Get future ready with continuous quality improvement
Conference Date
6th & 7th March 2018
Sydney Boulevard Hotel
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Are you prepared for quality beyond compliance?
In partnership with:
    The way aged care providers think about and deliver quality is undergoing a significant transformation. Excellence in clinical care alone is not enough. It is more important than ever for providers to embed quality care and customer service across their organisation.
    With the recent release of the Carnell/Paterson Review and as the sector moved towards a single quality framework in July 2018 it is clear that industry expectations are already changing.
    Is your organisation ready to meet consumer expectations?
    Or will your brand and reputation be at risk?
    The Quality in Aged Care conference has been developed to examine the critical quality issues in aged care. Get key insights from industry leaders, experts and progressive providers to drive continuous quality improvement at your organisation.
    Topics to be explored
    • The National Review into Aged Care Quality Regulatory Processes
    • The new accreditation framework and transitioning into the single quality framework
    • Driving staff engagement with quality, risk and consumer choice
    • Understanding and delivering on consumer expectations of quality
    • Developing indicators to measure client experience and quality of life
      Who will attend?
      Senior Executives, General Managers and Directors from Home, Community and Residential Care providers with responsibilities for:
    • Quality
    • Care
    • Compliance
    • Risk
    • Operations
    • Clinical
    • Client/Consumer Relations

Attend to learn:

  • An interactive discussion with key quality regulators
  • Recommendations to drive quality beyond compliance at your organisation
  • Insights to understand consumer expectations & how to manage them
  • Strategies & tools to measure quality of care & quality of life
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Key Speakers

Nick Ryan
Chief Executive Officer
The Australian Aged Care Quality Agency
Sally Ross
Director NSW/ACT Complaints Operations
Aged Care Complaints Commissioner
Mark Sewell
Chief Executive Officer
Warrigal Care
Professor John Pollaers
Aged Care Workforce Strategy Taskforce


What People Are Saying

  • The Criterion Conference was great with a good line up of relevant to the industry speakers

    Robyn Simpson
    General Manager, Doutta Gala Aged Services
  • Criterion go to a considerable effort to anticipate the sector needs, bringing together thought leaders and leading industry experts to share their knowledge and expertise

    Wendy Hill
    Head of Aged Care Propositions, KinCare
  • There is nothing better than hearing people speak from their hearts about why aged care is important – the needs of consumers are the reason we work in aged care

    Judy Gregurke
    National Manager Aged Care Reform, COTA Australia
  • “Our commitment to [quality] will be relentless, on behalf of all older Australians, who deserve nothing but the best of care”

    The Hon Ken Wyatt AM
    MP, Minister for Aged Care & Indigenous Health


  • Date: 5 Jun 2017  By: Campbell McGlynn

    IRT Group is an aged care provider operating in NSW, ACT and QLD. We have 2,400 employees and operate five business units; residential care, retirement living, IRT at Home, IRT Catering and the IRT College, our training company.   Becoming an employer of choice was not something we intentionally set out to do. Rather it …

  • Date: 10 May 2017  By: Jayne Ryan

    Demographic changes, an ageing population and a mobile workforce present many challenges for the community services workplace. More jobs are being created in the health and disability sector, particularly with the arrival of the NDIS, and in order to attract and retain a skilled workforce, we need to look outside the box. Shortages in the …

  • Date: 9 May 2017  By: Greg Skelton

    We need to change the aged care industry in Australia. We all know that aged care needs to transform to reflect what customers really want, so at PresCare, we are demonstrating our commitment to this by asking real people what they want and need. This has helped to paint a picture of what the company …

  • Date: 1 May 2017  By: Craig Flett

    Freedom Aged Care doesn’t sit within a defined category within the aged care sector. The model falls under the retirement home villages act, the care offering is aligned to residential aged care and the service offering embraces freedom, choice, and independence. With changes in government legislation and greater client expectations, there is now a stronger …

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