Developing skills & resilience for improved service delivery
Conference Date
4th & 5th December 2019
Victoria University City Convention Centre, Melbourne
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How are you tackling the challenges facing the aged care workforce?
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The skills, compassion and resilience of the aged care workforce has always been a critical factor in ensuring that elderly Australians receive the high quality, customer driven care that they deserve. Now facing accreditation against the new standards, a Royal Commission and increased scrutiny from the media, it is of crucial importance that providers ensure that they are attracting quality staff to the workforce. To do this, providers must tackle the negative perceptions of the aged care sector, develop potential for career progression in aged care roles, build a culture of engagement and better retain staff.

The Strengthening the Aged Care Workforce conference is running in Melbourne for the first time and will bring together residential aged care providers and home care providers to discuss how the aged care workforce can be grown and strengthened to meet the increased demands. This conference will delve into how providers can present the aged care sector to candidates as the workplace of choice, improve engagement and retention in the existing workforce, prepare to demonstrate compliance with the new standards and successfully transition to a customer centric market.

What will you take away from this event
  • An understanding of how to promote aged care as the career of choice
  • Solutions to overcome the challenge of training a casualised workforce
  • Strategies to overcome negative perceptions of the aged care sector
  • Ideas to embed customer centricity into organisational culture
  • Insight into the use of mentoring & leadership to increase retention & engagement
  • Case studies from industry leaders working to address shortages in the aged care workforce

Who will attend?
Chief Executive Officers, General Managers, Directors & Managers from Residential Aged Care and Home Care providers with responsibilities for:
  • People and Culture
  • Human Resources
  • Recruitment
  • Talent Acquisition
  • Learning and Development
  • Practice and Quality
  • Strategy & Planning
  • Operations

Attend to learn how to

  • Respond effectively to the biggest challenges facing the aged care workforce
  • Attract & recruit a high quality workforce
  • Build a customer centric organisational culture
  • Train & upskill the workforce to deliver high quality care
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Key Speakers

Ian Yates AM
Chief Executive
COTA Australia
Pat Sparrow
Chief Executive Officer
Aged & Community Services Australia (ASCA)
Wendy Zernike
Executive General Manager Innovation & Quality
Bolton Clarke
Julie Shearman
Director People & Culture
Presbyterian Aged Care


What People Are Saying

  • “Excellent two day conference which focused on the current issues facing the aged care sector. Great networking opportunities with like minded professionals.”

    Susan McLeod
    Benevolent Society Strengthening the Aged Care Workforce 2019 conference attendee


  • Date: 19 Jan 2020  By: Criterion Content Team

    Reducing the use of medication as a chemical restraint has been outlined as one of the key priorities of the Royal Commission’s Interim Report. In an effort to counteract the over-reliance on chemical restraint in aged care, stronger safeguards and restrictions will be established from 1 January 2020. There many simple alternatives to the use …

  • Date: 23 Oct 2019  By: Criterion Content Team

    After a year of speculation and waiting, the interim report of the Royal Commission into Aged Care Quality and Safety due next week will offer the sector’s first insights into the findings and proposed changes.  “The evidence shows that the problems are not restricted to any one part of the aged care sector, whether it …

  • Date: 20 Mar 2019  By: Ash Natesh

    Boards governing aged care providers are increasingly under scrutiny during this period of immense change for the aged care sector. With the Royal Commission underway, providers are being called at short notice to provide evidence and account for the quality and safety of their service delivery. At the same time, the new Aged Care Safety …

  • Date: 10 Jan 2019  By: Ash Natesh

        As revolutionary aged care technologies are being trialed and implemented across the nation, innovation and research is once again high on the agenda for many Aged Care Providers across Australia. So let’s delve into what 2018 had on its agenda? Virtual reality driving simulators to test whether seniors can keep their licenses, apps …

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