to a customer-centric organisation

In achieving customer service excellence there is no ‘one-size-fits-all’ and the Improving the Customer Experience across Government conference will showcase the diverse ways in which public sector departments, agencies and local councils are setting their customer-centric service strategies, providing unique insights into the key factors for success. The key themes that presentations and discussions will revolve around are:

  • Building commitment – learn how to create the customer-centric mindset and integrate the customer culture into your organisational planning
  • Enhancing capacity – assess best practices in how to train, upskill, create agile teams and integrate customer insights to your service strategy
  • Measuring effectively – learn to set the standards, choose the tools, evaluate what works and what doesn’t

Who will attend?

Senior Executives and Directors from Federal, State and Local Government with responsibilities for:

  • Customer Service
  • Customer Experience
  • Service Delivery
  • Customer Contact
  • Customer Strategy and Insight
  • Client Services

What’s new in 2019

  • More presentations on building customer-centric service strategies
  • Exclusive insights into Forrester Research on the state of Customer Experience in Government
  • More interactive networking opportunities – 4 focused discussion groups will be facilitated by thought leaders within this space
  • Out of industry presentations that can be easily applied to public sector services

Attend to learn:

  • Improving customer services effectively and efficiently
  • Empowering the organisation to deliver exceptional customer experiences
  • Accelerating results through innovative training and learning techniques
  • Quantifying the impact of strategic initiatives to build the business case