The skills, compassion and resilience of the aged care workforce has always been a critical factor in ensuring that elderly Australians receive the high quality, customer driven care that they deserve. Now facing accreditation against the new standards, a Royal Commission and increased scrutiny from the media, it is of crucial importance that providers ensure that they are attracting quality staff to the workforce. To do this, providers must tackle the negative perceptions of the aged care sector, develop potential for career progression in aged care roles, build a culture of engagement and better retain staff.
The Strengthening the Aged Care Workforce conference is running in Melbourne for the first time and will bring together residential aged care providers and home care providers to discuss how the aged care workforce can be grown and strengthened to meet the increased demands. This conference will delve into how providers can present the aged care sector to candidates as the workplace of choice, improve engagement and retention in the existing workforce, prepare to demonstrate compliance with the new standards and successfully transition to a customer centric market.
What will you take away from this event
- An understanding of how to promote aged care as the career of choice
- Solutions to overcome the challenge of training a casualised workforce
- Strategies to overcome negative perceptions of the aged care sector
- Ideas to embed customer centricity into organisational culture
- Insight into the use of mentoring & leadership to increase retention & engagement
- Case studies from industry leaders working to address shortages in the aged care workforce
Who will attend?
Chief Executive Officers, General Managers, Directors & Managers from Residential Aged Care and Home Care providers with responsibilities for:
- People and Culture
- Human Resources
- Talent Acquisition
- Learning and Development
- Practice and Quality
- Strategy & Planning
Attend to learn how to
- Respond effectively to the biggest challenges facing the aged care workforce
- Attract & recruit a high quality workforce
- Build a customer centric organisational culture
- Train & upskill the workforce to deliver high quality care
- Connecting the expectations of the consumer with the workforce
- Engaging with our consumers and workforce to drive quality improvement
- EMPLOYEE PANEL DISCUSSION: Unpacking the expectations & experiences of employees in the aged care sector
- Engaging and developing the workforce of the future through modern workplace design, a strong employee value proposition and a coaching leadership approach
Ian Yates is Chief Executive of COTA Australia, the national peak body for COTAs (Councils on the Ageing) in each State and Territory of Australia. Ian was appointed CE of COTA SA in June 1989
and has played national leadership roles in COTA since 2002. COTAs are the peak aged consumer organisation in each state and territory and nationally, with
thousands of organisational members representing over 500,000 seniors, plus 30,000 individual members.
Ian serves on a wide variety of federal government and aged care sector national bodies. He is a member of the Federal Government’s Aged Care Financing Authority; the Aged Care Sector Committee and the Aged Care Quality Advisory Council of the Aged Care Quality Agency and the Department of Health’s ACFI Monitoring Group. Ian is the COTA representative on the National Aged Care Alliance and its Sponsors Group. He is a Board member of the Aged Rights Advocacy Service (ARAS) in SA. Beyond aged care Ian is a member of the Consumer Advisory Panel to the Australian Securities and Investments Commission (ASIC), a Director of Livable Housing Australia, and a member of the Advisory Board of the ARC Centre of Excellence in Population Ageing Research (CEPAR).
Ian is Chair of the Management Committee of the Australasian Journal on Ageing (AJA) and serves as a Director of COTA’s Insurance and Membership Services Ltd (IMS). Ian has previously been a Director of the Aged Care Standards and Accreditation Agency and has served on the Consumer Consultative Committee to the Australian Competition and Consumer
Commission (ACCC) and the Australian Energy Regulator (AER), the National Forum on Mature Age Participation, and the former Ageing Consultative Committee to the Federal Minister for
Over the last decade Ian has been Deputy Chancellor of Flinders University and Chair of its Strategic Resources Committee and various other Committees; Chair of the Cancer Council SA and a Director of the Cancer Council Australia; Deputy Chair of the Repatriation General Hospital in SA; Deputy Chair of the SA Council of Social Service; Board Member of the Southern Adelaide Health Service; Board Member of the Flinders Medical Centre; and a member of the SA Government’s Health Performance Council.
