Benchmarking against the New Quality Standards | The latest updates on the Royal Commission into Aged Care | Building trust & engaging with consumers


Are you ready for the new standards?

Video content and presentations from the conference are now available. To purchase sessions please click here or for more information about the recordings, view the video below.

Missed the Conference?
If you couldn’t make it to the two day event, conference video recordings are available for purchase. This video presentation pack features a full video recording of the sessions with the added benefit of synchronised speaker’s slide presentations so you can follow along as you watch.

  • Unlimited access is $699+GST
  • Attendees of the conference receives $200 off – use discount code provided
*For more details about speakers and their sessions, please refer to the ‘Agenda’ tab

To purchase the conference video packages click here or email

July 2019 marks the transition to the new Single Aged Care Quality Standards, and pressure on providers to be compliant is increasing following several high profile sanctions and public scrutiny as a result of the Royal Commission. Delivering high quality care must be the first priority for providers looking to survive and thrive during this period of change.

The Quality in Aged Care Conference that ran in Sydney from the 26th - 29th August was once again brought to you in partnership with COTA Australia and ACSA. Following a gathering of over 200 leaders from across Australia at the Quality in Aged Care Conference in March 2019, the conference offered insights into the next chapter of aged care reform. It is a critical opportunity for all providers of aged care services to learn from industry leaders, peak bodies and legislators and prepare their organisations for some of the biggest challenges facing the industry, including the Royal Commission and the new standards.

Key takeaways from attending
  • The latest on the Royal Commission from key industry leaders and peak bodies
  • Strategies to comply with the new Single Aged Care Quality Standards
  • Interactive discussion of key challenges including building consumer trust, measuring quality and effectively managing complex care

What’s new at this event?
  • Fresh insights directly from the Aged Care Quality & Safety Commission and the Department of Health about the new standards and ongoing reform
  • Hear case studies and learnings from 10+ diverse and leading providers such as Opal Aged Care, BlueCross & Uniting
  • Address key challenges including minimising the use of restraint and ensuring quality care for people living with dementia

Attend to learn:

  • Hear the latest insights on reform & the Royal Commission
  • Enhance quality processes & clinical governance to comply with the new standards
  • Build consumer trust & engagement
  • Measure quality of care & quality of life
Show more details

Key Speakers

Janet Anderson
Aged Care Quality & Safety Commission
Pat Sparrow
Chief Executive Officer
Aged & Community Services Australia (ACSA)
Ian Yates AM
Chief Executive
Rachel Argaman
Chief Executive Officer
Opal Aged Care


What People Are Saying

  • “This was my first Criterion Conference and I will definitely be attending future events. The information and topics discussed were clear and easy to understand. Thank you for a great 2 days.”

    Terri Israel
    Coastlink Quality in Aged Care Conference March 2019 attendee
  • “The Quality in Aged Care Conference provided access to key industry thought leaders and challenges us to focus on the opportunities that system wide change offers the aged care sector.”

    Mary Carey
    Harbourside Haven Quality in Aged Care Conference March 2019 attendee


  • Date: 20 Mar 2019  By: Ash Natesh

    Boards governing aged care providers are increasingly under scrutiny during this period of immense change for the aged care sector. With the Royal Commission underway, providers are being called at short notice to provide evidence and account for the quality and safety of their service delivery. At the same time, the new Aged Care Safety …

  • Date: 10 Jan 2019  By: Ash Natesh

        As revolutionary aged care technologies are being trialed and implemented across the nation, innovation and research is once again high on the agenda for many Aged Care Providers across Australia. So let’s delve into what 2018 had on its agenda? Virtual reality driving simulators to test whether seniors can keep their licenses, apps …

  • Date: 13 Dec 2018  By: Ash Natesh

    We interviewed, Chris Dougherty, General Manager, Human Resources Prescare & Professor Michael Woods, Centre of Health Economics Research & Evaluation, University of Technology Sydney. Here is their Insights on what the challenges and wins the aged care sector has faced in 2018: Chris Dougherty, General Manager, Human Resources Prescare “The largest challenge was the looming …

  • Date: 13 Dec 2018  By: Ash Natesh

    In undertaking his work, Professor John Pollaers OAM (Chairman Aged Care Workforce Strategy Taskforce at Australian Department of Health) uncovered some inescapable truths that impact on how the community views aged care and, indeed, how the industry sees itself. The Strategy that he has set out identifies significant opportunities for the industry and individual organisations …

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