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Feb 18

How to use outcomes to manage your business – a guide for public servants

An outcome directly measures the work of the ‘business’ you’re in.  As a result, effective outcome measurement can help you manage your business. So how do you do it? Proximity is key; outcomes measures need to be proximal to the intervention (service) provided.  If they are, and an outcome measure is heading in the right … Continue reading How to use outcomes to manage your business – a guide for public servants