The Royal Commission is a unique challenge and opportunity for the aged care industry to reflect on and identify areas for improvement, while also strategising for the future. While the government continues with ongoing reform, it is essential that providers are actively engaged in this watershed moment for aged care in Australia. Indeed, while the Royal Commission may eventually make recommendations to government, there is also an immense responsibility for providers themselves to drive positive change, and already there are key areas wherein the most proactive, leading providers are innovating to improve and ensure quality.
The Beyond the Interim Report of the Royal Commission Conference is the first opportunity to unpack the progress of the Royal Commission, including the yet to be released Interim Report. Learn what ongoing reform means for your organisation, and strategise with experts and industry leaders to be on the front foot and deliver the best possible care.
What will you take away from this conference?
- Be among the first to hear the latest updates & insights on the Royal Commission directly from experts & industry leaders following the release of the Interim Report
- Take learnings from the first four months of the new quality standards
- Gain practical & strategic insights from proactive, leading providers who are driving quality improvement beyond compliance
- Unpack key challenges and areas for reform including relationship based care, restraint & dementia
- Explore the potential of innovation to address leadership, financial & workforce pressures, with best practice case studies from diverse providers of home & residential aged care
Chief Executive Officers, Board Members, Executive & Leaders from Home and Residential aged care providers with responsibility for:
- Strategy & Operations
- Clinical Care
Attend to learn:
- Respond proactively & strategically to the Royal Commission Interim Report
- Engage with consumers & strengthen a culture of relationship based care
- Understand ongoing reform & actively improve quality in your organisation
- Explore innovation & leadership for the future of aged care
- MINISTERIAL ADDRESS: Exploring the future of aged care in Australia
- PANEL DISCUSSION: Proactively responding to the implications of the Royal Commission
- Understanding the implications of the interim report on future reform from a consumer perspective
- Exploring best practice & learnings for providers from the Interim Report
Minister for Aged Care & Senior Australians
Aged Care Sector Committee
David Tune was Secretary of the Department of Finance from August 2009 to June 2014. In this role, he provided advice to the government on all Budget issues, as well as whole-of-government ICT policy, government property management and financial management. David has held many senior positions in the Australian Public Service, including Associate Secretary, Domestic Policy Group in the Department of the Prime Minister and Cabinet, where he was responsible for providing advice on a diverse range of domestic policy issues, including industry policy, infrastructure policy, social policy, health policy, environment policy, economic policy and fiscal policy. He was also the Australian Sherpa for the first two G20 meetings in 2008 and 2009.
He began his career in the Australian Public Service in 1976 and has worked in the Departments of the Prime Minister and Cabinet, Social Security/Family and Community Services and the Treasury at Senior Executive Service levels on a range of policy matters and program management. From 1986 to 1988 he was seconded to the British Cabinet Office working in the UK Efficiency Unit.
David’s other senior positions have included Deputy Secretary of Treasury’s Fiscal Policy Group with responsibility for providing policy advice to the Government on all issues involving expenditure. In this role, as well as in Finance and PM&C, David provided direct advice to government and the Expenditure Review Committee of Cabinet over a long period and had a leading role in the preparation of countless Budgets and other Economic Statement.
He was awarded the Public Service Medal in the 2009 Australia Day Honours List.
Ian Yates is Chief Executive of COTA Australia, the national peak body for COTAs (Councils on the Ageing) in each State and Territory of Australia. Ian was appointed CE of COTA SA in June 1989 and has played national leadership roles in COTA since 2002.
Ian serves on a wide variety of federal government and aged care sector national bodies. He is a member of the Federal Government’s Aged Care Financing Authority; the Aged Care Sector Committee and the Aged Care Quality Advisory Council.
Beyond aged care Ian is a member of the Consumer Advisory Panel to the Australian Securities and Investments Commission (ASIC), a Director of Livable Housing Australia, and a member of the Advisory Board of the ARC Centre of Excellence in Population Ageing Research (CEPAR).
