Following a series of high profile compliance failures and reports of elder abuse in aged care facilities, further perpetuating a negative perception of the sector, pressure on providers to deliver high quality services is greater than ever. This is exacerbated by the implementation of the Royal Commission into Aged Care which promises further negative press as it uncovers tough stories and will no doubt have significant implications for the future of the industry.
At the same time, providers must be ready for the new Single Aged Care Quality Framework and Standards to officially come into force in July 2019. Focusing on consumer directed care, the new standards mandate a shift away from traditional models of care and will require dramatic transformation of organisational processes to prioritise and demonstrate quality of care and quality of life.
With increased public scrutiny and a strong government commitment to ensure and improve quality, the Quality in Aged Care Conference 2019, is a critical event for all providers of aged care services to take away key insights and information from industry leaders, peak bodies and legislators and prepare their organisations for some of the biggest challenges facing the industry, including the Royal Commission and the new standards.
What you will take away
- Updates from industry peak bodies about ongoing reform and legislative changes
- Advice from organisations who’ve been through other Royal Commissions Insights from consumer advocacy groups around consumer expectations
- Strategies from award-winning, best practice providers to grow a consumer-focused culture
- Tools to measure & deliver quality care Innovative solutions to improve quality of life for of consumers
Who will attend?
Chief Executives, General Managers and Directors from Home, Community and Residential Care providers with responsibilities for:
- Client/Consumer Relations
IMPORTANT VENUE INFORMATION
Due to overwhelming popularity, this conference has been relocated from the Sydney Boulevard Hotel to the Hyatt Regency Sydney
Attend to learn:
- Strategically respond to the Royal Commission into Aged Care
- Transition to the new standards & ensure continuous improvement
- Transform organisational processes & build a consumer centric culture
- Deliver & measure quality of care & quality of life
Aged Care Quality & Safety Commission
Janet is a career public servant who for the last 20 years has held a range of executive positions at Commonwealth, State and regional levels, working in the areas of health and aged care policy, strategy and planning.
After stints in the NSW Department of Health, the Commonwealth Department of Veterans’ Affairs and the Commonwealth Department of Health, Janet took up the position of Deputy CEO, and then acting CEO, of the Northern Territory Department of Health.
Immediately before her appointment as inaugural Commissioner of the Aged Care Quality and Safety Commission in January this year, Janet was Chief Co-ordinator with overall responsibility for leading the Northern Territory Government’s response to the Royal Commission into the Protection and Detention of Children in the Northern Territory.
In 2009, Janet was awarded a Public Service Medal for her contributions to health system policy.
Ian Yates is Chief Executive of COTA Australia, the national peak body for COTAs (Councils on the Ageing) in each State and Territory of Australia. Ian was appointed CE of COTA SA in June 1989 and has played national leadership roles in COTA since 2002.
Ian serves on a wide variety of federal government and aged care sector national bodies. He is a member of the Federal Government’s Aged Care Financing Authority; the Aged Care Sector Committee and the Aged Care Quality Advisory Council.
Beyond aged care Ian is a member of the Consumer Advisory Panel to the Australian Securities and Investments Commission (ASIC), a Director of Livable Housing Australia, and a member of the Advisory Board of the ARC Centre of Excellence in Population Ageing Research (CEPAR).
Ian holds a BA from Flinders University; is a Member of the Australian Institute of Company Directors; is an Honorary Doctor and Emeritus Deputy Chancellor of Flinders University; and was awarded Membership in the Order of Australia (AM) in June 2005.
Aged & Community Services Australia (ACSA)
Pat Sparrow is a social policy leader and innovator with expertise in stakeholder engagement and management. She has specific and detailed expertise in ageing policy and aged care, having worked as, and with, a diverse range of stakeholders including consumers, service providers, workforce, health professionals, corporate organisations and Government. This unique ‘360 degree’ perspective ensures that Pat’s leadership approach is strategic and nuanced, inclusive and collaborative.
Pat is currently leading Aged & Community Services Australia (ACSA) toward a new era, as a recently-transitioned national organisation and with the challenges it faces in an increasingly competitive, consumer-driven environment. She is focused on ensuring the organisation has genuine respect and influence among key stakeholders through the establishment of a strong national voice. Pat’s breadth of knowledge, depth of experience and constructive approach enable her to achieve results that benefit ACSA members and contribute to the best possible outcomes for older Australians.
With the announcement of the Royal Commission into Aged Care Quality and Standards, Australia’s Aged Care sector clearly has challenges to address. PwC’s experience in working with clients responding to the Financial Services Royal Commission, combined with our experience in Aged Care, means we are well placed to support you in ensuring the trust of the communities in which you operate, and to help you meet the high standards we all expect of the sector.
