Get future ready with continuous quality improvement
Conference Date
6th & 7th March 2018
Sydney Boulevard Hotel
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The Quality in Aged Care Conference was the latest in a series of conferences developed in partnership with COTA Australia and ACSA. It was a first of a kind opportunity for aged care providers to engage with industry leaders, experts and leading aged care providers who are driving quality beyond compliance.
Video content and presentations from the conference are available. To purchase sessions please click here or for more information about the recordings, scroll down.

Highlights from the Conference:
  • Nick Ryan opened the conference with an update on where the Australian Aged Care Quality Agency is up to with the Single Aged Care Quality Standards. While the Agency may not have all the answers - the intended future direction for Quality in Aged Care has been made clear.
  • Delegates had the chance to voice their biggest questions and concerns during the strategic interactive panel session featuring the Australian Aged Care Quality Agency, the Aged Care Advisory Council,  the Aged Care Complaints Commissioner and the Department of Health.
  • Professor John Pollaers shared insights from the Aged Care Workforce Taskforce and set the scene for the current state of the aged care workforce with five strategic imperatives to redefine our thinking
  • Mark Sewell from Warrigal Care demonstrated how to take a client focused approach and flip the idea of quality and customer experience
  • Maree Burke from Parramatta City Council inspired and transformed our thinking about the dignity of risk and explained how she is implementing indicators for quality of life including physical, mental and emotional wellbeing.

Your feedback!
“COTA Criterion Conferences provide a great mix of expert comment, lived experience of implementing reform and fabulous networking”

“Thought provoking conference that challenged me to adjust my perspectives and to see outside the square”

“I really enjoyed the conference, with relevant speakers who provided excellent information to action in this time of reform in aged care”

Missed the Conference?
If you couldn’t make it to the two day event, conference video recordings are available for purchase. These packages feature a full video recording of the session with the added benefit of synchronised speaker’s slide presentations so you can follow along as you watch.

Recordings are offered in the following packages:
  • Strategic Perspectives on Quality in Aged Care
  • Meeting Changing Quality Expectations
  • Measuring Quality of Care & Quality of Life

  • Each package is $499+GST
  • $999+GST for all three packages

Package Speakers and Topics:

Strategic Perspectives on Quality in Aged Care
  • Nick Ryan - Preparing for the new accreditation framework
  • Amy Laffan - Reflecting on Quality in Aged Care
  • Panel Discussion - Addressing the evolving expectations of quality
  • John Pollears - Spotlight on the aged care workforce
  • Anne Marie - Shaping a culture of quality
Meeting Changing Quality Expectations
  • Judy Gregurke - Quality indicators - where next: what, why & who?
  • Pat Sparrow - Provider perspectives on quality
  • Julie MacKenzie - Elder abuse & aged care
  • Catherine Daley - Reducing risk factors & driving clinical governance
Measuring Quality of Care & Quality of Life
  • Mark Sewell - Implementing the Warrigal Way: Empowering trust & quality
  • Maree Burke - Case Study: Implementing indicators for quality of life
  • Karn Nelson - Selecting & implementing tools to measure quality
  • Michael Fine - Implementing the ACCOM tool to drive quality
    *For more details about speakers and their sessions, please refer to the ‘Agenda’ tab
To purchase the conference video packages click here  
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Key Speakers

Nick Ryan
Chief Executive Officer
The Australian Aged Care Quality Agency
Sally Ross
Director NSW/ACT Complaints Operations
Aged Care Complaints Commissioner
Mark Sewell
Chief Executive Officer
Warrigal Care
Professor John Pollaers
Aged Care Workforce Strategy Taskforce


What People Are Saying

  • The Criterion Conference was great with a good line up of relevant to the industry speakers

    Robyn Simpson
    General Manager, Doutta Gala Aged Services
  • Criterion go to a considerable effort to anticipate the sector needs, bringing together thought leaders and leading industry experts to share their knowledge and expertise

    Wendy Hill
    Head of Aged Care Propositions, KinCare
  • There is nothing better than hearing people speak from their hearts about why aged care is important – the needs of consumers are the reason we work in aged care

    Judy Gregurke
    National Manager Aged Care Reform, COTA Australia
  • “Our commitment to [quality] will be relentless, on behalf of all older Australians, who deserve nothing but the best of care”

    The Hon Ken Wyatt AM
    MP, Minister for Aged Care & Indigenous Health


  • Date: 5 Jun 2017  By: Campbell McGlynn

    IRT Group is an aged care provider operating in NSW, ACT and QLD. We have 2,400 employees and operate five business units; residential care, retirement living, IRT at Home, IRT Catering and the IRT College, our training company.   Becoming an employer of choice was not something we intentionally set out to do. Rather it …

  • Date: 10 May 2017  By: Jayne Ryan

    Demographic changes, an ageing population and a mobile workforce present many challenges for the community services workplace. More jobs are being created in the health and disability sector, particularly with the arrival of the NDIS, and in order to attract and retain a skilled workforce, we need to look outside the box. Shortages in the …

  • Date: 9 May 2017  By: Greg Skelton

    We need to change the aged care industry in Australia. We all know that aged care needs to transform to reflect what customers really want, so at PresCare, we are demonstrating our commitment to this by asking real people what they want and need. This has helped to paint a picture of what the company …

  • Date: 1 May 2017  By: Craig Flett

    Freedom Aged Care doesn’t sit within a defined category within the aged care sector. The model falls under the retirement home villages act, the care offering is aligned to residential aged care and the service offering embraces freedom, choice, and independence. With changes in government legislation and greater client expectations, there is now a stronger …

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