19
Apr 18

Meet the Speakers: The Hayley Grey Edition

Author:Drew McCoy

Session Outline: University ITS Strategy & Challenges conference One of the greatest challenges for any digital transformation journey (or any journey at all for that matter) is getting the buy in to bring the people along for the ride. At a glance, Universities are almost nightmarishly complicated in terms of the number of moving parts, … Continue reading Meet the Speakers: The Hayley Grey Edition

19
Apr 18

Understanding your customer at a practical level

Author:Drew McCoy

Understanding your customer is one of the key drivers at this years University IT Service Strategy & Challenges conference. Let’s unpack what that means, and how we intend to address it! Experience. Be it of the customer, user or student variety. They’re more than just buzzwords, they reflect a core focus of higher education institutions … Continue reading Understanding your customer at a practical level

07
Feb 18

The impacts of BYOD on University IT service strategy

Author:Drew McCoy

Higher education has seen success following its digital transformation, with students, staff and employees being able to access organisational services from wherever they are using browser-based tools Bring Your Own Device (BYOD) offers employees and corporations countless benefits from increased efficiency to controlled costs on provisioning a mobile workforce and student body. However the complexity … Continue reading The impacts of BYOD on University IT service strategy

07
Feb 18

CAUDIT Top 10 – Spotlight

Each year, CAUDIT members participate in an annual survey to determine the most important IT topics in higher education and research across Australia and New Zealand. Recently, CAUDIT released their 2017 report, which identifies and ranks these areas of interest according to their significance. The CAUDIT Top Ten was devised to help shape the strategies … Continue reading CAUDIT Top 10 – Spotlight

02
Feb 18

3 trillion dollars in IT investments predicted for 2018

3 trillion dollars in IT investments predicted for 2018 Global IT spending is projected to total over $3.7 trillion USD this year, an increase of 4.5% from 2017, according to a recent forecast by Gartner Inc.  New technologies are driving the increase in investment including major spending expected on artificial intelligence (AI), blockchain, Internet of … Continue reading 3 trillion dollars in IT investments predicted for 2018

27
Nov 17

ITS in Tertiary Ed Conference Wrap Up: What’s your transformation narrative?

Criterion’s Annual ITS in Tertiary Education conference ran in Melbourne over the 24th – 25th October. Four years into the series, the 2017 event brought together some familiar faces –  and welcomed some fresh ones too. For the first time, we invited an Out-of-Sector speaker, Russell Murphy, to discuss his on the ground experiences of … Continue reading ITS in Tertiary Ed Conference Wrap Up: What’s your transformation narrative?

02
Nov 16

Essential capabilities to consider for IT self-service

Two weeks ago, the third annual ITS in Tertiary Education conference was held, bringing together thought leaders and practitioners in the tertiary education sector to share research and learnings on the role IT will play in ensuring success. Going into the event, Freshdesk was glad to report that more than 84 per cent of attending … Continue reading Essential capabilities to consider for IT self-service

19
Oct 16

A quick checklist for education providers taking on self-service

Educational institutions can reap many benefits from implementing self-service initiatives, including improved efficiency and cost savings. However the initial implementation of a self-service initiative can be daunting for some providers, so it’s important to make sure that all the groundwork is covered prior to launch.          To ensure you’re ready to kickstart self-service, we’ve created … Continue reading A quick checklist for education providers taking on self-service