Webstercare is a world-leading medication management innovator recognised by numerous awards over many years, including the aged care industry’s 2015 ITAC Innovative Company of the Year. Having invented the world’s first multi-dose medication management aid – Webster-pak® – more than 30 years ago Webstercare has since supported the aged care sector with dedication to help people make optimal use of their medication. Webstercare offers complete solutions to pharmacies that serve community and/or aged care customers. These include the MedsPro® system and Robot to maximise medication packing productivity and efficiency; MedSig® for electronic signing, administration and communication in aged care facilities; and the computerised ‘chart-as-a-script’ RxMedChart TM system.
Napier Healthcare Solutions is a specialist global technology vendor for healthcare providers. As a pioneer in promoting an “inclusive technology” approach among aged care providers, Napier offers a comprehensive solutions suite that includes an interoperable Cloud-based platform that empowers Long Term Care providers in areas such as Residential Care, Home Care, Remote Patient Monitoring and Telemedicine. Powered by Artificial Intelligence/Machine Learning solutions and Napier’s technology expertise, healthcare providers can now launch new service lines in the shortest possible time to assist in compliance changes for Aged Care Reform. For more information, make your way to www.napierhealthcare.com.
Research Analytics Consulting Services provides management strategies to give your business clarity and focus to straighten your aims on your outcome.
Growing competition in the aged care sector means business must perform at its optimum level.
Don’t let change challenge your business (or put you out of it).
Research Analytics Consulting provides financial and systems development to keep you in the game.
Assisted care for older people who want to continue living at home is a significant challenge in many countries. At SP TechSolutions® we have developed HalleyAssist®, which is a next generation Digital Assisted Living solution, designed specifically to address those challenges for aging populations to remain healthy and safe in their own home. We are committed to bringing to the healthcare market a truly transformative technology with tangible customer benefits.
SP TechSolutions® initially invested in an R&D venture in collaboration with Swinburne University to develop HalleyAssist®. Following the initial prototype development SP TechSolutions® has a built a small team of business professionals, software engineers, and engaged a research team to further develop the prototype for commercial release. HalleyAssist® represents a next generation solution designed to embrace current and future health trends utilizing an Artificial Intelligence based platform. The design is based upon a non-invasive ecosystem to help older people live safely and healthily in their homes or care facilities, for longer than would otherwise be possible. Our custom built HalleyAssist® hub, speakers and other hardware provide an end-to-end solution for the deployment of the system.
HalleyAssist®, as well as providing smart home automation, monitors the wellbeing and detects abnormal changes in behaviour of an elderly person. HalleyAssist® makes use of techniques from Machine Learning to learn normal behaviour patterns from sensor data after which it can detect significant changes in behavioural patterns, should they occur.
As part of the development of the system, we carried out in-home trials of the technology by installing it in four older people’s home for six weeks. The response from the older people to the system was very positive. The results from the trials are being presented at a major international conference in early 2019. The trials demonstrate to us the difference it can make to people’s lives.
We all know our aging population is a significant concern, and the value that could be realized through HalleyAssist® in terms of partnerships with related organization in terms of added value services is significant.
Our vision is to provide a user-friendly application as part of an ecosystem that addresses contemporary aged care management challenges and is a leader in the development of future home healthcare technologies. It has the potential to transform how we, as a nation, look at home healthcare.
HalleyAssist® is a significant breakthrough in enabling independent living for older people.
blisscare health® is an Australian national healthcare and wellness management company. It is one of the fastest growing and innovative companies in Australia with national and international awards (Smart50 in 2015, 2016, 2017; BRW100 in 2016 & 2017; AA Best Rehabilitation Operator in 2015 & 2016).
blisscare health® has a vision to change the face of senior’s health and wellbeing through innovative healthcare models, premium services and excellent customer experience.
blisscare health® offers a wide range of services including allied health, primary healthcare and fitness for seniors. We work in partnership with a range aged care providers including residential aged care facilities, retirement living organisations and primary health operators.
With a team of highly skilled professionals, blisscare health® will continue to address the challenges of health, wellness and fitness for the ageing population.
We are changing the face of senior’s health with healthcare innovation that matters.