Ian holds a BA from Flinders University; is a Member of the Australian Institute of Company Directors; is an Honorary Doctor and Emeritus Deputy Chancellor of Flinders University; and was awarded Membership in the Order of Australia (AM) in June 2005.
Aged & Community Services Australia (ASCA)
Pat Sparrow is a social policy leader and innovator with expertise in stakeholder engagement and management. She has specific and detailed expertise in ageing policy and aged care, having worked as, and with, a diverse range of stakeholders including consumers, service providers, workforce, health professionals, corporate organisations and Government. This unique ‘360 degree’ perspective ensures that Pat’s leadership approach is strategic and nuanced, inclusive and collaborative.
Pat is currently leading Aged & Community Services Australia (ACSA) toward a new era, as a recently-transitioned national organisation and with the challenges it faces in an increasingly competitive, consumer-driven environment. She is focused on ensuring the organisation has genuine respect and influence among key stakeholders through the
establishment of a strong national voice. Pat’s breadth of knowledge, depth of experience and constructive approach enable her to achieve results that benefit ACSA members and contribute to the best possible outcomes for older Australians.
Bolton Clarke Victoria
Wendy Zernike is the Executive General Manager for Care Innovation and Quality at Bolton Clarke, driving innovation and creativity in the aged and community sector. Wendy has
executive managerial experience, including decades of working in both public and private hospitals in Brisbane. Wendy has post graduate qualifications in leadership and management, an MBA from Griffith University and more recently placed in a Global Business Challenge, a business case competition to design sustainable solutions to global problems.
A newcomer to the aged care sector, Wendy brings with her extensive clinical governance experience and contributes to health system innovation through involvement and collaboration
with national organisations and internationally with China and the USA. A passionate nurse at heart, Wendy mentors the next generation of undergraduate and postgraduate nursing students through the Australian College of Nursing Mentoring Program.
Presbyterian Aged Care
Julie has worked as the Director People, Culture and Engagement for Presbyterian Aged Care (PAC) for nearly three years. Moving to the New Standards had refocused Business Strategy and PC&E team efforts to workforce, risk, quality and care.
Julie comes from a cross-sector HR Director background, holds a Masters in Organisational Development with specialisations in Workforce Development and Change and has focused her career in working with values-based organisations undergoing significant shifts in culture, capability, technology and change.
What People Are Saying
“Excellent two day conference which focused on the current issues facing the aged care sector. Great networking opportunities with like minded professionals.”Benevolent Society Strengthening the Aged Care Workforce 2019 conference attendee
Date: 20 Mar 2019 By: Ash Natesh
Boards governing aged care providers are increasingly under scrutiny during this period of immense change for the aged care sector. With the Royal Commission underway, providers are being called at short notice to provide evidence and account for the quality and safety of their service delivery. At the same time, the new Aged Care Safety …
Date: 10 Jan 2019 By: Ash Natesh
As revolutionary aged care technologies are being trialed and implemented across the nation, innovation and research is once again high on the agenda for many Aged Care Providers across Australia. So let’s delve into what 2018 had on its agenda? Virtual reality driving simulators to test whether seniors can keep their licenses, apps …
Date: 13 Dec 2018 By: Ash Natesh
We interviewed, Chris Dougherty, General Manager, Human Resources Prescare & Professor Michael Woods, Centre of Health Economics Research & Evaluation, University of Technology Sydney. Here is their Insights on what the challenges and wins the aged care sector has faced in 2018: Chris Dougherty, General Manager, Human Resources Prescare “The largest challenge was the looming …
Date: 13 Dec 2018 By: Ash Natesh
In undertaking his work, Professor John Pollaers OAM (Chairman Aged Care Workforce Strategy Taskforce at Australian Department of Health) uncovered some inescapable truths that impact on how the community views aged care and, indeed, how the industry sees itself. The Strategy that he has set out identifies significant opportunities for the industry and individual organisations …