Following a series of high profile compliance failures and reports of elder abuse in aged care facilities, further perpetuating a negative perception of the sector, pressure on providers to deliver high quality services is greater than ever. This is exacerbated by the implementation of the Royal Commission into Aged Care which promises further negative press as it uncovers tough stories and will no doubt have significant implications for the future of the industry.
At the same time, providers must be ready for the new Single Aged Care Quality Framework and Standards to officially come into force in July 2019. Focusing on consumer directed care, the new standards mandate a shift away from traditional models of care and will require dramatic transformation of organisational processes to prioritise and demonstrate quality of care and quality of life.
With increased public scrutiny and a strong government commitment to ensure and improve quality, the Quality in Aged Care Conference 2019, is a critical event for all providers of aged care services to take away key insights and information from industry leaders, peak bodies and legislators and prepare their organisations for some of the biggest challenges facing the industry, including the Royal Commission and the new standards.
What you will take away
• Updates from industry peak bodies about ongoing reform and legislative changes
• Advice from organisations who’ve been through other Royal Commissions
• Insights from consumer advocacy groups around consumer expectations
• Strategies from award-winning, best practice providers to grow a consumer-focused culture
• Tools to measure & deliver quality care
• Innovative solutions to improve quality of life for of consumers
Who will attend?
Chief Executives, General Managers and Directors from Home, Community and Residential Care providers with responsibilities for:
• Client/Consumer Relations
Attend to learn:
- Strategically respond to the Royal Commission into Aged Care
- Transition to the new standards & ensure continuous improvement
- Transform organisational processes & build a consumer centric culture
- Deliver & measure quality of care & quality of life
- Learnings from the Royal Commission into Institutional Responses to Child Sexual Abuse
- Creating an organisational response for the Royal Commission into Aged Care
- Understanding the new standards & their implications for your organisation
- Developing organisational processes to effectively implement the new standards
Aged Care Quality & Safety Commission
Ian Yates is Chief Executive of COTA Australia, the national peak body for COTAs (Councils on the Ageing) in each State and Territory of Australia. Ian was appointed CE of COTA SA in June 1989 and has played national leadership roles in COTA since 2002.
Ian serves on a wide variety of federal government and aged care sector national bodies. He is a member of the Federal Government’s Aged Care Financing Authority; the Aged Care Sector Committee and the Aged Care Quality Advisory Council.
Beyond aged care Ian is a member of the Consumer Advisory Panel to the Australian Securities and Investments Commission (ASIC), a Director of Livable Housing Australia, and a member of the Advisory Board of the ARC Centre of Excellence in Population Ageing Research (CEPAR).
Ian holds a BA from Flinders University; is a Member of the Australian Institute of Company Directors; is an Honorary Doctor and Emeritus Deputy Chancellor of Flinders University; and was awarded Membership in the Order of Australia (AM) in June 2005.
Aged & Community Services Australia (ACSA)
Pat Sparrow is a social policy leader and innovator with expertise in stakeholder engagement and management. She has specific and detailed expertise in ageing policy and aged care, having worked as, and with, a diverse range of stakeholders including consumers, service providers, workforce, health professionals, corporate organisations and Government. This unique ‘360 degree’ perspective ensures that Pat’s leadership approach is strategic and nuanced, inclusive and collaborative.
Pat is currently leading Aged & Community Services Australia (ACSA) toward a new era, as a recently-transitioned national organisation and with the challenges it faces in an increasingly competitive, consumer-driven environment. She is focused on ensuring the organisation has genuine respect and influence among key stakeholders through the establishment of a strong national voice. Pat’s breadth of knowledge, depth of experience and constructive approach enable her to achieve results that benefit ACSA members and contribute to the best possible outcomes for older Australians.
Leanne is Executive Leader Strategic Innovation and Development at Warrigal, an Illawarra based community not for profit aged care provider with over 1000 employees providing care and services to more than 4,000 customers in the Illawarra, Southern Highlands and Southern Tablelands regions of NSW. Leanne is responsible for developing strategies to ‘future proof’ Warrigal – new business models, research and development, entrepreneurship, stakeholder engagement, community relations, collaborations and partnerships, commissioning new developments and so on. Before joining Warrigal Leanne has held executive level positions in a range of industry sectors including state and federal government.