Ian holds a BA from Flinders University; is a Member of the Australian Institute of Company Directors; is an Honorary Doctor and Emeritus Deputy Chancellor of Flinders University; and was awarded Membership in the Order of Australia (AM) in June 2005.
Aged & Community Services Australia (ACSA)
Pat Sparrow is a social policy leader and innovator with expertise in stakeholder engagement and management. She has specific and detailed expertise in ageing policy and aged care, having worked as, and with, a diverse range of stakeholders including consumers, service providers, workforce, health professionals, corporate organisations and Government. This unique ‘360 degree’ perspective ensures that Pat’s leadership approach is strategic and nuanced, inclusive and collaborative.
Pat is currently leading Aged & Community Services Australia (ACSA) toward a new era, as a recently-transitioned national organisation and with the challenges it faces in an increasingly competitive, consumer-driven environment. She is focused on ensuring the organisation has genuine respect and influence among key stakeholders through the establishment of a strong national voice. Pat’s breadth of knowledge, depth of experience and constructive approach enable her to achieve results that benefit ACSA members and contribute to the best possible outcomes for older Australians.
Crisis Prevention Institute
Crisis Prevention Institute (CPI) delivers specialised training throughout Australia & New Zealand to assist aged care staff to respond safely, effectively and confidently to challenging or aggressive behaviours that may be presented by those in their care or other Individuals.
We have been providing training for over 35 years and have trained over 10 million professionals in a variety of sectors including health and mental care, aged care, social services, security services and education
We remain dedicated to continuing research, developing support, and improving the delivery of the highest quality behaviour management training and resources, serving as an essential agent in creating person-centred approaches to crisis prevention that reduce the need for restraint.
CPI’s own MAPA program (Management of Actual or Potential Aggression) is a nationally recognised and leading behaviour management programme that teaches aged care staff the skills to respond safely, effectively and confidently to challenging or aggressive behaviours that may be presented in their work environments
Benefits for your organisation and staff
– Deliver a measurable reduction in the use of restraint and seclusion
– Assist staff get a better handle on individual behaviours identify and respond effectively to challenging behaviours
– Provide staff with verbal intervention techniques for appropriate verbal behaviour
– Provide staff with practical skills to respond safely and compassionately to challenging behaviours and contribute to a positive culture.
– Reduce staff turnover
Standards Wise is as the name suggests a company focused on helping organisations and people to understand and exceed compliance for human service standards in Australia including the new Aged Care Quality Standards.
In doing so, we provide our clients with a competitive edge and the capacity to deliver higher quality outcomes for their customers.
Australia Wide Provider
Standards Wise operates across Australia supporting small, medium and large organisations, Government, and private business engaged in residential care, community services and/or housing for older people to exceed standards beyond compliance and deliver high quality outcomes for their customers.
We have a wide range of clients in metropolitan, regional, rural and remote areas spread across the country and do not consider any organisation is too large or small. We assisted Australian Unity when they took over 50,000 clients in NSW for home care, support a family owned stand-alone residential care facility in Adelaide, SA of 45 beds, complete gap analysis for a large residential provider with 23 residential care homes and community care sites in NSW and Vic, provide governance advice to Multicultural Aged Care Australia, and review and prepare Aboriginal Services for accreditation.
We are focused on a customer driven ideology and helping organisations to move from ‘good’ to ‘high functioning’ through re-framing their approach to quality assurance, customer service, service models, staffing, governance, risk management, compliance and service delivery.
Our Products and Services include:
• Strategic development
• Governance training and review
• Quality Management Systems
• Risk Management Frameworks
• Gap Analysis against Standards
• Audit Systems
• Policy and document Systems
• Customer Service Training
Cloud Based Quality Management System
We have a best in class cloud based quality management system – QualisQMS which offers a comprehensive solution to creating a accessible document library for all users in your organisation, a risk management system, online audits, incident recording and management, meeting schedules and action lists, and continuous improvement register
Australian Service Excellence Standards Accreditation Body
We are also a licensed assessment agency for the Australian Service Excellence Standards (ASES) to certify organisations at the Certificate and/or Award Level for this nationally recognised quality standards framework aimed at small to medium sized human service organisations.
