Partnering with Consumers is proving to be the most challenging NSQHS Standard to comply with, according to a survey carried out by Criterion earlier this year.
We questioned 173 clinical and administrative hospital staff from across Australia on how they felt they were performing against the NSQHS standards. While Standard 2 was the most problematic, the majority said they were facing their greatest challenges in areas related to overall NSQHS implementation.
Most pressing challenges
When asked which of the standards they were struggling with the most (with the option to select multiple responses), 30% chose Partnering with Consumers. This was followed by Standard 6 – Clinical Handover, chosen by 23%, and Standard 1 – Governance for Safety & Quality, chosen by 20%.
However, a significant proportion of respondents said they were facing other challenges surrounding implementation, particularly in the areas of staff management, understanding and compliance. Administration and paperwork was also an issue, as was providing appropriate care for vulnerable patients including the elderly and those from diverse cultural backgrounds.
The revised standards are due to be released in 2017, and healthcare organisations need to start exploring the proposed changes now to prepare for accreditation. The Improving performance against the NSQHS standards conference in May will examine how to create a culture of continuous improvement and close the quality loop. Book your place by March 11th to save $500.