Leanne is a passionate advocate for the Illawarra region having been: a current member of the Property Council’s Illawarra Committee; a Board Member of Regional Develop Australia’s Illawarra Board for 6 years; Chair of Leadership Illawarra Program’s Steering Committee; and Member of the Advisory Council to the NSW Minister for Ageing and Disability Services/Minister for the Illawarra. Leanne’s qualifications include a Bachelor of Arts Degree majoring in Business and Geography, a Graduate Diploma in Adult Education, a Masters of Education; and PhD level research in inter-organisational change.
Leanne enjoys feeling connected to her home town of Kiama where she raised her two adult children and enjoys giving back to the Illawarra community through her volunteering work with Community Cancer Link.
Webstercare is a world-leading medication management innovator recognised by numerous awards over many years, including the aged care industry’s 2015 ITAC Innovative Company of the Year. Having invented the world’s first multi-dose medication management aid – Webster-pak® – more than 30 years ago Webstercare has since supported the aged care sector with dedication to help people make optimal use of their medication. Webstercare offers complete solutions to pharmacies that serve community and/or aged care customers. These include the MedsPro® system and Robot to maximise medication packing productivity and efficiency; MedSig® for electronic signing, administration and communication in aged care facilities; and the computerised ‘chart-as-a-script’ RxMedChart TM system.
Napier Healthcare Solutions is a specialist global technology vendor for healthcare providers. As a pioneer in promoting an “inclusive technology” approach among aged care providers, Napier offers a comprehensive solutions suite that includes an interoperable Cloud-based platform that empowers Long Term Care providers in areas such as Residential Care, Home Care, Remote Patient Monitoring and Telemedicine. Powered by Artificial Intelligence/Machine Learning solutions and Napier’s technology expertise, healthcare providers can now launch new service lines in the shortest possible time to assist in compliance changes for Aged Care Reform. For more information, make your way to www.napierhealthcare.com.
Research Analytics Consulting Services provides management strategies to give your business clarity and focus to straighten your aims on your outcome.
Growing competition in the aged care sector means business must perform at its optimum level.
Don’t let change challenge your business (or put you out of it).
Research Analytics Consulting provides financial and systems development to keep you in the game.
Assisted care for older people who want to continue living at home is a significant challenge in many countries. At SP TechSolutions® we have developed HalleyAssist®, which is a next generation Digital Assisted Living solution, designed specifically to address those challenges for aging populations to remain healthy and safe in their own home. We are committed to bringing to the healthcare market a truly transformative technology with tangible customer benefits.
SP TechSolutions® initially invested in an R&D venture in collaboration with Swinburne University to develop HalleyAssist®. Following the initial prototype development SP TechSolutions® has a built a small team of business professionals, software engineers, and engaged a research team to further develop the prototype for commercial release. HalleyAssist® represents a next generation solution designed to embrace current and future health trends utilizing an Artificial Intelligence based platform. The design is based upon a non-invasive ecosystem to help older people live safely and healthily in their homes or care facilities, for longer than would otherwise be possible. Our custom built HalleyAssist® hub, speakers and other hardware provide an end-to-end solution for the deployment of the system.
HalleyAssist®, as well as providing smart home automation, monitors the wellbeing and detects abnormal changes in behaviour of an elderly person. HalleyAssist® makes use of techniques from Machine Learning to learn normal behaviour patterns from sensor data after which it can detect significant changes in behavioural patterns, should they occur.
As part of the development of the system, we carried out in-home trials of the technology by installing it in four older people’s home for six weeks. The response from the older people to the system was very positive. The results from the trials are being presented at a major international conference in early 2019. The trials demonstrate to us the difference it can make to people’s lives.
We all know our aging population is a significant concern, and the value that could be realized through HalleyAssist® in terms of partnerships with related organization in terms of added value services is significant.
Our vision is to provide a user-friendly application as part of an ecosystem that addresses contemporary aged care management challenges and is a leader in the development of future home healthcare technologies. It has the potential to transform how we, as a nation, look at home healthcare.
HalleyAssist® is a significant breakthrough in enabling independent living for older people.