Level 26, 44 Market Street, Sydney NSW 2000.
+61 (02) 9089 8881
Wellness & Lifestyles Aged Care Learning
W&L Aged Care Learning is a holistic provider of online training solutions designed for the aged care and healthcare industry. We take a human-centered approach to educate therapists, nurses, carers and family members to improve the care of ageing Australians. W&L Aged Care Learning has recognised the need for an accessible, affordable and easy to use Learning Management System in Australia that is specifically designed for the healthcare and aged care sector.
Our world leading capabilities in e-learning design, learning management systems (LMS) and information management offer aged care providers a new, more powerful way to drive staff training and development. Our comprehensive library of aged care related educational material delivered through a customised LMS drives business transformation and care service excellence.
W&L Aged Care Learning is the only eLearning provider in Australia that offers a ‘one-stop-shop’ solution. Our W&L Services division has expertise across all areas of allied health in aged care including physiotherapy, occupational therapy, specialist nursing, podiatry, dietetics and speech pathology. These therapists specialise in aged care, deliver services at aged care facilities Australia wide and provide face-to-face training to W&L clients. These are the exact same therapists and nurses who have developed the online training on the W&L Aged Care Learning platform. We aim to consistently produce learning material of the highest standard with customisable options tailored to individual client needs.
At MOA, you’re not just a member, you’re part of a team that is committed to making your quality program easier to manage. Whether you’re caring for people in their home, a residential service or a retirement home – we have an auditing and quality improvement program that helps you stay on track with your quality improvement goals.
We’re proud of the work we’ve done so far, but feel the future is even brighter; we’re evolving our system to improve your user experience through enhanced functionality and better reporting, and we’re rolling out new modules that enable you to do more than ever before.
The CBORD Group
CBORD is a worldwide provider of software solutions to the Aged Care, Health, and Education sectors. We deliver “end to end “, Cloud based, turnkey solutions enabling our clients to manage their business processes cost effectively while delivering true competitive edge.
NetMenu® is a fully integrated modular solution for both Food Service Management and Resident’s Dining experience, interfacing to corporate financial and resident management applications providing a single point of data entry across the organisation.
Odyssey Direct modules provide for “lifestyle” options to be seamlessly integrated so that resident events, services & security can also be enhanced, managed under a transparent cashless card solution. POS and other automated solutions give providers the ability to offer residents choice ranging from room service, dining room & cafeteria through to a la carte restaurant experiences.
NetMenu Planner automates and simplifies processes across the whole of Food Service Management, allowing recipes & menu’s to be created, managed centrally or by individual kitchens. Stock & procurement processes automatically create purchase orders based on menu selections and par stock levels, enabling food costs to be effectively managed. NetMenu helps chefs manage every aspect of food preparation and safety resulting in high quality meals delivered to site to meet resident’s choice. With optional modules to extend the system even further, NetMenu delivers the most comprehensive food service management solution available to residential aged care, retirement villages & independent living providers.
NetMenu Selective Dining enhances the dining experience for aged care residents by enabling meal selections much closer to mealtime; independent reports show that, as a result, client satisfaction, nutritional, and dietary outcomes are significantly improved. Allergy risk and malnourishment issues are better managed while costs associated with Food Service Management can be markedly reduced. Improve the service offered to residents, with variable meal times, dining locations and menu choice options. Care staff have immediate access to resident’s allergens & special dietary needs and preferences which makes it easy for them to help advise on menu options, to display & capture meal selections using hand held devices. Once captured this is automatically sent to kitchen without any manual paperwork, saving time, effort and costs & minimising risks around resident allergy management. Approved by dieticians for the simplicity in managing dietary, nutritional and allergens NetMenu is a comprehensive solution for everyone involved in improving resident’s diet & nutritional intake.
