07
Feb 18

The impacts of BYOD on University IT service strategy

Author:Drew McCoy

Higher education has seen success following its digital transformation, with students, staff and employees being able to access organisational services from wherever they are using browser-based tools Bring Your Own Device (BYOD) offers employees and corporations countless benefits from increased efficiency to controlled costs on provisioning a mobile workforce and student body. However the complexity … Continue reading The impacts of BYOD on University IT service strategy

07
Feb 18

CAUDIT Top 10 – Spotlight

Each year, CAUDIT members participate in an annual survey to determine the most important IT topics in higher education and research across Australia and New Zealand. Recently, CAUDIT released their 2017 report, which identifies and ranks these areas of interest according to their significance. The CAUDIT Top Ten was devised to help shape the strategies … Continue reading CAUDIT Top 10 – Spotlight

02
Feb 18

3 trillion dollars in IT investments predicted for 2018

3 trillion dollars in IT investments predicted for 2018 Global IT spending is projected to total over $3.7 trillion USD this year, an increase of 4.5% from 2017, according to a recent forecast by Gartner Inc.  New technologies are driving the increase in investment including major spending expected on artificial intelligence (AI), blockchain, Internet of … Continue reading 3 trillion dollars in IT investments predicted for 2018

27
Nov 17

ITS in Tertiary Ed Conference Wrap Up: What’s your transformation narrative?

Criterion’s Annual ITS in Tertiary Education conference ran in Melbourne over the 24th – 25th October. Four years into the series, the 2017 event brought together some familiar faces –  and welcomed some fresh ones too. For the first time, we invited an Out-of-Sector speaker, Russell Murphy, to discuss his on the ground experiences of … Continue reading ITS in Tertiary Ed Conference Wrap Up: What’s your transformation narrative?

02
Nov 16

Essential capabilities to consider for IT self-service

Two weeks ago, the third annual ITS in Tertiary Education conference was held, bringing together thought leaders and practitioners in the tertiary education sector to share research and learnings on the role IT will play in ensuring success. Going into the event, Freshdesk was glad to report that more than 84 per cent of attending … Continue reading Essential capabilities to consider for IT self-service

19
Oct 16

A quick checklist for education providers taking on self-service

Educational institutions can reap many benefits from implementing self-service initiatives, including improved efficiency and cost savings. However the initial implementation of a self-service initiative can be daunting for some providers, so it’s important to make sure that all the groundwork is covered prior to launch.          To ensure you’re ready to kickstart self-service, we’ve created … Continue reading A quick checklist for education providers taking on self-service

11
Oct 16

8 tips for self-service success in tertiary education

Forty seven percent of service desk professionals consider successful self-service as one of their top priorities, according to a recent report by Service Desk Institute. But how can we ensure self-service is successful? By putting these practical tips into action, you can ensure your organisation reaps the benefits of self-service initiatives. 1. Invest in better … Continue reading 8 tips for self-service success in tertiary education

10
Oct 16

5 key benefits of self-service for education providers

Not all education providers are the same. Each institution is likely to have a different organisational culture and business strategy, both of which will influence service delivery and support. But when it comes to service, most strive to provide the best quality of customer experience possible.   Self-service platforms can be successfully implemented across a … Continue reading 5 key benefits of self-service for education providers