MOA Benchmarking are experts in online systems for quality improvement and risk assessment in aged and home care. MOA represent the largest community of providers networked to continuously improve outcomes for older Australians in care. Individual services through to Australia’s largest provider organisations partner with MOA to tailor a suite of continuously updated tools including audits, surveys and quality indicators. A partnership with MOA transitions provider organisations from compliance to better practice; keeping them ahead of constantly changing regulation and the ‘incident waiting to happen’. Providers can seamlessly drill down from their dashboard to detailed benchmarked reporting in real time. Performance can be assessed over time as well as how it compares with like peers. Risk and opportunities for improvement are intuitively flagged and connect with an online Plan for Continuous Improvement (PCI) Manager. Teams collaborate to convert data such as MOA report flags, complaints or suggestions into documented improvements within a ‘live’ platform. Staff are notified of every update and reports are submitted or shared with the AACQA or stakeholders on demand. MOA Benchmarking provides a complete quality improvement program which is constantly evolving to meet the changing needs of the age care sector.
STANDARD AGED CARE
Detailed functional assessments
Individualised Care Plans
Post Hospitalisation Assessment and Rehabilitation
Pressure Area Management
Oedema Care Management
Detailed Complex Pain Assessment
Monitored & goal oriented pain management
Manual handling for Care Staff
Manual Handling for Non-care staff
Falls Risk: Identify & Minimise
ACFI :Insight to documentation
Self Assisted Exercises for Staff
Work Health & Safety
ACFI Consultancy reviewing and identifying gaps, assisting in accurate claiming and driving revenue.
Individual Falls Risk Assessment
Falls Prevention Plans
Monthly Falls Recording and Analysis
Falls – Follow Up Meetings
Updated Falls Prevention Technology
WORK HEALTH & SAFETY
Audit and Identify Hazards
3 Monthly reports on analysis
Auditing Documentation and ensuring consistency with nursing documentation Education, WHS & Validation Support.
Our Exercise Physiologist can assess & design your daily routine to accomodate a healthy balance of graded exercises & enjoyable lifestyle. This can assist in management of Diabetes, Cardiovascular issue, Weight Management, assist with general health & fitness. Small circuit groups or larger fitness session, whatever suits your needs, can be run in Retirement Unit / Community Centres or Nursing Homes.
Our Podiatrist can provide assessment & treatment of bunions, arthritic deformities, diabetic foot or simply
managing toe nails. Footwear Assessment and orthotics are usually assessed and recommended as needed.
Chair Assessments, Home modifications, any equipments to ease activities of daily living, regain hand functions etc all can be assessed & managed by our experienced OTs.
We provide private, semi private or group sessions based on your need. List Groups focus on:
o Balance Boarding
o Building bones
o Flexi Train
o Senior Pilates
o Breathe Yoga
o Continence Training
o Shoulder and Hand
CONTA C T US
1300 917 943 / 0430 393 924 firstname.lastname@example.org
Specialising in medication management for over 20 years, Meditrax is Australia’s leading provider of medication management reviews and quality use of medicines services to residential aged care organisations and individual facilities.
Utilising the most up-to-date, evidence-based information available, Meditrax has developed an extensive range of medication management and education resources to meet the increasing challenges facing aged care providers in meeting accreditation standards and improving the quality of care. Working in partnership to find solutions, Meditrax assists organisations and facilities to be prepared in the current industry environment with transition to the New Aged Care Quality Standards and the likely outcomes of the Royal Commission into Aged Care.
Specialist medication management services span innovative online learning, face-to-face workshops, policy and procedure development and comprehensive residential aged care facility audits with benchmarking. Keeping in touch with industry medication management issues, key strategies and suggestions are succinctly communicated via regular ‘Medi-Prompt’ messages as well as quarterly newsletters for facility staff, residents/relatives, and GPs. Advice is readily provided during regular onsite visits or in Medical Advisory Committee meetings, and is always only a phone call or email away.
Meditrax pharmacists are passionate about their role in making a difference to the quality of life of older people living in residential aged care facilities, working collaboratively with GPs and facilities to case conference individual medication reviews, and have always interviewed residents and/or their family members to discuss their concerns and involve them in decisions about their medications.
Introduction of the RMMR portal has enabled ready access to individual medication management reviews and allows GPs to directly enter outcomes.
Meditrax is responsive to the changing needs of the aged care industry, pre-emptively addressing areas of concern and providing solutions for safe and optimized medication management, and contributing to improved quality of life for aged care residents.
We look forward to meeting you and discussing how we can help your facility or organization.
Suremploy is a leading provider of Pre-Employment Screening (PES) services Nationally.
Benefits our clients are experiencing include:
Increased efficiency in the recruitment process
Decreased Workers Compensation costs.
Increased staff morale, productivity and general well-being of the workforce.
