26
Apr 17

Enhancing systems measurement & continuous improvement

Enhancing systems measurement – no this is not about collecting more data! If we are serious about enhancing systems measurement, then I suggest we start by understanding what works well from a systems measurement perspective and what needs enhancing.  Is it the data that needs enhancing, or how we use it? The knowing-doing gap is … Continue reading Enhancing systems measurement & continuous improvement

21
Sep 16

Mental Health Reform: Change management as important as change itself

Change is an inevitable part of any nation’s development. Fifty years ago the Commonwealth moved our nation’s currency from English pounds, shillings and pence, to a decimal system with the Australian dollar. This important reform was a substantial undertaking with years spent on planning and developing designs, as well as a comprehensive education campaign to bring … Continue reading Mental Health Reform: Change management as important as change itself

17
Mar 16

Deakin University – the process for process improvement

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When the Process and Performance team was set up at Deakin, one of our key goals was to build BPM capability. This covered the usual trilogy of people, process and tools. We knew there was a huge appetite for process improvement at Deakin. We knew that Process Owners had a clear vision of ‘what’ they wanted to … Continue reading Deakin University – the process for process improvement

07
Mar 16

Improving and streamlining Public Service selection processes – The Northern Territory experience

Why is it so hard to get a job in the public service?  This is a question that I am often asked in my role as Commissioner for Public Employment.  But, unfortunately, there isn’t an easy answer, because there are many reasons why a person might find it difficult to be selected to the public … Continue reading Improving and streamlining Public Service selection processes – The Northern Territory experience

15
Feb 16

Improving Universities One Stapler at a Time

During my time as a student, my university was undergoing a time of significant change and innovation. Whilst in the long term these changes were intended to improve the efficiency of the university and create a better experience for students, my peers and I were only capable of noticing a significant lack of staplers.   … Continue reading Improving Universities One Stapler at a Time

19
Jan 16

Managing the Cultural Change of Shared & Open Data

A knowledge gap exists in terms of how public, private, community and educational institutions can best co-design, pilot and continuously deploy support-system infrastructures that allow a diverse range of stakeholders, including citizens, to co-create solutions to societal challenges. Using an agricultural and natural resource management lens, such support systems need to respect the importance of … Continue reading Managing the Cultural Change of Shared & Open Data

09
Jun 15

Breakthrough Collaborative Methods for Clinicians

Do you struggle with the scale of the improvement required in health systems? Does it feel overwhelming at times when you look at all the data that is available to us from incident reporting, patient complaints, audits, benchmarking studies and the like? It can feel very daunting, where to start, how to scale up the … Continue reading Breakthrough Collaborative Methods for Clinicians

06
May 15

‘If Employees Don’t Believe in You, They’re Going to Resist’: Transitioning to an Innovative Government Workplace

Michelle Johnston is the General Manager of People and Culture at State Trustees, an organisation that has implemented significant transformational initiatives to overhaul traditional Human Resources practices towards a more strategic function. Michelle spoke to us about the reasoning behind elevating People and Culture to an executive level and the impact it has had on … Continue reading ‘If Employees Don’t Believe in You, They’re Going to Resist’: Transitioning to an Innovative Government Workplace