07
Mar 18

13 lessons from 2017’s Student Experience for Higher Education Forum

Author:Drew McCoy

In April we hosted our ‘3rd Annual Enhancing Student Experience’ conference in Melbourne. It was an engaging two days where we heard a variety of case study driven presentations from across Australian higher education, out of sector case studies and a memorable keynote from Professor Robert Allison – Vice-Chancellor of Loughborough University! Key strategies discussed … Continue reading 13 lessons from 2017’s Student Experience for Higher Education Forum

05
Jul 17

Escaping the next dot com bust!

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I recently read an article written by a leading professor in the education sector in Australia saying that vocational education is collapsing on itself due to Government policies, and the results are going to have a devastating impact on individuals and industries alike. This type of sentiment in my opinion is overly pessimistic, which makes … Continue reading Escaping the next dot com bust!

28
Mar 17

How Monash is simplifying solutions for students

Our CIO portfolio launched the Student First Task Force (SFTF) in 2015 with a focus on making processes and systems less confusing for students and creating efficiencies for staff. Our aim is to create a personalised way for our students to engage with the university by putting them first and making things easier, simpler and … Continue reading How Monash is simplifying solutions for students

19
May 16

VET Education: Leaving the drama behind & focusing on quality!

The VET sector in Australia will probably spend some time reeling from the consequences of the VET FEE-HELP issues and as a nation we will be bearing the cost for years to come. In a recent report by the Parliamentary Budget Office, it is predicted that VET FEE-HELP will account for more than a third … Continue reading VET Education: Leaving the drama behind & focusing on quality!

06
Apr 16

Distance Education: Would you like deep learning with that?

Author:Liz Smith

Australian universities are experiencing unprecedented growth in distance education. By the end of 2013, more than 200,000 students were studying in external mode, representing more than 14% of higher education enrolments. Given the large numbers of students choosing to study via distance, or online, what are – or should – universities be doing differently to … Continue reading Distance Education: Would you like deep learning with that?

25
Mar 16

Creating a customer-centric culture at CQ University

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There is a long standing disagreement between some staff within our University as to whether students should be considered customers. Technically they pay for a product (course/program) and have certain expectations regarding delivery/performance of that product including the “after sales service”. At the same time, they aren’t guaranteed a result for that product unless they … Continue reading Creating a customer-centric culture at CQ University

15
Feb 16

Improving Universities One Stapler at a Time

During my time as a student, my university was undergoing a time of significant change and innovation. Whilst in the long term these changes were intended to improve the efficiency of the university and create a better experience for students, my peers and I were only capable of noticing a significant lack of staplers.   … Continue reading Improving Universities One Stapler at a Time

31
Aug 15

More than Institution-level Comparisons: Improving Understanding of Pathways through Higher Education

It seems that no sooner had then Education Minister Gillard finished her speech to the Universities Australia conference in March 2009, heralding the introduction of demand-driven funding for universities, than the system began a rapid expansion. In the four years following the announcement, undergraduate enrolments in public universities increased by 22 per cent. This growth … Continue reading More than Institution-level Comparisons: Improving Understanding of Pathways through Higher Education