CBORD’s integrated technology solutions are used by more than 6,000 clients in Australia, New Zealand, the United States, Canada, South Africa & the Middle East. They are supported by local support teams on a 24/7 basis.
For more information on the NetMenu Application Suite and other CBORD solutions:
AGED CARE – call Nigel on 0432 172 059 or email firstname.lastname@example.org
ACUTE CARE & HOSPITAL – call Janet on 0421 610 821 or email email@example.com
CONSULTANCY – CBORD provides professional consultancy on every aspect of food service, from kitchen design, recipe and menu creation and management, service delivery and nutritional/dietary management. We would be delighted to discuss your requirements with you and deliver a turnkey solution to help your organisation excel.
blisscare health® is an Australian national healthcare and wellness management company. It is one of the fastest growing and innovative companies in Australia with national and international awards:
- Smart50 in 2015, 2016, 2017;
- BRW100 in 2016 & 2017;
- Ageing Asia Best Rehabilitation Operator 2015 & 2016;
- Ageing Asia Finalist Innovation of the Year 2019,
- Ageing Asia Finalist Best Product to Support Ageing-In-Place 2019,
- Ageing Asia Finalist Wellness Integration of the year 2019
blisscare health® has a vision to change the face of senior’s health and wellbeing through innovative healthcare, premium services and excellent customer experience.
blisscare health® offers a wide range of services including allied health, primary healthcare and senior’s fitness. We work in partnership with a range aged care providers including residential aged care facilities, retirement living organisations and primary health providers.
With a team of highly skilled professionals, blisscare health® will continue to address the challenges of health, wellness and fitness for the ageing population.
We are changing the face of senior’s health with healthcare innovation that matters.
Is your aged care facility located in a rural or remote area? You may be eligible for Australian Government funded support to help alleviate the pressure of finding a temporary replacement when your valuable healthcare team member goes on leave.
You will be given all the support needed to recruit, screen and place a highly experienced locum health professional that can hit the ground running from the moment they arrive.
Our unique program is subsidised by the Australian Government so that all you need to worry about is ensuring your community receives ongoing healthcare during your colleague’s absence. This means that there are no fees and your organisation only pays for the cost of hiring a locum for the duration of the leave period i.e. their wage, superannuation and any applicable taxes. We help to alleviate the pressure even further by arranging and paying for the temporary health professional’s travel and accommodation.
Interested in becoming a locum? For every rural and remote placement, you not only receive complimentary travel and accommodation, but you also receive an incentive allowance of $150 per working day and a $100 per day meals allowance.
For more information please visit www.rurallap.com.au or freecall 1800 Rural LAP (1800 18725 527).
SafeTCard Australia was formed in 2010 with the objective of providing Safety Solutions for lone working Australians with the most innovative, diverse, modern and technically advanced products available. With well over 30 years’ experience in the security industry lone worker safety is now our core focus. With Global Navigation Satellite System positioning, duress and fall down alerts together with 24/7 monitoring, our SafeTCard ID is suitable for many applications. SafeTCard ID is the only device available in Australian that is certified to the stringent international BS8484 (UK Standard) for lone worker devices. SafeTCard is helping the productivity of organisations, staff management, duty of care and business continuity for many Government Agencies and Industries. SafeTCard Australia is ISO 9001 Certified meeting all the QA prerequisite required for Government Agencies, 100% Australian owned and operated. We are also proud members of the Australian Security Industry Association Limited (ASIAL).
The SafeTCard ID has many key features and benefits:
- Unique ID card format means your personal safety device is discreet and allows for discreet alert activations.
- Automatic alert available in case of injury or incapacity to the user.
- Simple to use, 1 button press
- Unique “Yellow Alert” function is utilised by staff conducting home visits, leaving a voice recording with details and commencing a timer mechanism.
- Lanyard ‘Rip Alarm’ activates an alert if it is forcibly removed from the wearer.
- All standard industry sized ID cards can be accommodated, simply slide in/out from the side.
- Quad band technology means SafeTCard will operate in any area where 3G Networks exist.
