02
Feb 18

Overcoming the cultural challenges of transformation

How do you overcome the cultural challenges of digital transformation? Why is it so hard? Why bother? One of the most difficult leadership challenges is changing an organisation’s culture. Organisational culture consists of goals, roles, process, values, communication practices, attitudes and assumptions all mixed together. So how do you overcome the challenges associated with such … Continue reading Overcoming the cultural challenges of transformation

20
Feb 17

Digital Transformation Agency… Where to next?

It doesn’t seem long since the DTO was launched and the excitement all began. Digital Government Services was the buzz topic across the Public Sector and Malcolm Turnbull, Minister of Communications at the time, was leading the charge. Fast forward to October 2016 and Angus Taylor MP, now the man leading the agenda, felt it … Continue reading Digital Transformation Agency… Where to next?

31
Mar 16

Public Sector customer service in an era of digital transformation

Anyone working in public sector customer service will know there have been significant changes in the way government agencies have digitised their interactions with citizens and embraced this new digital era. The digital era has had a huge knock-on effect on all levels of government, particularly local councils. Many local councils are now building a … Continue reading Public Sector customer service in an era of digital transformation

11
Jan 16

DTO Reviews Initial Stages of User Centric Service Design

“We wanted to test a hypothesis: that it’s possible to design an approach to structure information that is based around the user, and could potentially scale across government information and services.” – Leisa Reichelt, Head of Service Design at the Digital Transformation Office The Digital Transformation Office is working to present government information and services … Continue reading DTO Reviews Initial Stages of User Centric Service Design

31
Jul 15

What Impact Will the Digital Transformation Office Have on Public Sector Service Delivery?

The Digital Transformation Office has been launched, UK digital specialist Paul Shetler has been appointed as its CEO and a full update of Australia.gov.au has been set as one of its first tasks, but what will the work of the DTO mean for those working in public sector service delivery? The establishment of the DTO … Continue reading What Impact Will the Digital Transformation Office Have on Public Sector Service Delivery?