06
Sep 18

How to produce & share effective video content

Author:Ash Natesh

Rebecca is a Video Producer at The University of Technology Sydney (UTS) where she creates and coordinates a range of multi platform rich media video productions. With over 12 year’s experience in corporate production and broadcast television as an Editor, working with leading production companies and networks brings a wealth of knowledge of high end … Continue reading How to produce & share effective video content

17
Aug 18

How University of California, Berkeley, use social media to drive community engagement

Author:Ash Natesh

As a university, how do you effectively communicate with your Alumni? Have you asked yourself, do my alumni care about the content that I’m posting? Am I creating enough of a wave? When creating your strategy it is imperative to get to know your audience. What are their needs, wants and pain points? How can … Continue reading How University of California, Berkeley, use social media to drive community engagement

27
Jun 18

Meet the experts in learning space design

Creating 21st Century Learning Spaces in Tertiary Education will be bringing together campus development experts from across the nation, here’s a snippet of the exceptional people you can expect to hear from. Understanding what the critical aspects of a space are, and making sure that these attributes are utilised effectively is no easy feat, luckily, … Continue reading Meet the experts in learning space design

14
Jun 18

Looking outside the sector to improve service quality across IT in universities

Improving the service quality across IT in universities is both a massive priority and infinitely easier said than done. There is no doubt that the industry features some truly brilliant people, working on some exceedingly clever and innovative projects. At the same time, however, the Michelin Man would be sweating in his sleep at the … Continue reading Looking outside the sector to improve service quality across IT in universities

14
Jun 18

Introducing Luke Shaw, Team Leader of Information Technology Service Desk, University of Newcastle

One leg of our service desk triumvirate is Luke Shaw – Team Leader of the Information Technology Service Desk at the University of Newcastle. Aside from being a really nice guy, we’ve invited Luke along to discuss some of the initiatives that Newcastle have in place and how they’ve overcome specific challenges around the training … Continue reading Introducing Luke Shaw, Team Leader of Information Technology Service Desk, University of Newcastle

06
Jun 18

Academic horror stories – Specialised services

Every university has the occasional campfire worthy horror tale of service requests gone wrong. One of the delegates of our previous ITS in Tertiary Education conference shared the story the other day of a frustrating issue that had come to a head the previous week.“An academic service request came through with a relatively complicated software … Continue reading Academic horror stories – Specialised services

06
Jun 18

Russell Murphy – Back by popular demand

At the 2017 ITS in Tertiary Education conference – Russell Murphy Transformation and Deployment Manager from ServiceNSW came along and shared with the delegates the ups downs and sideways of the transition toward an omnichannel contact centre at Service NSW. Some of the key points included: Prioritising the right channels for your organisation and your customer … Continue reading Russell Murphy – Back by popular demand

06
Jun 18

Key insights into improving service desk performance

Western Sydney University was recommended on a number of fronts for their approach to the personal side of the service desk. One of the biggest issues challenges for ITS in tertiary facilities is how you maintaining a level of staff expertise when turnover rates are continually high. WSU has done a lot of work in … Continue reading Key insights into improving service desk performance