Delivering service excellence through innovation & efficiency
Conference Date
28th & 29th June 2017
CQ Functions, Melbourne
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Tel: 1300 316 882
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Tel: +61 (2) 9239 5700


Business transformation is an ongoing journey within Australian universities. With the government’s ongoing funding cuts and movement towards the deregulation of tertiary education, universities are needing to let go of traditional processes and become more competitive and commercially minded.

With a focus on achieving efficiencies, improving service delivery and driving effective change management, the 'Business Improvement in Universities' conference will showcase leading case-studies and implementable strategies which will put Australian universities amongst the world’s top rated education institutions.

This conference will focus on:

  • Aligning business strategies with university vision
  • Streamlining processes & optimising resources
  • Balancing user-expectations with outcomes
  • Improving stakeholder engagement & communication
  • Measuring project outcomes & ensuring return on investments
  • Delivering the highest quality service experience to the customer

Who will attend?

Senior university executives, directors, managers & representatives with responsibility for:

  • Business Transformation
  • Business Process Improvement
  • Strategy, Planning & Performance
  • HR & Administration
  • Finance & Operations
  • IT & Digital Services
  • Service Delivery
  • Organisational Change

Attend to learn:

  • Align & implement business strategies alongside university vision

  • Manage constant & evolving change across your organisation

  • Streamline processes & optimise resources

  • Measure outcomes & ensure return on investments

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Key Speakers

Professor Peter Rathjen
University of Tasmania
Andrew Walters
Vice-President Finance & Operations
UNSW Sydney
Marilyn Thompson
Associate Provost, Human Resources
University of Waterloo Canada
Ian Ford
Vice-President Finance & Chief Financial Officer
Victoria University


What People Are Saying

  • “It has been some time since I walked away from a conference so energised and excited to move forward with the knowledge and information gained from the event.”

    Odette Smith
    Bond University, Attendee at Business Improvement in Universities 2016 Conference