17
Feb 14

How to embed clinical governance

With the introduction of 5 brand new (EQuIPNational) National Safety and Quality Health Service Standards, the hospital sector is set for another big year. I caught up with a few of our past speakers recently to find out what their clinical governance priorities are for 2014. This is what they had to say…   Professor … Continue reading How to embed clinical governance

21
Jan 14

Are you prepared to meet consumers on their terms?

Associate Professor Michael Greco, has given us his insights into consumer partnerships. “The evidence for partnering with consumers is now beyond dispute. We know that when organisations do this well then the result is better health outcomes, better service utilisation, less hospitalisation, and less complaints. The challenge is, how best can we partner with consumers? … Continue reading Are you prepared to meet consumers on their terms?

06
Jan 14

How to prevent medication errors for better services

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Medication errors and drug-related occurrences can have far reaching implications on both the patients and the healthcare organisations. As a healthcare service provider, you are not ready for prolonged hospitalisation, unexpected costs to unnecessary discomfort and sometimes disability or increased mortality; which can otherwise be avoided. The NSQHS’ Standard 4-Medication Safety – provides clinical leaders … Continue reading How to prevent medication errors for better services

10
Dec 13

What’s next for National Standard 2 – Consumer Partnerships?

Last month we shared Alfred Health’s Manager of Patient Experience and Community Participation, Suzanne Corcoran’s top tips on how hospitals can improve their consumer partnerships models. As promised here is installment two; Be inclusive – make them feel they are an important part of the health care family Acknowledge difference – not all consumers are the … Continue reading What’s next for National Standard 2 – Consumer Partnerships?

22
Nov 13

Partnering with consumers: Where to start?

At the beginning of 2013 The Australian Commission on Safety and Quality in Health Care introduced the National Safety and Quality Health Service (NSQHS) Standards. By far the most challenging aspect of the NSQHS Standards is Nation Standard 2; Partnering with Consumers. Do you have a consumer partnership strategy in place? Do you know where … Continue reading Partnering with consumers: Where to start?

13
Nov 13

How to develop your consumer partnerships strategy

There are clinical and operational benefits from partnerships between health organisations, patients, families, carers and consumers. A better patient experience is said to improve adherence to treatment regimens, reduce mortality, reduce readmission rates, reduce rates of healthcare acquired infections and reduce length of stay. Operationally the benefits can include lower costs, improved liability claims, increased … Continue reading How to develop your consumer partnerships strategy

31
Oct 13

3 important strategies you need to ensure your hospital meets the (NSQHS) Medication Safety standards

We recently interviewed three Australian hospital leaders to discuss their insights and opinions on the implications of the (NSQHS) Standard 4 – Medication Safety. Peter Williams, Manager Governance and Education, St. Vincent’s Aged & Shared Services, St. Vincent’s Health Australia Bonnie Tai, Acting Assistant Director of Pharmacy, The Prince Charles Hospital Vaughn Eaton, Director, Flinders Medical Centre and … Continue reading 3 important strategies you need to ensure your hospital meets the (NSQHS) Medication Safety standards