20
Aug 18

Financial Sustainability in Aged Care: What can you do?

Aged care reform continues with quality and consumer driven care as top priority, but what is yet to be properly addressed is the issue of financial sustainability. The recent StewartBrown report highlighted that 43% of residential aged care facilities have been operating at a loss. Pat Sparrow, the Chief Executive Officer of peak body Aged … Continue reading Financial Sustainability in Aged Care: What can you do?

06
Jul 18

Whitepaper: Building an Effective Customer Experience Strategy in Aged Care

Author:George Bej

“Developing and executing a customer experience strategy requires considerable effort. But when it’s done right, the payoff is significant” writes George Bej, Director of Strativity Group. As it approaches the precipice of Consumer Directed Care (CDC), Australia’s Aged Care industry faces intrinsic challenges when it comes to customer experience strategy development and driving a more … Continue reading Whitepaper: Building an Effective Customer Experience Strategy in Aged Care

13
Dec 16

Prepare for the marketised system & future funding reform

Author:Ian Yates

On the 5 & 6 April I have the pleasure of facilitating the next in the COTA Criterion Aged Care Roadmap series of events with our Aged Care Business Model Innovation Conference 2017. As we progress through the reform journey, we now have the opportunity to take stock of where we are up to and … Continue reading Prepare for the marketised system & future funding reform

09
Dec 16

New funding arrangements for Residential Aged Care announced at COTA conference

Assistant Minister for Health and Aged Care, Ken Wyatt, announced a revised package of aged care funding measures at this week’s Preparing for Choice & Control in Residential Care conference, held by Criterion in association with COTA Australia. Mr Wyatt’s changes to the Aged Care Funding Instrument (ACFI) have been announced after extensive consultation with … Continue reading New funding arrangements for Residential Aged Care announced at COTA conference

08
Mar 16

What is quality in aged care?

The Quality in Aged Care Conference, held by Criterion and COTA Australia, kicked off today with lively debate around the definition of quality in the context of aged care. The conference Chair, Ian Yates from COTA, began the discussion by stating: “Quality is a significant challenge that both government and providers don’t have our heads … Continue reading What is quality in aged care?

21
Jan 16

Aged Care Consumer Insights: “Consumers have the potential to be the greatest champions of your service”

The Australian Aged Care Quality Agency released its “Let’s Talk About Quality” report early this month following consultation with the sector. The report said a key message for government was that quality standards should recognise what makes a difference to the quality of care for consumers, including interpersonal, social and relational aspects of care. The … Continue reading Aged Care Consumer Insights: “Consumers have the potential to be the greatest champions of your service”

25
Nov 15

How Do We Measure Up? Developing a Simple, Reliable Measure for Outcomes in Australian Community Care

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Around 85 per cent of all older people who receive Commonwealth funded care are already cared for in their own home.  With the need for community care in Australia projected to increase significantly in the coming decades, a robust, reliable and effective system for collecting and measuring information related to outcomes is essential. Yet despite … Continue reading How Do We Measure Up? Developing a Simple, Reliable Measure for Outcomes in Australian Community Care

06
Nov 15

Department Believe Quality is Essential to Aged Care Provider Survival

According to an article wrapping up the recent LASA National Congress, the topic of quality in aged care was one of clear importance at the event, with sector experts delivering key messages on the issue. At the Congress, Michael Culhane, Branch Manager of the Quality and Regulatory Policy Branch for the Department of Social Services, provided … Continue reading Department Believe Quality is Essential to Aged Care Provider Survival