11
Oct 16

Evolving data into local government service planning

Author:Peter Way

Successful asset management of infrastructure is highly dependent on data, be it technical or financial data. Most organisations struggle to gather that data and adequately translate the data into useful information on which to make informed decisions. Similarly, most organisations struggle when it comes to articulating the condition of their assets and the levels of … Continue reading Evolving data into local government service planning

11
Nov 15

The Four Big Things you Need to Know about Commissioning

Despite being an unfamiliar term in the Australian context, commissioning has been a firm part of the United Kingdom public service agenda for about 20 years. This does not necessarily mean there is a substantial evidence base concerning this agenda, but there are some lessons from the UK experience that can inform attempts to adopt a commissioning … Continue reading The Four Big Things you Need to Know about Commissioning

16
Jun 15

Working Differently in the Digital Age

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I reflected recently on how much things had changed since I was the same age as my children.  I remember my brother and I sitting in our orange themed 1970s lounge room waiting five minutes for a tiny TV to warm up.  We would watch whatever was showing as the manual tuner made channel surfing … Continue reading Working Differently in the Digital Age

21
May 15

Lessons Learned from Embarking on an As-a-Service Transformation

Author:Mike Brett

We hear a lot about “As a Service” capability but what does it mean at the coalface?  How do you sort out the rhetoric from the reality and then, how do you transform your organisation to be able to provide an “As a Service” capability? In 2011, The Department of Human Services embarked on a … Continue reading Lessons Learned from Embarking on an As-a-Service Transformation

21
Apr 15

Are Government CIOs Equipped for the Next Phase of As-a-Service & Cloud Adoption?

Cloud is no longer a dirty word in government. Neither is as-a-service for that matter. Actually, in any IT publication you come across at the moment you will find story after story of new applications and infrastructure being hosted and provided by external vendors for government departments and agencies. Cloud services have arrived, the next … Continue reading Are Government CIOs Equipped for the Next Phase of As-a-Service & Cloud Adoption?

11
Dec 14

Self-service, social media, video and mobile channels: What does the future hold for public sector customer service?

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“…government needs to match their citizens’ insatiable appetite for mobile and evolve their service offerings in this space.” As customer expectations and demands continue to increase so too does the pressure on public sector organisations to adopt innovative and cost effective customer service strategies and approaches. But how can we increase customer satisfaction and optimise … Continue reading Self-service, social media, video and mobile channels: What does the future hold for public sector customer service?

22
May 14

Should we abolish the States?

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A lot has happened in the past two weeks when it comes to commonwealth-state relations. It started with a COAG meeting that went reasonably smoothly and ended with anger from the Premiers over cuts to funding announced in the budget. The Commonwealth Government says these cuts were made to reduce overlap and decrease duplication. Of course, some would say, … Continue reading Should we abolish the States?