- 24/7 monitoring at secure Alarm Receiving Centre (Grade A1)
- Ongoing Australian based support
- Made in the UK
Our Customers include Red Cross, Anglicare, Uniting Care, Salvation Army, Community Housing, Youth Services, Family & Domestic Violence Services, Department on Community and Justice (NSW), Various Departments of Health, Transport, Rail & Water Authorities, dozens of Local Councils, Defence Housing Australia and Australian Bureau of Statistics. All these organisations trust SafeTCard to provide a lone worker solution for them.
Award Winning Technology, Winner of “Innovation Hour” at Safety in Action Show. One of our major clients won the “2016 Comcare Work Health & Safety Award” largely thanks to the use of the SafeTCard within their workforce.
Touchstone Life Care
We are a team of medical, legal and IT professionals who inspire, educate, and assist people to prepare for end of life for themselves or their clients with our fully integrated digital system to create, store and share legal, medically acceptable end of life plans.
Our Mission: to serve as an inspiration, practical guide and catalyser to drastically improve end of life and end of life care
Our purpose: to help people, carers and professionals prepare for the end of life for themselves, their family or their clients, by making informed decisions, acting on those decisions and driving their own health care, with a focus on the end of life and end of life care
What we do: We develop validated practical tools to assist people to die well and to help others do the same.
We encourage and prompt people with education, film, media, and advance care planning tools to work with and for each other with conversation and compassion and community.
We do the right thing, with honesty, while continuously improving, trusting and trustworthy
Who we are: We are leaders in the field of end of life, estate planning, IT and health informatics. We are generous educators, brave, and we embrace difficulties as challenges to overcome. We are energetic, knowledgeable, and spiritual.
Our system of Advance Care Planning allows for user permitted global 24/7 access by those who will be making decisions on their behalf, so the user has certainty that their affairs are in order, peace that their loved ones know what is most important to them and can support them through their journey, and pride that they are leaving a legacy of love and meaning, not conflict or distress.
Do Your Advance care Plan today at www.touchstonelifecare.com
Watch our film Dying. Start the Conversation www.touchstonelifecare.com/start-the-conversation
What People Are Saying
“It’s great to have a conference with high quality and very knowledgeable speakers focused specifically on this area. Thank you and I look forward to the next one!”Baptistcare NSW & ACT, Governance in Aged Care 2019
Date: 23 Oct 2019 By: Criterion Content Team
After a year of speculation and waiting, the interim report of the Royal Commission into Aged Care Quality and Safety due next week will offer the sector’s first insights into the findings and proposed changes. “The evidence shows that the problems are not restricted to any one part of the aged care sector, whether it …
Date: 20 Mar 2019 By: Ash Natesh
Boards governing aged care providers are increasingly under scrutiny during this period of immense change for the aged care sector. With the Royal Commission underway, providers are being called at short notice to provide evidence and account for the quality and safety of their service delivery. At the same time, the new Aged Care Safety …
Date: 10 Jan 2019 By: Ash Natesh
As revolutionary aged care technologies are being trialed and implemented across the nation, innovation and research is once again high on the agenda for many Aged Care Providers across Australia. So let’s delve into what 2018 had on its agenda? Virtual reality driving simulators to test whether seniors can keep their licenses, apps …
Date: 13 Dec 2018 By: Ash Natesh
We interviewed, Chris Dougherty, General Manager, Human Resources Prescare & Professor Michael Woods, Centre of Health Economics Research & Evaluation, University of Technology Sydney. Here is their Insights on what the challenges and wins the aged care sector has faced in 2018: Chris Dougherty, General Manager, Human Resources Prescare “The largest challenge was the looming …
Endorsers & Media Partners
Welcome to ACSA…
…the strong, proactive voice for not-for-profit aged services providers.
We know how important our members are to the community and the people they serve, and we are passionate about the quality and value of the services they provide, irrespective of their size, service mix or location.
ACSA collaborates with its membership to ensure powerful advocacy for a fair, responsive and caring society that values and supports older Australians.