Blisscare Health® is a national organisation and one of the fastest growing and innovative companies in Australia awarded by Smart50 and BRW100 with the vision of changing the face of senior’s health through innovation, premium services and excellent customer experience. We deliver physiotherapy, podiatry, dietetics, nursing, exercise physiology and medical services within residential aged care homes, retirement villages, medical centres, health clubs and community. We operate in partnerships with residential aged care facilities, retirement living organisations and primary health providers. With a team of highly skilled professionals, Blisscare Health® will continue to address the challenges of health, wellness and fitness for clients over 60.
MOA Benchmarking are experts in online systems for quality improvement and risk assessment in aged and home care. MOA represent the largest community of providers networked to continuously improve outcomes for older Australians in care. Individual services through to Australia’s largest provider organisations partner with MOA to tailor a suite of continuously updated tools including audits, surveys and quality indicators. A partnership with MOA transitions provider organisations from compliance to better practice; keeping them ahead of constantly changing regulation and the ‘incident waiting to happen’. Providers can seamlessly drill down from their dashboard to detailed benchmarked reporting in real time. Performance can be assessed over time as well as how it compares with like peers. Risk and opportunities for improvement are intuitively flagged and connect with an online Plan for Continuous Improvement (PCI) Manager. Teams collaborate to convert data such as MOA report flags, complaints or suggestions into documented improvements within a ‘live’ platform. Staff are notified of every update and reports are submitted or shared with the AACQA or stakeholders on demand. MOA Benchmarking provides a complete quality improvement program which is constantly evolving to meet the changing needs of the age care sector.
What People Are Saying
Thought provoking conference that challenged me to adjust my perspectives and to see outside the square.Care Manager, Illawarra Diggers Aged and Community Care
It was well organised, with academics and specialists within the industry. Presenters gave me an up to date overview of the growth and development within residential and home care services with the consumer’s experience.Director of Clinical Excellence, Greengate
Date: 10 Jan 2019 By: Ash Natesh
As revolutionary aged care technologies are being trialed and implemented across the nation, innovation and research is once again high on the agenda for many Aged Care Providers across Australia. So let’s delve into what 2018 had on its agenda? Virtual reality driving simulators to test whether seniors can keep their licenses, apps …
Date: 13 Dec 2018 By: Ash Natesh
We interviewed, Chris Dougherty, General Manager, Human Resources Prescare & Professor Michael Woods, Centre of Health Economics Research & Evaluation, University of Technology Sydney. Here is their Insights on what the challenges and wins the aged care sector has faced in 2018: Chris Dougherty, General Manager, Human Resources Prescare “The largest challenge was the looming …
Date: 13 Dec 2018 By: Ash Natesh
In undertaking his work, Professor John Pollaers OAM (Chairman Aged Care Workforce Strategy Taskforce at Australian Department of Health) uncovered some inescapable truths that impact on how the community views aged care and, indeed, how the industry sees itself. The Strategy that he has set out identifies significant opportunities for the industry and individual organisations …
Date: 4 Dec 2018 By: Ash Natesh
Technology is developing at a rapid rate and as a result there has been massive changes in the aged care industry. Not only is technology enabling elderly people to lead healthier and more independent lives, it is helping carers and medical professionals monitor their health, to ensure they get the help they need, when they …
Endorsers & Media Partners
Welcome to ACSA…
…the strong, proactive voice for not-for-profit aged services providers.
We know how important our members are to the community and the people they serve, and we are passionate about the quality and value of the services they provide, irrespective of their size, service mix or location.
ACSA collaborates with its membership to ensure powerful advocacy for a fair, responsive and caring society that values and supports older Australians.
Australian Ageing Agenda
Australian Ageing Agenda (AAA) is an independent and authoritative bi-monthly magazine and news website for people who work in or around the broad aged services and retirement living sectors in Australia. It provides a range of objective news, analysis and opinion on ageing issues and policy, aged care and seniors housing.
Community Care Review
To assist community care organisations and their staff to understand and navigate the historic changes underway in both community aged care and disability services, in early 2015 the team behind AAA launched a new magazine dedicated exclusively to community care.
Published quarterly, Community Care Review magazine provides news and analysis on the key challenges and opportunities facing the sector, as well as opinion from informed commentators and sector leaders. Leading experts provide analysis and advice on key areas impacting community care organisations. Community Care Review has a strong focus on evidence-based practice, and carries a range of engaging articles on research, clinical and practice issues. Community Care Review is published quarterly.