18
May 16

Transitioning Australian & New Zealand complex care systems

A 2015 international survey[i] completed by primary care doctors attempted to investigate how we care for older adults with multiple chronic conditions or with functional limitations. We often assume the Australian and New Zealand systems are similar due to the rapid exchange and closer working of our leaders and good ideas, but I would suggest … Continue reading Transitioning Australian & New Zealand complex care systems

02
May 16

What’s our call to action?

We intrinsically know we achieve more working together than apart.  Collaboration and coordination trump competition and contracts in achieving goals. However we revert to the latter during dysfunction in order to ‘force’ action.  A complex system will similarly self-organise, which can mean the parts move in opposition, or at least in disharmony, without something else … Continue reading What’s our call to action?

13
Oct 15

Masterplanning Hospitals or “Cool for Cats” – how our domestic lives can inform the bigger picture

Why is it that the criteria we employ in making a professional judgement can diverge so far from the values we use to make decisions in our private domestic life? For example, when we are choosing a place to live we generally rate comfort, well-being control and independence very highly. In fact we go further … Continue reading Masterplanning Hospitals or “Cool for Cats” – how our domestic lives can inform the bigger picture

13
Nov 13

How to develop your consumer partnerships strategy

There are clinical and operational benefits from partnerships between health organisations, patients, families, carers and consumers. A better patient experience is said to improve adherence to treatment regimens, reduce mortality, reduce readmission rates, reduce rates of healthcare acquired infections and reduce length of stay. Operationally the benefits can include lower costs, improved liability claims, increased … Continue reading How to develop your consumer partnerships strategy

04
Oct 13

Video Spotlight: Patient Experience

In early 2013 the Cleveland Clinic ran the ‘2013 Patient Experience: Empathy + Innovation Summit’ in Cleveland, Ohio. In his opening address President and Chief Executive Officer of the Cleveland Clinic, Dr. Toby Cosgrove highlighted the importance of having the patient at the centre of care. “The only reason healthcare organizations exist is because of … Continue reading Video Spotlight: Patient Experience