27
Jan 20

How MOST universities measure student experience – and what you should do instead

Our higher education system has evolved dramatically from its birth in the aftermath of the Second World War. Originally segregated by class, gender and race, modern universities scarcely resemble their predecessors.  The transition to a consumer-centric model has enabled universities to employ a full suite of market tools and encourage innovation in day to day … Continue reading How MOST universities measure student experience – and what you should do instead

20
Jan 20

The top 3 trends driving student engagement

With 43 universities in Australia alone, higher education institutions are in constant competition for student acquisition and retention. The student experience is paramount to success in both. This short video highlights the three key trends driving student engagement and redefining the student experience: Are you seeking more ways to enhance your student experience? The 6th … Continue reading The top 3 trends driving student engagement

18
Mar 19

How can you set student-centric strategies to enhance student experience

According to Forbes*, 84% of organisations fail at digital transformation; that’s a staggering statistic considering how far we have come with technology.    Here’s the thing, these projects aren’t failing because the available technology is flawed – rather, these projects are failing because of a lack of empowerment of people and a lack of alignment … Continue reading How can you set student-centric strategies to enhance student experience

18
Feb 19

Case Study l International student experience l Southern Cross University

Author:Ash Natesh

    The Southern Cross University ran the Enhancing the International Student Experience Project, which was funded by the Australian Government through Australian Education International (AEI), part of the Department of Industry, Innovation, Science, Research and Tertiary Education and was conducted in collaboration with Universities Australia.  Aim of the Project The aim of this project … Continue reading Case Study l International student experience l Southern Cross University

30
Jan 19

Key insights into enhancing student experience in universities

Author:Ash Natesh

It is difficult to find a university in Australia or internationally that does not promise a unique and rewarding student experience. Yet there is growing evidence that many universities are not delivering on this intent, and the pressure to improve the student experience is steadily increasing. In addition to competition from universities and other providers, … Continue reading Key insights into enhancing student experience in universities

23
Jan 19

The evolution of customer experience from consistency to purpose

Author:Strativity

This article was written by Strativity. All credit goes to Strativity. The search to determine what customers want and ways to deliver it in a profitable way is a top agenda item for organizations globally. Excelling in the customer experience is a strategic differentiator that delivers customer loyalty and advocacy. With the rise of social … Continue reading The evolution of customer experience from consistency to purpose

23
Jan 19

Business Change: From Disruptor to Differentiator

This article was written by the Harvard Business Review and sponsored by Strativity. All credit goes to Harvard Business Review and Strativity. Change Endurance Is the New Competitive Advantage Change is no longer the exception to the rule. It is the new rule. You can’t expect to be a high-impact leader in your organization if … Continue reading Business Change: From Disruptor to Differentiator

23
Jan 19

Making Customer-Centric Strategies Take Hold

This article was written by the Harvard Business Review and sponsored by Strativity. All credit goes to Harvard Business Review and Strativity. Five Strategies for Successful Customer-Centric Execution The race to stay relevant to customers in this fast-changing business environment is becoming even more intense. Customer centricity is on every organization’s top strategic agenda. Yet, … Continue reading Making Customer-Centric Strategies Take Hold