10
Jan 19

Forrester’s take on CX in Government l Vikram Sehgal – VP & Research Director

Author:Ash Natesh

    In achieving customer service excellence there is no ‘one-size-fits-all’. To understand the nuances of the process we spoke to Vikram Sehgal, VP and Research Director at Forrester. Here is what he had to say: In terms of CX, how do you think Governments, Local or Federal, can go about understanding the needs and … Continue reading Forrester’s take on CX in Government l Vikram Sehgal – VP & Research Director

10
Jan 19

Aged Care Technologies on the forefront of 2019 Agenda

Author:Ash Natesh

    As revolutionary aged care technologies are being trialed and implemented across the nation, innovation and research is once again high on the agenda for many Aged Care Providers across Australia. So let’s delve into what 2018 had on its agenda? Virtual reality driving simulators to test whether seniors can keep their licenses, apps … Continue reading Aged Care Technologies on the forefront of 2019 Agenda

18
Dec 15

Your Guide to Sponsoring a Criterion Conference

As an independent research organisation, we design conferences to inspire, motivate and enrich the knowledge base of our delegates. By helping our customers access knowledge and ideas, we empower leadership and drive positive change. Download the Criterion Conferences Sponsorship Guide to learn: How you can benefit from our strategic partnerships The range of sponsorship options … Continue reading Your Guide to Sponsoring a Criterion Conference

25
Aug 15

Why Attend a Criterion Conference?

In any given industry, there can be a huge number and variety of conferences being run at any given time. What factors should you take into account when choosing the right one for you? Why should you commit to two or three days out of the office? Why should your employer invest in what you … Continue reading Why Attend a Criterion Conference?

10
Sep 14

How to get the X Factor into your next conference presentation

 With over 12 years working in the conference industry I’ve seen hundreds of speakers come and go with varied styles and methods of presenting. Some completely blow the audience away while others to be honest, send the audience to sleep. Some of the best speakers exude an ‘X factor’, so I thought I’d share some … Continue reading How to get the X Factor into your next conference presentation

22
Aug 14

5 lessons learnt from the Harry Potter saga about good business practice

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With any good story comes a moral, a lesson learnt. So after fourteen years, seven books, eight movies, 400 million copies sold, translated into 67 languages and establishing a value well over $15 billion, it’s safe to say we can learn various lessons from this renowned series. Just like we can learn lessons from old … Continue reading 5 lessons learnt from the Harry Potter saga about good business practice

01
Jul 14

Moving down under: the Conference Production transition from London to Sydney

Long established is the tradition of making new years’ resolutions, but often despite our best intentions to make life changes, eat better, get fit, stay healthy we find ourselves slipping back into old, bad habits and not delivering.  This year though, I succeeded!   As I started 2014 I created not a new years’ resolution … Continue reading Moving down under: the Conference Production transition from London to Sydney

19
May 14

What I like to call the “Walk & Talk”

For us here at criterion conferences, the “Walk & Talk” started when my boss turned to me and said, let’s take our weekly meeting to the street! It was another busy day in the office; growing to-do lists, meetings after meetings and not to mention the tense hunched posture I felt my body moulded into … Continue reading What I like to call the “Walk & Talk”