“Systems awareness and systems design are important for health professionals, but they are not enough. They are enabling mechanisms only. It is the ethical dimensions of individuals that are essential to a system’s success. Ultimately, the secret of quality is love…” – Avedis Donabedian, 2001
Ann Wunsch, Executive Director Operations at Australian Aged Care Quality Agency, addressed the ‘Getting ready for Increased Consumer Control’ conference, posing the question: Have we focused more on structures and processes than on the people affected, and the people who make those systems work?
What is the Future of Quality in Aged Care?
(Australian Institute of Health & Welfare)
- 80% of Australians over the age of 65 will use at least one aged care service in the eight years before their death
- The majority will first access services in the community
- 46% of program users will use both community care and residential care in their last years of life
- Growth of home care services at 13% per annum
- Diversity of aged care consumers, e.g. 3 in 10 people in residential aged care were born overseas
Read more from Ann Wunsch’s presentation, as well as content from Allan Watkinson from Gallup, Peter Scutt from Better Caring, Nick Ryan from the Australian Aged Care Quality Agency, and a number of other speakers in the Quality in Aged Care ebook. Download to learn more about going beyond compliance, delivering real choice, measuring outcomes and linking a consumer driven workforce to quality.
The next conference in this series, Strategic Thinking for Choice & Control in partnership with COTA, will take place this July. Book your place by June 24th & save $200!