Reduced recruitment costs, sick leave and replacement wages.
We have been working with some of Australia’s largest clients in both residential and community based aged care since 2000, with over 5,000 assessments conducted in this sector alone in 2018. We strive to help clients achieve their health and safety goals by having a productive workforce with robust employees that are well suited for each role. Our key objective is to ensure that all employees can safely meet the inherent requirements of the role from the first day on the job and minimise risk of injury.
Our innovative online platform (Suremploy Connect) enables employers to register candidates/ applicants for a PES within minutes and enables real-time tracking of progress and report retrieval upon completion of the assessment. Our Clients receive regular analytical reports which assist with an in-depth understanding of the employees who are entering the business which can assist with the development and management of safety and well-being initiatives, along with what risk has been avoided via our comprehensive musculoskeletal and functional ‘risk-based’ model. 2019 will see Suremploy roll out a comprehensive holistic online assessment which will look at both physical and mental function.
What People Are Saying
Thought provoking conference that challenged me to adjust my perspectives and to see outside the square.Care Manager, Illawarra Diggers Aged and Community Care
It was well organised, with academics and specialists within the industry. Presenters gave me an up to date overview of the growth and development within residential and home care services with the consumer’s experience.Director of Clinical Excellence, Greengate
Date: 20 Mar 2019 By: Ash Natesh
Boards governing aged care providers are increasingly under scrutiny during this period of immense change for the aged care sector. With the Royal Commission underway, providers are being called at short notice to provide evidence and account for the quality and safety of their service delivery. At the same time, the new Aged Care Safety …
Date: 10 Jan 2019 By: Ash Natesh
As revolutionary aged care technologies are being trialed and implemented across the nation, innovation and research is once again high on the agenda for many Aged Care Providers across Australia. So let’s delve into what 2018 had on its agenda? Virtual reality driving simulators to test whether seniors can keep their licenses, apps …
Date: 13 Dec 2018 By: Ash Natesh
We interviewed, Chris Dougherty, General Manager, Human Resources Prescare & Professor Michael Woods, Centre of Health Economics Research & Evaluation, University of Technology Sydney. Here is their Insights on what the challenges and wins the aged care sector has faced in 2018: Chris Dougherty, General Manager, Human Resources Prescare “The largest challenge was the looming …
Date: 13 Dec 2018 By: Ash Natesh
In undertaking his work, Professor John Pollaers OAM (Chairman Aged Care Workforce Strategy Taskforce at Australian Department of Health) uncovered some inescapable truths that impact on how the community views aged care and, indeed, how the industry sees itself. The Strategy that he has set out identifies significant opportunities for the industry and individual organisations …
Endorsers & Media Partners
Welcome to ACSA…
…the strong, proactive voice for not-for-profit aged services providers.
We know how important our members are to the community and the people they serve, and we are passionate about the quality and value of the services they provide, irrespective of their size, service mix or location.
ACSA collaborates with its membership to ensure powerful advocacy for a fair, responsive and caring society that values and supports older Australians.
Australian Ageing Agenda
Australian Ageing Agenda (AAA) is an independent and authoritative bi-monthly magazine and news website for people who work in or around the broad aged services and retirement living sectors in Australia. It provides a range of objective news, analysis and opinion on ageing issues and policy, aged care and seniors housing.
Community Care Review
To assist community care organisations and their staff to understand and navigate the historic changes underway in both community aged care and disability services, in early 2015 the team behind AAA launched a new magazine dedicated exclusively to community care.
Published quarterly, Community Care Review magazine provides news and analysis on the key challenges and opportunities facing the sector, as well as opinion from informed commentators and sector leaders. Leading experts provide analysis and advice on key areas impacting community care organisations. Community Care Review has a strong focus on evidence-based practice, and carries a range of engaging articles on research, clinical and practice issues. Community Care Review is published quarterly.
HelloCareHelloCare is Australia’s premier source of aged care content and daily news crafted for specifically for the Australian senior audience.With a readership comprised of aged care professionals, Australian seniors, and families with loved ones utilising aged care services, our relationship with our loyal audience has evolved into an ongoing conversation between us and the very people we were initially trying to reach.We produce fresh content on a daily basis across all forms of media, covering a wide variety of topics that resonate with our audience, shining a light on elderly issues with expert opinions from those within the actual industry.Here at HelloCare we believe that self-worth is derived from the value that others place on you and your issues, and we are committed to ensuring that elderly Australians and those within the aged care industry have a reliable and trustworthy hub for online news, education and entertainment.We believe that the elderly are undervalued, and we are doing everything we can to change that perception.