Embedding quality throughout the workforce to deliver consumer centred care
Conference Date
4th & 5th June 2019
Sydney Harbour Marriott
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Advancing the sector to provide sustainable & quality care for consumers
Developed in partnership with COTA and ACSA

During this period of change, aged care providers have to navigate the intense scrutiny of a Royal Commission. This follows several sanctions against aged care providers failing to meet current quality standards. With the implementation of the new Single Aged Care Quality Framework and Standards on the horizon, it is imperative that providers are prepared. Strengthening the aged care workforce is the critical first step to meeting consumer expectations and delivering high quality care.

The 2019 Strengthening the Aged Care Workforce conference will provide practical strategies and ideas for improving the aged care workforce and guiding employees through the Royal Commission. Hear about innovative, award winning practices and contemporary solutions to become an employer of choice and a provider that is leading the way in care practices.

What will you gain by attending?
  • Recommendations from policy leaders and peak bodies on the current challenges for the sector
  • Strategies to recruit workers with both the practical and soft skills required for aged care work
  • Lessons from innovative providers with tried and tested methods for becoming employers of choice
  • Methods to meet Standard 7: Human Resources of the New Aged Care Quality Standards
  • Insights into providing consumer-centric care and upskilling staff

Who will attend?
Executives, Directors, Managers and Business Partners from Home and Residential Aged Care Providers with responsibilities for:
  • Human Resources
  • People and Culture
  • Recruitment
  • Talent Acquisition
  • Practice and Quality
  • Learning and Development
  • Strategy and Planning
  • Operations

Attend to learn:

  • Strategically respond to current issues facing the workforce
  • Understand consumer expectations & deliver person centred-care
  • Enhance recruitment & workforce planning across seniority
  • Improve the employee experience & upskill workers to strengthen retention
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Key Speakers

Ian Yates AM
Chief Executive
COTA Australia
Ian Hardy
Aged Services Industry Reference Committee
Adjunct Professor Kylie Ward FACN
Chief Executive Officer
Australian College of Nursing
Pat Sparrow
Chief Executive Officer
Aged & Community Services Australia (ACSA)


What People Are Saying

  • “I found this building a quality aged care workforce conference to be extremely beneficial and enlightening as to what is happening in our sector. The presenters were very knowledgeable in their areas of expertise, and the content included both higher level thinking and strategic workforce planning concepts as well as real-life, practical advice and tools that can assist in attracting and retaining a quality workforce today. Highly recommend!”

    Catherine Hicks
    ComLink | Building a Quality Aged Care Workforce conference 2018 attendee


  • Date: 6 Nov 2018  By: Chris Dougherty

    In 2016, the Australian aged care workforce was estimated to no more than 360,000. This represents around 3% of the Australian workforce. This workforce provided services to 280,000 Australians, of whom 70% were in residential care. (Research Australia) Beyond the statistics, it is a workforce that has an enormous influence on the quality of life …

  • Date: 28 Aug 2018  By: Ash Natesh

    The aged care industry have been scrutinized time and again to be “untrustworthy providers getting rich on our tax money while providing a bad service”. Often communications between the industry sectors are hazy. While government only provides bronze cover for institutions, for a gold and silver cover unfortunately the individual has to bear the costs. …

  • Date: 20 Jun 2018  By: Sasha Eden

    Research has clearly shown that happier staff are more productive. When we are interested and challenged by our work, believe in the vision of the organisation, and are empowered by our leaders, we put more energy into bringing that vision to life. We personally invest in the team’s collective success and own the challenges along …

  • Date: 5 Jun 2017  By: Campbell McGlynn

    IRT Group is an aged care provider operating in NSW, ACT and QLD. We have 2,400 employees and operate five business units; residential care, retirement living, IRT at Home, IRT Catering and the IRT College, our training company.   Becoming an employer of choice was not something we intentionally set out to do. Rather it …

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