26
Jun 19

Improving enforcement of government regulations

Effective compliance within a well-established framework of rules and regulations is pivotal to ensuring a well-functioning society. Compliance holds direct correlation with citizen trust in government, while inefficient regulation can impede productivity, investment and innovation.  Effective regulation is critical from social perspectives, including safeguarding health and safety and protecting the environment, it is also the … Continue reading Improving enforcement of government regulations

16
Apr 19

Digital NSW has announced their new collaborative data journey

Author:Ash Natesh

The Department of Finance, Services and Innovation (DFSI) have announced that it is working together with the NSW government to transform how they operate and support people with the services that they need. The effective use of data across departments will be at the core of this transformation process. The DFSI have towards the end … Continue reading Digital NSW has announced their new collaborative data journey

28
Mar 19

My Health Record: Innovation in delivering customer service

Author:Ash Natesh

All levels of Government in Australia are looking to improve outcomes for their customers by improving service design and delivery and increase user centricity. A critical component to increasing customer centricity for improved outcomes is to integrate services. Integration helps deliver more streamlined and efficient services, improving overall customer satisfaction and restoring public trust in … Continue reading My Health Record: Innovation in delivering customer service

27
Feb 19

Final report recommends industrial manslaughter laws

Author:Ash Natesh

Marie Boland, the former Executive Director of SafeWork South Australia this week released a review of national workplace, health and safety laws. Ms Boland has recommended there should be a separate industrial manslaughter offence for workplace deaths, where there has been a gross deviation from a reasonable standard of care. Ms Boland says that the … Continue reading Final report recommends industrial manslaughter laws

10
Jan 19

Forrester’s take on CX in Government l Vikram Sehgal – VP & Research Director

Author:Ash Natesh

    In achieving customer service excellence there is no ‘one-size-fits-all’. To understand the nuances of the process we spoke to Vikram Sehgal, VP and Research Director at Forrester. Here is what he had to say: In terms of CX, how do you think Governments, Local or Federal, can go about understanding the needs and … Continue reading Forrester’s take on CX in Government l Vikram Sehgal – VP & Research Director

23
Nov 18

Digital Government Update!

On 21st November 2018, the Australian Government announced its 7 year strategy for full Digital Transformation meaning that all services will be available digitally in 2025. “Intended changes include being able to register births, marriages and deaths across federal, state and territory governments in one instance rather than for each individual body.The Government also intends … Continue reading Digital Government Update!

16
Oct 18

10 top risks for local government

Author:Ash Natesh

The biggest risk for the local government is health and safety, infrastructure and financial sustainability. According to a new analysis by Aon, it shows that many of the Australian councils are failing to adequately prepare for this risk. The report suggested that more than 50 percent of councils are not paying heed to the overarching … Continue reading 10 top risks for local government

03
Oct 18

Transforming to a Digital Workplace

Author:Ash Natesh

Digital workplaces are the future for governments, they help to increase workplace productivity, support better decision making and support digital service delivery. The importance of the digital workplace environment was set out in the Victorian Government Information Technology Strategy 2016-2020 (IT strategy). The Strategy states that a good government is to move away from manual … Continue reading Transforming to a Digital Workplace