Preparing for the New Quality Standards | Responding to the Royal Commission | Building Trust & Engaging with Consumers
Conference Date
5th & 6th March 2019
Hyatt Regency Sydney
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Are you ready to respond to the biggest challenges facing Aged Care?
Developed in partnership with COTA and ACSA      

Following a series of high profile compliance failures and reports of elder abuse in aged care facilities, further perpetuating a negative perception of the sector, pressure on providers to deliver high quality services is greater than ever. This is exacerbated by the implementation of the Royal Commission into Aged Care which promises further negative press as it uncovers tough stories and will no doubt have significant implications for the future of the industry.

At the same time, providers must be ready for the new Single Aged Care Quality Framework and Standards to officially come into force in July 2019. Focusing on consumer directed care, the new standards mandate a shift away from traditional models of care and will require dramatic transformation of organisational processes to prioritise and demonstrate quality of care and quality of life.

With increased public scrutiny and a strong government commitment to ensure and improve quality, the Quality in Aged Care Conference 2019, is a critical event for all providers of aged care services to take away key insights and information from industry leaders, peak bodies and legislators and prepare their organisations for some of the biggest challenges facing the industry, including the Royal Commission and the new standards.

What you will take away
  • Updates from industry peak bodies about ongoing reform and legislative changes
  • Advice from organisations who’ve been through other Royal Commissions Insights from consumer advocacy groups around consumer expectations
  • Strategies from award-winning, best practice providers to grow a consumer-focused culture
  • Tools to measure & deliver quality care Innovative solutions to improve quality of life for of consumers


Who will attend?
Chief Executives, General Managers and Directors from Home, Community and Residential Care providers with responsibilities for:
  • Quality
  • Care
  • Compliance
  • Risk
  • Operations
  • Clinical
  • Client/Consumer Relations

      Due to overwhelming popularity, this conference has been relocated from the Sydney Boulevard Hotel to the Hyatt Regency Sydney

Attend to learn:

  • Strategically respond to the Royal Commission into Aged Care
  • Transition to the new standards & ensure continuous improvement
  • Transform organisational processes & build a consumer centric culture
  • Deliver & measure quality of care & quality of life
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Key Speakers

Janet Anderson
Aged Care Quality & Safety Commission
Ian Yates AM
Chief Executive Officer
COTA Australia
Pat Sparrow
Chief Executive Officer
Aged & Community Services Australia (ACSA)


What People Are Saying

  • Thought provoking conference that challenged me to adjust my perspectives and to see outside the square.

    Inge Garvan
    Care Manager, Illawarra Diggers Aged and Community Care
  • It was well organised, with academics and specialists within the industry. Presenters gave me an up to date overview of the growth and development within residential and home care services with the consumer’s experience.

    Judith Lewis
    Director of Clinical Excellence, Greengate


  • Date: 20 Mar 2019  By: Ash Natesh

    Boards governing aged care providers are increasingly under scrutiny during this period of immense change for the aged care sector. With the Royal Commission underway, providers are being called at short notice to provide evidence and account for the quality and safety of their service delivery. At the same time, the new Aged Care Safety …

  • Date: 10 Jan 2019  By: Ash Natesh

        As revolutionary aged care technologies are being trialed and implemented across the nation, innovation and research is once again high on the agenda for many Aged Care Providers across Australia. So let’s delve into what 2018 had on its agenda? Virtual reality driving simulators to test whether seniors can keep their licenses, apps …

  • Date: 13 Dec 2018  By: Ash Natesh

    We interviewed, Chris Dougherty, General Manager, Human Resources Prescare & Professor Michael Woods, Centre of Health Economics Research & Evaluation, University of Technology Sydney. Here is their Insights on what the challenges and wins the aged care sector has faced in 2018: Chris Dougherty, General Manager, Human Resources Prescare “The largest challenge was the looming …

  • Date: 13 Dec 2018  By: Ash Natesh

    In undertaking his work, Professor John Pollaers OAM (Chairman Aged Care Workforce Strategy Taskforce at Australian Department of Health) uncovered some inescapable truths that impact on how the community views aged care and, indeed, how the industry sees itself. The Strategy that he has set out identifies significant opportunities for the industry and individual organisations …

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