25
Feb 16

A Whole of Government Approach to Innovating NSW Public Services

What if public services were available and delivered where and when you needed them? What if some longstanding and complex public policy problems could be reduced or even solved? What if far fewer people ‘fell through the cracks’ between health, education, welfare, and justice public services? What if public services could be customised to your … Continue reading A Whole of Government Approach to Innovating NSW Public Services

01
Feb 16

What Does the Future of Government Service Delivery Look Like?

If someone asks you to describe in one word what it’s like to file your tax with the Government, I am sure there are lots of words which quickly spring to mind. If someone then asked you describe in one word what it was like to file your tax with the ATO five years ago, … Continue reading What Does the Future of Government Service Delivery Look Like?

28
Jan 16

User Centred Design and Defining your Narrative

Innovation and positive change in organisations requires a vision to present the future or end state, and its benefits. User Centred Design and storytelling is key to this. The process The research and concepting phase is key to delivering a solution that solves a customer or business problem and User Centred Design (UCD) has become … Continue reading User Centred Design and Defining your Narrative

11
Jan 16

DTO Reviews Initial Stages of User Centric Service Design

“We wanted to test a hypothesis: that it’s possible to design an approach to structure information that is based around the user, and could potentially scale across government information and services.” – Leisa Reichelt, Head of Service Design at the Digital Transformation Office The Digital Transformation Office is working to present government information and services … Continue reading DTO Reviews Initial Stages of User Centric Service Design