The way aged care providers think about and deliver quality is undergoing a significant transformation. Excellence in clinical care alone is not enough. It is more important than ever for providers to embed quality care and customer service across their
With the recent release of the Carnell/Paterson Review and as the sector moved towards a single quality framework in July 2018 it is clear that industry expectations are already changing.
Is your organisation ready to meet consumer expectations?
Or will your brand and reputation be at risk?
The Quality in Aged Care conference has been developed to examine the critical quality issues in aged care. Get key insights from industry leaders, experts and progressive providers to drive continuous quality improvement at your organisation.
Topics to be explored
- The National Review into Aged Care Quality Regulatory Processes
- The new accreditation framework and transitioning into the single quality framework
- Driving staff engagement with quality, risk and consumer choice
- Understanding and delivering on consumer expectations of quality
- Developing indicators to measure client experience and quality of life
- Client/Consumer Relations
Who will attend?
Senior Executives, General Managers and Directors from Home, Community and Residential Care providers with responsibilities for:
Attend to learn:
- An interactive discussion with key quality regulators
- Recommendations to drive quality beyond compliance at your organisation
- Insights to understand consumer expectations & how to manage them
- Strategies & tools to measure quality of care & quality of life
The Australian Aged Care Quality Agency
Aged Care Complaints Commissioner
Mark Sewell is the CEO of Warrigal, a not-for-profit aged care and retirement living provider based in the Illawarra. It has over 876 staff, 342 volunteers, a $60mil turnover and is growing, spending over $100m in expanding its services. Currently it operates 7 residential care homes, 8 retirement villages, 3 community care programs and other community services across the south east of NSW. For 25 years Mark has been involved in human services, in the areas of youth and family work, disability services and aged care. He has worked as a senior manager for the NSW Government and is an enthusiastic communicator and trainer with broad business and community service skills. He is the voluntary chairperson for Aged & Community Services Australia NSW Divisional Council and also serves on several other voluntary boards as a director for a private school, a church and welfare service and a national fathering association.
Aged Care Workforce Strategy Taskforce
John Pollaers has a proven track record in leading major Australian and international companies including Pacific Brands and Foster’s Group, and in his current roles is working across Government to bring about major reforms to vocational education and training and aged care. This is realisation of his vision of building a strong future for Australia by creating opportunities for people and businesses to flourish and succeed. He is a passionate advocate for education and training, the care of senior Australians and including more people with disability in work and training.
John is Chair of the Australian Industry and Skills Committee, and the Australian Advanced Manufacturing Council, a member of Prime Minister’s Industry 4.0 Taskforce, and an advisory board member at Melbourne University’s Centre for Workplace Leadership. He runs his own business and sits on an international board.
Choice Aged Care
Choice Aged Care is Australia’s leading professional services provider to the aged care industry.
Our team of accredited pharmacists throughout NSW, QLD and VIC provide quality clinical QUM and RMMR services, including benchmarking, medication training and education.
Nationally Recognised Training via our RTO (Smart Nation Education) delivers highly relevant training and assessment services to meet the workforce needs of our community and residential aged care partners.
Choice Chemist features as our latest service offering in specifically catering for the medication management needs of the community care sector.
Best Health Solutions
Best Health Solutions specialises in providing solutions to the Aged Care Industry. Our end-to-end electronic Medication Management System BESTmed brings together RACF, doctor and pharmacy on one platform to improve patient outcomes. BESTmed has been proven to reduce medication incidents, increase safety and compliance, and introduce efficiencies that allow staff to spend more time caring for residents.
MOA Benchmarking are experts in online systems for quality improvement and risk assessment in aged and home care. MOA represent the largest community of providers networked to continuously improve outcomes for older Australians in care. Individual services through to Australia’s largest provider organisations partner with MOA to tailor a suite of continuously updated tools including audits, surveys and quality indicators. A partnership with MOA transitions provider organisations from compliance to better practice; keeping them ahead of constantly changing regulation and the ‘incident waiting to happen’. Providers can seamlessly drill down from their dashboard to detailed benchmarked reporting in real time. Performance can be assessed over time as well as how it compares with like peers. Risk and opportunities for improvement are intuitively flagged and connect with an online Plan for Continuous Improvement (PCI) Manager. Teams collaborate to convert data such as MOA report flags, complaints or suggestions into documented improvements within a ‘live’ platform. Staff are notified of every update and reports are submitted or shared with the AACQA or stakeholders on demand. MOA Benchmarking provides a complete quality improvement program which is constantly evolving to meet the changing needs of the age care sector.
What People Are Saying
The Criterion Conference was great with a good line up of relevant to the industry speakersGeneral Manager, Doutta Gala Aged Services
Criterion go to a considerable effort to anticipate the sector needs, bringing together thought leaders and leading industry experts to share their knowledge and expertiseHead of Aged Care Propositions, KinCare
There is nothing better than hearing people speak from their hearts about why aged care is important – the needs of consumers are the reason we work in aged careNational Manager Aged Care Reform, COTA Australia
“Our commitment to [quality] will be relentless, on behalf of all older Australians, who deserve nothing but the best of care”MP, Minister for Aged Care & Indigenous Health
Date: 5 Jun 2017 By: Campbell McGlynn
IRT Group is an aged care provider operating in NSW, ACT and QLD. We have 2,400 employees and operate five business units; residential care, retirement living, IRT at Home, IRT Catering and the IRT College, our training company. Becoming an employer of choice was not something we intentionally set out to do. Rather it …
Date: 10 May 2017 By: Jayne Ryan
Demographic changes, an ageing population and a mobile workforce present many challenges for the community services workplace. More jobs are being created in the health and disability sector, particularly with the arrival of the NDIS, and in order to attract and retain a skilled workforce, we need to look outside the box. Shortages in the …
Date: 9 May 2017 By: Greg Skelton
We need to change the aged care industry in Australia. We all know that aged care needs to transform to reflect what customers really want, so at PresCare, we are demonstrating our commitment to this by asking real people what they want and need. This has helped to paint a picture of what the company …
Date: 1 May 2017 By: Craig Flett
Freedom Aged Care doesn’t sit within a defined category within the aged care sector. The model falls under the retirement home villages act, the care offering is aligned to residential aged care and the service offering embraces freedom, choice, and independence. With changes in government legislation and greater client expectations, there is now a stronger …
Endorsers & Media Partners
Aged Care Guild
The Aged Care Guild advocates the development of sustainable aged care that delivers consumer choice. The Guild’s members believe strongly that a ‘for profit’ group of the major providers focused on advocacy is essential to delivery of the Guild’s mission of sustainable quality aged care delivering consumer choice and affordability.