27
Apr 18

Price, Privatisation and Paradise Papers in the NDIS

Author:Drew McCoy

This National Disability Insurance Agency’s decision to outsource its contact call centres on a two year contract to international sensitive-service provider Serco has been met with widespread scepticism in the disability community. The decision has fuelled the flames again on the debate around the role, scope and limitations of private sector involvement in the NDIS. … Continue reading Price, Privatisation and Paradise Papers in the NDIS

05
Apr 18

Unpacking The Challenges of Specialist Disability Accommodation

Author:Drew McCoy

A look at some of the key issues surrounding Specialist Disability Accommodation, ahead of the upcoming Shaping the Future of Disability Housing national conference. For those involved in the disability sector from both a private or professional perspective, the principles underpinning Specialist Disability Accommodation offer a potential light in the dark. Indeed there is the … Continue reading Unpacking The Challenges of Specialist Disability Accommodation

08
Dec 17

Three keys to unlocking high quality service under the NDIS

Author:Drew McCoy

The realities of the free market under the NDIS will compel organisations to critically reflect on their understanding and delivery of quality services. Positive intentions and skewed personal bias frequently result in the majority of service providers as rating themselves more favourably than their competition. It’s vital that organisations crystalise their approach to continuous quality … Continue reading Three keys to unlocking high quality service under the NDIS

30
Mar 17

Are we ready for the NDIS agenda?

Author:Kate Rush

Are we ready for the National Disability Insurance Scheme (NDIS)? A question continually asked of the increasing number of disability providers and thousands of disability service customers, many of whom are already waist deep in the NDIS. But the success of the NDIS is dependent on this question consciously extending to the minds and pockets … Continue reading Are we ready for the NDIS agenda?

16
Dec 16

How to action research & insight to minimise risk in NDIS workforce development

We believe delivering a great people experience will lead to our best results as an organisation. I hear some of you say, “but surely it’s about your customers, if they are happy they will buy more”. True, but who makes your customers happy? Customers (at least on their own) don’t imagine new services, improve service delivery … Continue reading How to action research & insight to minimise risk in NDIS workforce development

30
Nov 16

Supported Decision Making for young people with disability leaving care

CREATE Foundation released the organisation’s first-ever Supported Decision Making training video, Voice Your Choice, in August 2016. This short training video is designed for anyone who is caring for, supporting or working with a young person with a disability in out-of-home care or preparing to leave care. The video is a breakthrough for the disability … Continue reading Supported Decision Making for young people with disability leaving care

10
Nov 16

Understanding your organisation to ensure your workforce is ready for the NDIS

I find it interesting when I am asked how one can get an organisation ready for this or that change. Change for any organisation these days is just how business is done; a continuum for us all.  For any executive or senior manager, a key for any future change for an organisation is to know … Continue reading Understanding your organisation to ensure your workforce is ready for the NDIS