28
Aug 18

Why is the Aged care industry struggling to retain staff?

Author:Ash Natesh

The aged care industry have been scrutinized time and again to be “untrustworthy providers getting rich on our tax money while providing a bad service”. Often communications between the industry sectors are hazy. While government only provides bronze cover for institutions, for a gold and silver cover unfortunately the individual has to bear the costs. … Continue reading Why is the Aged care industry struggling to retain staff?

06
Jul 18

Whitepaper: Building an Effective Customer Experience Strategy in Aged Care

Author:George Bej

“Developing and executing a customer experience strategy requires considerable effort. But when it’s done right, the payoff is significant” writes George Bej, Director of Strativity Group. As it approaches the precipice of Consumer Directed Care (CDC), Australia’s Aged Care industry faces intrinsic challenges when it comes to customer experience strategy development and driving a more … Continue reading Whitepaper: Building an Effective Customer Experience Strategy in Aged Care

16
May 18

Developing and executing a customer experience strategy requires considerable effort. But when it’s done right, the payoff is significant.

Author:George Bej

As it approaches the precipice of Consumer Directed Care (CDC), Australia’s Aged Care industry faces intrinsic challenges when it comes to customer experience strategy development and driving a more customer centric culture. Who is the customer? Historically, the industry has relied heavily on government funding to provide care for residents. Moving forward, competition for the … Continue reading Developing and executing a customer experience strategy requires considerable effort. But when it’s done right, the payoff is significant.

06
Jun 17

Becoming an aged care employer of choice

IRT Group is an aged care provider operating in NSW, ACT and QLD. We have 2,400 employees and operate five business units; residential care, retirement living, IRT at Home, IRT Catering and the IRT College, our training company.   Becoming an employer of choice was not something we intentionally set out to do. Rather it … Continue reading Becoming an aged care employer of choice

11
May 17

Upskilling carers for the formal workforce

Author:Jayne Ryan

Demographic changes, an ageing population and a mobile workforce present many challenges for the community services workplace. More jobs are being created in the health and disability sector, particularly with the arrival of the NDIS, and in order to attract and retain a skilled workforce, we need to look outside the box. Shortages in the … Continue reading Upskilling carers for the formal workforce

10
May 17

‘It’s more you’: designing a consumer driven campaign

We need to change the aged care industry in Australia. We all know that aged care needs to transform to reflect what customers really want, so at PresCare, we are demonstrating our commitment to this by asking real people what they want and need. This has helped to paint a picture of what the company … Continue reading ‘It’s more you’: designing a consumer driven campaign

02
May 17

Reaching your audience via a rounded communications strategy

Freedom Aged Care doesn’t sit within a defined category within the aged care sector. The model falls under the retirement home villages act, the care offering is aligned to residential aged care and the service offering embraces freedom, choice, and independence. With changes in government legislation and greater client expectations, there is now a stronger … Continue reading Reaching your audience via a rounded communications strategy

28
Apr 17

Agility needed for a changing aged care sector

Remember the days of excessive mobile phone bills? For most of us those days are gone, as we ‘bundle’ our phone and data service. Home care pricing will likely follow a user-demand model, adjusting as providers and customers settle into the world of consumer directed care (CDC).  Do more options equal greater choice? Choice and … Continue reading Agility needed for a changing aged care sector