It comes as little surprise that only 20% of all Australians trust the aged care industry. This number drops to only 12% of Australians over the age of 60. The fall in trust, largely attributable to the Royal Commission and publicised stories of neglect/ abuse, has seen aged care providers scrambling to reinstill faith in … Continue reading Rebuilding consumer trust in aged care
“One of the things that’s becoming clear through the Royal Commission is the need for great quality in aged care and that’s what all aged care providers want to deliver. But also to really be exploring and working with older people and their families in making sure that the experience people have is a good … Continue reading ACSA’s Pat Sparrow on the 5th Quality in Aged Care Summit
“‘Here is your coffee.’ There was no greeting or even mention of my name as the staff member placed the cup on a stand well beyond my reach. She did not inquire as to how I would reach it or assist me to do so or indicate that she would arrange for another staff member … Continue reading Exploring what the Aged Care Standards mean for your organisation
Aged care reform continues with quality and consumer driven care as top priority, but what is yet to be properly addressed is the issue of financial sustainability. The recent StewartBrown report highlighted that 43% of residential aged care facilities have been operating at a loss. Pat Sparrow, the Chief Executive Officer of peak body Aged … Continue reading Financial Sustainability in Aged Care: What can you do?
“Developing and executing a customer experience strategy requires considerable effort. But when it’s done right, the payoff is significant” writes George Bej, Director of Strativity Group. As it approaches the precipice of Consumer Directed Care (CDC), Australia’s Aged Care industry faces intrinsic challenges when it comes to customer experience strategy development and driving a more … Continue reading Whitepaper: Building an Effective Customer Experience Strategy in Aged Care
On the 5 & 6 April I have the pleasure of facilitating the next in the COTA Criterion Aged Care Roadmap series of events with our Aged Care Business Model Innovation Conference 2017. As we progress through the reform journey, we now have the opportunity to take stock of where we are up to and … Continue reading Prepare for the marketised system & future funding reform
Assistant Minister for Health and Aged Care, Ken Wyatt, announced a revised package of aged care funding measures at this week’s Preparing for Choice & Control in Residential Care conference, held by Criterion in association with COTA Australia. Mr Wyatt’s changes to the Aged Care Funding Instrument (ACFI) have been announced after extensive consultation with … Continue reading New funding arrangements for Residential Aged Care announced at COTA conference
The Quality in Aged Care Conference, held by Criterion and COTA Australia, kicked off today with lively debate around the definition of quality in the context of aged care. The conference Chair, Ian Yates from COTA, began the discussion by stating: “Quality is a significant challenge that both government and providers don’t have our heads … Continue reading What is quality in aged care?