Delivering service excellence through innovation & efficiency
Conference Date
28th & 29th June 2017
CQ Functions, Melbourne
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Business transformation is an ongoing journey within Australian universities. With the government’s ongoing funding cuts and movement towards the deregulation of tertiary education, universities are needing to let go of traditional processes and become more competitive and commercially minded.

With a focus on achieving efficiencies, improving service delivery and driving effective change management, the 'Business Improvement in Universities' conference will showcase leading case-studies and implementable strategies which will put Australian universities amongst the world’s top rated education institutions.

This conference will focus on:

  • Aligning business strategies with university vision
  • Streamlining processes & optimising resources
  • Balancing user-expectations with outcomes
  • Improving stakeholder engagement & communication
  • Measuring project outcomes & ensuring return on investments
  • Delivering the highest quality service experience to the customer

Who will attend?

Senior university executives, directors, managers & representatives with responsibility for:

  • Business Transformation
  • Business Process Improvement
  • Strategy, Planning & Performance
  • HR & Administration
  • Finance & Operations
  • IT & Digital Services
  • Service Delivery
  • Organisational Change

Attend to learn:

  • Align & implement business strategies alongside university vision

  • Manage constant & evolving change across your organisation

  • Streamline processes & optimise resources

  • Measure outcomes & ensure return on investments

Key Speakers

Professor Peter Rathjen
University of Tasmania
Andrew Walters
Vice-President Finance & Operations
UNSW Sydney
Marilyn Thompson
Associate Provost, Human Resources
University of Waterloo Canada
Ian Ford
Vice-President Finance & Chief Financial Officer
Victoria University


What People Are Saying

  • “It has been some time since I walked away from a conference so energised and excited to move forward with the knowledge and information gained from the event.”

    Odette Smith
    Bond University, Attendee at Business Improvement in Universities 2016 Conference


  • Date: 7 May 2017  By: Ian Smith

    American writer Randy Pausch has a saying: if there is an elephant in the room – then introduce it! Many, if not all, universities in Australia are currently hosting an “elephant in the room”. And in most cases that elephant is being ignored, its existence denied or downplayed; anything other than it being introduced, and …

  • Date: 18 Apr 2017  By: Jessica Farrelly

    Universities structured as broad-based teaching and research institutions, supported by large asset bases and back offices, will face extinction in the next two decades. Ernst & Young’s University of the Future survey states that, at the very least, universities will need to streamline their operations and asset base while incorporating new teaching and learning delivery …

  • Date: 3 Apr 2017  By: Jessica Farrelly

    Paul Duldig, Head of University Services at University of Melbourne, spoke at the 2016 Business Improvement in Universities conference in Melbourne. This podcast is a recording of his presentation, ‘Melbourne University – Move then Improve’, in which he covers their new operating model and key learnings one year on from implementation. The University undertook their …

  • Date: 16 Mar 2016  By: Janet Green

    When the Process and Performance team was set up at Deakin, one of our key goals was to build BPM capability. This covered the usual trilogy of people, process and tools. We knew there was a huge appetite for process improvement at Deakin. We knew that Process Owners had a clear vision of ‘what’ they wanted to …