06
Jul 18

Whitepaper: Building an Effective Customer Experience Strategy in Aged Care

Author:George Bej

“Developing and executing a customer experience strategy requires considerable effort. But when it’s done right, the payoff is significant” writes George Bej, Director of Strativity Group. As it approaches the precipice of Consumer Directed Care (CDC), Australia’s Aged Care industry faces intrinsic challenges when it comes to customer experience strategy development and driving a more … Continue reading Whitepaper: Building an Effective Customer Experience Strategy in Aged Care

16
May 18

Developing and executing a customer experience strategy requires considerable effort. But when it’s done right, the payoff is significant.

Author:George Bej

As it approaches the precipice of Consumer Directed Care (CDC), Australia’s Aged Care industry faces intrinsic challenges when it comes to customer experience strategy development and driving a more customer centric culture. Who is the customer? Historically, the industry has relied heavily on government funding to provide care for residents. Moving forward, competition for the … Continue reading Developing and executing a customer experience strategy requires considerable effort. But when it’s done right, the payoff is significant.