Upskilling carers for the formal workforce

May 17
Author:Jayne Ryan
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Demographic changes, an ageing population and a mobile workforce present many challenges for the community services workplace. More jobs are being created in the health and disability sector, particularly with the arrival of the NDIS, and in order to attract and retain a skilled workforce, we need to look outside the box.

Shortages in the health and care industry, changes in funding models and the rate of staff turnover mean that jobs can potentially be filled by family carers who have the experience and necessary skills, and have finished or are near to finishing their caring role and wish to return to work. Future strategic direction nationally is very strongly focused around education, training and supporting carers back into the workforce. Carers make very loyal employees and have many skills that are easily transferred from their caring role at home to the workplace.

Barriers in accessing education and training

Carers Queensland knows the barriers for family carers in accessing education and training and have an excellent understanding of the supports required. Our unique approach to training and flexible service delivery ensures that family carers have the best chances of success in not only achieving the qualification, but also to find employment in the sector.

My presentation at the Building a Quality Community Services Workforce conference will highlight our journey in how and why we became a carer-specific Registered Training Organisation (RTO), the key drivers in that decision and our holistic approach to training. More importantly, I will also explore how we are servicing community and industry needs, and some of the outcomes for family carers including some of the unexpected outcomes.

I will highlight how such an approach can really change the lives of family carers, make them more self-sufficient, increase their financial capacity and ultimately, make loyal and resilient employees in all areas of the health and carer arenas.

Book the Building a Quality Community Services Workforce conference soon to secure early bird rates!

Community Services Workforce

Submitted by Jayne Ryan

Jayne Ryan

Jayne started work with Carers Queensland in May 2008 as part of the Senior Management Team. Carers Queensland is a state wide organisation that supports informal family carers through its information service, advocacy, counselling, education, training and employment programs. In any year it deals with over 80,000 carers across 12 regional areas. Responsibilities include management of the Carers Advisory Service, Young Carers Project, NDIS Participation Program, Guardianship and Advocacy Program, and leads in the development and implementation of the three-year strategic plan. Jayne manages the Registered Training Organisation and as a member of the Senior Management Team has a broad depth of knowledge of all other programs across the state. She also chairs the Reconciliation Action Plan Working Group.

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